Customer Ratings & Reviews

Bought as a gift for my wife was debating on getting her this Fitbit or Apple Watch. Chose this one due to color and price was great. She loved it straight out the box perfect for her needs as she works out daily and helped keep track of everything. Also only receives phone (IOS) notifications but can’t reply or talk on it,she was ok with that. But the watch started to show problems 1.5 years into owning it never got wet or dropped it. Started with having trouble on syncing her data to her phone then trouble charging and finally the screen went black with a thin line across it that was the end of it all happened In a week. Contacted customer support and they tried trouble shooting it with no success and no chance of a replacement, they said warranty had expired on it so I would recommend getting some type of extended warranty for it. She now owns and Apple Watch 5.

Wife loves it wears it basically every day and hasn't complained about it , should be able to buy a warranty with it but you cant only downside

This product is a piece of junk. Now don't get me wrong, it does do what it advertises, but doesn't last for one year. And yes, it has a 1-year warrant, and they will replace it free of charge, but once that initial year is up and it fails again, there goes your money down the drain. I don't know about you but I expect things to last when I pay for it and take great care of them. And you may think "not me", but ask Best Buy why they don't cover them under their GeekSquad protection anymore.

Bought one for myself and then one for my dad. It's a great tracker for your needs. Setup was a little tedious. I also bought them as replacements, as our Blaze batteries went bad at the same time after only two years. A little disappointed Best Buy no longer offers extended warranties on these.

Loved it until it through craps about a month ago. Disappointed in that, this was for my son. The other versa I have that I bought at target in Aug 2018 is still doing fine. Wish I would have had a warranty on the Fitbit.

First, I had to return the first one because it randomly quite counting steps or showing heart rate. Next, discovered Fitbit company will not allow BestBuy to offer any kind of warranty, so if you're past your 14 day return time, you're out of luck. The second one works better but I have to reboot occasionally. I don't see much difference in the new Versa compared to my 5 year old Fitbit for basic data, but I haven't tried music download or the Starbucks pay feature. Looks nice!

I like this size better the the Ionic. My only complaint would be Best Buy does not offer the Geek Squad warranty anymore on the Fitbit watches

This FITBIT works great and easy to use. I just don't understand why they won't let Best Buy sell their extra warranty with the product any longer!!

Bought it as a gift for my mom. She likes it. Would be better if came with warranty of more than 1 yr

His was a replacement for a Fitbit Iconic that was a complete disaster. It almost meets my needs. The smartwatch field has become full of wannabes, and this fits that mold. It does several things okay but none well. The fact that Best Buy will not sell an extended warranty is a pretty good indicator of how they feel about it.

The versa is great, the disappointment is that you can no longer buy an extended warranty

Was looking forward to upgrading my Charge 2 which I've been very satisfied with to the Versa to track indoor pool swim laps and have a watch while swimming. I couldn't get the weather city to work and was told by Fitbit my Samsung Note 8 wasn't compatible.....? Then Best Buy advised I couldn't add the Best Buy Warranty because Fitbit would be handling their own warranty (I guess you can't bring in locally for help, but must mail and wait?) That's not customer service to me. Additionally I've read reviews that Fitbit refused returns on water issues because the watch could have been dropped or used in too deep....... as it is only water resistant. That was it for me, I returned it because I need a waterproof watch with a good warranty. Still looking, meanwhile my Charge 2 will have to do....So disappointed because the Versa "looked" like it would fit the bill for me....

Better than the Blaze, but I am concerned that they no longer offer the 2 year extended warranty

I expected to get at least 2 years out of this, but I was wrong. I bought this for my wife 19 months ago and she loved it until it stopped working. It won't turn on anymore. Fitbit support walked me through various attempts to recover it, but nothing worked. They said I need a new device but it's no longer covered under warranty. They can give me 20% off but that's not enough for me to try this again. I'm going back to my policy of always buying the extended warranty or performance guarantee for anything over $100.

Loved my fitbit when it worked, somehow had a bug from one of its internal programs and Firbit doesnt have warranty thru Best buy anymore so I had to switch to another watch.

Generally, I don’t care much if a product doesn’t satisfy the requirements fully. However, this product proved to be such a waste of money that even a person like me had to provide a bad review. Within three months after buying, the color around the watch dial started discoloring, and the discoloring continued even if it is not worn at all. This is not discrete discoloring due to random scratches or accidents, instead it is continuous discoloring. I contacted customer care, they said that they cannot help as their one year warranty does not cover such discoloring due to aging (3 months!!!!) or whatsoever. Unless, you are fine with $200 for three months, as per my experience I would not recommend this product. There are lot of good deals available in that price.

As much I like the watch I have to say that it’s not durable and will break or stop working a few months after getting it. I’ve been using Fitbit for the last 2-3yrs and Best Buy no longer replace them once they’re gone bad. I will have to switch to something else.

Screen died in less than 2 years and if you didn't buy Best Buy support , and it's past their 1 yr Factory limited warranty you're on your own.

The watch was fine when it worked until it stopped working and that’s when the issue started. It was past the point Best Buy could do anything and Fitbit refused to refund when they couldn’t replace with the same watch as purchased because it was not purchased from them. They sent misleading emails and drug out replacement process toward the end of warranty.

The fitbit died after doing a factory reset. Of course it was 2 months after the warranty expired. Should have bought Geek Squad for the unit. Bought a Garmin and am very happy with it.