Customer Ratings & Reviews

Hello Djfried,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Education,

Thank you for taking a moment to leave your review on the Ring Floodlight Cam Wired Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

We are saddened to read that this device's new feature, Bird's Eye View, did not meet your expectations. This new feature is designed to give you an aerial map view of motion events around your home, so you may clearly see the path that visitors take when visiting your property. This article will answer some commonly asked questions concerning the Bird's Eye View feature: https://support.ring.com/hc/en-us/articles/360056772832-Bird-s-Eye-View-information.

If you still have the Ring Floodlight Cam Wired Pro in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello MichaelBonventre,

The lights on your Floodlight Camera Wired Pro are intended to trigger at night with movement, so you are aware of people or animals approaching your property. Having consistent and reliable lights is an important feature to be working properly for you, so you have peace of mind in your home security. Thank you for taking the time to share your experience with us. Rest assured, we are here to provide you with some information to decrease this sensitivity and ensure the lights are not an annoyance for you any longer.

Your device's camera field of view is 140 degrees horizontally and 80 degrees vertically, while the lights on your device have a much wider field of view, 270 degrees. Here is a helpful article that details more product specifications: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information.

Your Ring device uses two different types of motion detection systems. While both are very effective at what they do, they both work on different principles and are optimized for different purposes. At night, the lights use an array of three PIR motion sensors, each detecting across a bit more than a third of the total coverage area. It identifies visitors by a moving heat signature and sending a signal to your smart device when it detects one and triggers the lights. Since PIRs look for heat, if a warm object is too small (like a Chihuahua), it won’t be detected. However, if a warm non-human object is large enough (like a Great Dane), you might get a false Motion Alert. Fortunately, you can control the sensor's range and sensitivity using the controls in the Ring App. Here is a helpful article that elaborates on the motion detection software on your device: https://support.ring.com/hc/en-us/articles/115005914666-About-the-Advanced-Motion-Detection-System-Used-in-Ring-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your light triggering at night concern.

Thank you,
Alexis with Ring

Hello Nope,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Camera Wired Pro device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Floodlight Camera Wired Pro. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hi neighbor. It's important to be able to rely on your Floodlight Cam so you can have that peace of mind. The Floodlight Cam Pro Wired offers 1080p video resolution. If you find that the video quality doesn't appear to be at 1080p, we have various troubleshooting steps for video quality in this Help Center article: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If those troubleshooting steps don't help, try checking out the Ring Community at https://community.ring.com/ to ask what solutions worked for other neighbors. Best wishes, Ashley from Ring.

Hello Rola,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera Wired Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Steve,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera Wired Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring


Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Pleased,

Thank you for leaving a review. We love reading how your Ring Floodlight Camera has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Nevershowed,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Cam Wired Pro right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation appointment concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Floodlight Cam Wired Pro device.

Thank you,
Antonio from Ring

Hello Elke,
We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intend. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review, it seems that you are having trouble with your Ring Floodlight Camera working as intended. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.