Customer Ratings & Reviews

Hi Moviebuff.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community today!

Thank you,
Melissa from Ring.

Hi CatheyF.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Floodlight Cam Pro. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Floodlight Cam Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Lola.

We understand the importance of a seamless setup process so that you can begin using your Ring Floodlight Cam Wired Pro right away. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the installation concern mentioned in your review.

It sounds like the device is not functioning as expected. Installation by a qualified electrician may be required in your area. We have included the installation instructions here for the Ring Floodlight Cam Wired Pro: Your Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. Make sure the power is turned off at the circuit breaker before beginning installation. Nex follow these steps to start the setup process in the Ring app: Open the Ring app. Tap the menu (≡) on the top left corner of your dashboard. Tap "Set Up a Device." Follow the instructions in the Ring app. When prompted, scan the QR code on the back of the device. Rotate both the lights outward if you are mounting the Ring Floodlight Cam Wired Pro on an eave or overhang. Rotate one light downward if you’re mounting it to a wall. Choose your screws. Select a set of screws that fit your junction box from the bags marked A through F. Save a screw from either bag B or C for one of the following steps: Bag A: standard screws that fit most junction boxes Bag B and C: longer screws for recessed junction boxes Bags D, E, and F are best for older boxes with smaller screw holes. Attach the metal mounting bracket. Secure the metal mounting bracket with the screws you selected in the previous step. Install the plastic mounting plate by following these steps: 1. Pull gently from the opening of the plastic plate to free it from the fixture, then feed your power wires through the opening. 2. If you’re installing on a wall, the "UP" arrow should point up when your wires have been fed through the mounting plate. 3. If you’re installing under an eave, the arrow should point toward the wall. 4. Insert one of the screws from Bag B or C into the center hole, then tighten to secure. Hang up your Floodlight Cam Wired Pro by following these steps: Locate the nylon strap on the back of your Floodlight Cam Wired Pro light fixture and loop the buckle at the end over the hook on the mounting plate. Make sure that the buckle and hook are secure before releasing the light fixture. Warning: If you cannot easily identify the wires coming out of your junction box, have difficulty with them, or are uncomfortable in any way, consult a licensed electrician. The green wire on the Floodlight Cam Wired Pro is the ground wire. With the power still turned off at the breaker, use a wire nut from the bag marked G to connect the green wire coming from the junction box. The white wire on the Floodlight Cam Wired Pro is a neutral wire. Use another wire nut from the bag marked G to connect the white (neutral) wire coming from the junction box. The black wire on the Floodlight Cam Wired Pro is a hot wire. Use another wire nut from the bag marked G to connect the black wire from your Floodlight Cam Wired Pro to the black (hot) wire from your junction box. Give all three wires a gentle tug to make sure they’re secure. Mount the fixture. Tuck the wires into the junction box, then align the two holes on the light fixture with the threaded posts on the plastic mounting plate. Slide the light fixture onto the posts and push it firmly into place. Secure the fixture using two of the hex cap nuts from Bag G over the ends of the threaded posts. Remove the reversible bit from the included screwdriver and use the handle to tighten the hex cap nuts. Now that your Floodlight Cam Wired Pro is installed, you can turn the power back on at the breaker. The lamps on your Floodlight Cam Wired Pro will flash once it’s powered on. Once your Floodlight Cam Wired Pro is installed, follow the set-up instructions in the Ring app.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Wired Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.