Customer Ratings & Reviews

Hi Spenster.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi SCRMW3.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Pro lights to activate on meaningful motion events so that you can keep an eye out for any activity around your property. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Floodlight Cam Pro is an outdoor security camera designed to provide you with the ability to customize your Floodlight Cam's zone coverage, motion settings and light settings in the Ring app. The Ring Floodlight Cam Pro has two 3000° Kelvin lights with an output of 2000 lumens and an in-app brightness adjustment slider. To adjust the brightness of your lights, please follow these steps in the Ring app: Open the Ring app. Tap the menu (☰). Tap Devices. Select the Floodlight Cam that you want to adjust. Select Device Settings. Select Light Settings. Select Light Brightness and adjust the slider to make the lights brighter or dimmer.

For more information on your Ring Floodlight Cam Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi OneLittleKitsune.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Floodlight Cam Pro detect motion and alert you according to your needs. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not detecting motion as expected. The Ring Floodlight Cam Pro offers advanced motion detection with customizable motion zones. Camera Motion Zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts (such as cars driving by). By drawing your camera's motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness. Follow these tips to optimize your camera's motion zones:

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Look for high-traffic areas. Note any high-traffic areas, such as busy streets or sidewalks. If you receive too many motion alerts from your Ring device, you can adjust your motion zones to exclude these areas.

Exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your motion zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity
Redraw your Customizable Motion Zones
Change Motion Frequency to regularly or periodically
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips and tricks.

If any additional information is needed regarding your Ring Floodlight Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.