Customer Ratings & Reviews

Got this fitbit zip a month ago today and does its job as it's supposed to. I normally run and wk and use thee fitbit and nike+ running app on my phone just in case. So far so good

I use this for counting steps and it's great! It's small, so I can wear it without anyone noticing I have it on. I've also downloaded the free iPhone app to use with it.

I use this for counting steps and it's great! It's small, so I can wear it without anyone noticing I have it on. I've also downloaded the free iPhone app to use with it.

Great product Easy to Set up and Use. Store Pick was easy!

Firstly, this item does not count calories correctly, In addition,I would have been better off remembering that 10,000 steps is 5 miles and just register my progress at the gym and guestimate the rest. This device measures steps but does not record my progress on the bike or even doing a step in place walking program (Leslie Samson) at home. So inaccurate and way too pricey.

Good way to keep track of how much you walk. Need to make sure you have wifi before midnight if not you loose your data.

My Fit Bit challenges me to walk every day and be sure I keep my weight under control. I love the challenges!

Love how easy this is to use compared to the Polar Watch. It's not as accurate but great for quick everyday use.

I had to replace this device once within 30 days of purchase because it would just stop working. The next one would hold a battery charge for only 3 weeks (they're supposed to last 6 months to a year#. After a few months of this I contacted FitBit Support and they sent me a link to an Imgur video tutorial where some of the internal contacts have to fit just right. I'm buying a new battery AGAIN #I've gone through 5 so far) to see if the Zip will hold a charge beyond 3 weeks. The jury is still out on whether this is a permanent fix or whether I need to get it replaced AGAIN. This is the first activity tracker I've worn, so I really can't say one brand is better than another. I'm not opposed to buying another brand and system and seeing which one is more reliable. Sadly, the FitBit has not proven itself to be reliable.

This is a great pedometer for a beginner who only wants to track steps. It is easy to forget you have it on or that it is in your pocket, making it easy to accidentally wash it with your clothes. Good value for the money. I washed it once and it still works.

I gave this a gift to my mother and show loves to see how much she walks in a day.

I was an early adopter with the Fitbit Ultra. Once it died I got the new Fitbit Zip. After a year of learning that I don't get enough sleep, I just focused on getting more steps in my day. It's a nice little piece that I can drop in my pocket or clip on a belt. It stays put and I can see how much or how little I've done easily just by touching the screen. It also syncs with my android phone!

Great addition to the Fitbit product range, good size and capability.

It works but when calling fitbit to ask how it works, they said this doesn't work while on machines such as elliptical and treadmills. And, with best buys horrible return policy, I can't return it. Fitbit did say theyll see what they can do if I want to exchange this for something more expensive...I'll see.

If I could have a 0 I would. Bought on 12/21/15. Today on 1/2/16 the tracker fell out of the case. Fit bit said they would give me a 25% discount on a new one. DON'T BUY THIS.

I would have given this a 5 star review but this is the second one that I've purchased because twice the fitbit has fallen out of it's older. Once while shopping and the other time while moving boxes. I love the fitbit but I can't afford to replace them everytime I am active and it get's bumped. The clip holder needs to be made of sturdier plastic. I am so disappointed. It is a great tool but the holder is useless.

This gadget appears to work off of vibration from walking or running. It will not work when cycling. I have to wonder about its accuracy. I sent it back.

Tremendous value when purchased together. You save 20.00 over retail if purchased separately. The fitbit has changed my life, in addition to tracking your steps; you can also input calories online and track that as well.

I bought the zip, and 2 days later, it was returned. Day 1: Set it up, got it synced, and should have been ready to go. It then counted a thousand steps I took while on the drive to work. And due to the horribly poor website, you can't delete steps. (or anything at all, but more on that later) Day 2: It decides to not work. At all. Nothing. So, I take the battery out, and put it back in. It turns on. Works for the morning, and syncs fine. Then, the afternoon, nothing. It's still on, and counting, but will not sync. I email support. And hear nothing back. So, back to the store it goes. After it's already back at Best Buy, I recieve a support email. telling me to take the battery out. I let them know that I tried that, and had already returned it. I asked them to delete the zip from my fitbit account, seeing as nothing is able to be deleted. Even though the zip I had was in a shopping cart of returns at best buy, the page was telling me I needed to sync!! Well, they cannot delete anything either. I was told if I synced another tracker, it would replace that one. Yeah, not falling for that. I'm quite dissapointed. As I bought the Fitbit Aria scale also, and am quite pleased with it. And I was reluctant to take the time to come review this, until I recived an email asking how happy I was that they solved my issues. So, maybe I got a bad unit. Some bad customer service, or it wasn't my day. But I would most definately not reccomend this product.

I had a issue not being able to find my fitbit zip they offered to replace it if I couldn't find it. There aren't many companies that would do that. Just amazing. As for the zip I love it :-) ♥