Customer Ratings & Reviews

I had a Versa 4 that was purchased in December of 2022. Fast forward to January 2024, just one month past the warranty expiring the watch has a software catastrophic failure. It is not damaged it is just in a continuous reboot. I contacted Fitbit and they told me I am SOL because it is past the 1 year warranty. They did not care and offered me a 30% off discount code to buy a new fitbit from their website. I fought with them but they ultimately would not help me and swap it, even with a refurbished watch... I have used fitbit for YEARS but will never again. Don't buy as their warranty and customer service are garbage, go with Samsung or Apple.

When purchased stated item was in stock. A day before delivery date item status changed to delayed. It to as delayed 2 days and Missed Mother’s Day by 2 weeks. Frown For Service

This watch is not connecting to my phone despite having tried all of the troubleshooting from fitbit support. I am going to have to return this. Waste of money and time.

I just got this versa 4 because my versa 2 stopped text messages. Yes I tried everything for hours and even followed you tube videos, still wont get text. Ive turned off Bluetooth, forget this device, shut down, updated versa right out of box, phone is updated, of course notifications are all on. Every Fitbit trouble shoot I DID. This happened with my first versa as well, so I bought the next versa 2. The first one did send text for a bit then stopped. Then after having Versa 2 the text stopped again, now versa 4 & nothing at all cant even get it to work. Im starting to think its only a feature for android and they let you think its for both. Alot of complaints about notifications I’ve read its so disappointing, Its probably going back.

The Versa 4 is a good smartwatch but Google does not listen to what users/customers want/need in a fitness watch. They've just eliminated the WebUI dashboard and forced the use of the phone app dashboard which makes the watch very difficult to interact with to get and input the data needed, especially for older users. It really limits the usefulness of a fitness smartwatch

I have had my Versa 4 since June 2023, it randomly dies without warning. Battery life sucks. Time and date is wrong a lot. Won’t sync with app on my phone some times, have had to delete app and re-add app several times and the try to sync. It is a piece of crap. I had a Versa 2 for several years and never had these issues with it. I have pulled it back out and wearing it again. Contacted Fitbit customer service and they were no help. Not the charger for it is missing one of the pins so I can’t even charge it (4)

It does not seem to work as well as my old FitBit. There have been times, it does not track my sleep. I find it more difficult to find/use apps on this one than my previous FitBit.

So disappointed that 3rd party apps are gone. I bought without researching much, as I assumed the Versa 4 would have everything my old Versa does... stupid mistake on my part. Fitbit has totally nerfed the new watches. There are only 9 factory apps, that's it. This Versa 4 is getting returned, and I'm switching brands.

I needed help setting up and using my new fitbit versa4 but NO ONE at your store could HELP ME!!!! They told me there wasn't ANYONE TRAINED TO DO THAT!!!!!!! UNBELIEVABLE!!!! HOW YOU CAN SELL A PRODUCT THAT YOU ARE UNWILLING TO HIRE PEOPLE OR TRAIN EMPLOYEES YOU ALREADY HAVE IS ABSOLUTELY RIDICULOUS!!!! I WILL NOT BE BACK!!!!!

Will no longer sync with my iphone, Haven't found any updates. It is a nice watch now i can keep track of time and manually write down my steps.

The FitBit Versa 4 was my second FitBit within a couple of years. On my third now. They have poor durability and bought a cheaper model now. Should this third one break moving to a Samsung model. Really upset they dont last long.

Don’t buy Fitbit watch unless you have a google cell phone. Google just purchased Fitbit and isn’t servicing towards iPhones or android users. March 27, 2023 all features are will not be available to android or IOS users.

Im a huge fan of bestbuy and i bought a fitbit not to long ago and out of nowhere today it jusy died go to look at purchases I have made nowhere to be found and im out over 200

It’s absurd to market this as a fitness tracker considering how egregiously inaccurate the HR tracker is.

I cannot believe that instead of improving the watch, they make it wose. It has no music/volume control (the previous models have it), it fails on showing the notifications and calls, it fails at measuring body temperature and sleep. I use fitbit watches since 2016, so I am really disappointed now.