Customer Ratings & Reviews

Hi AnthonyF.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Floodlight Cam Wired Pro capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Floodlight Cam Wired Pro to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property and have the lights activate as needed.

We are happy to provide you with more information on the motion sensitivity concern mentioned in your review. The Ring Floodlight Cam Wired Pro was designed with customizable motion settings. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app.
To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

In regards to light settings, please follow these steps in the Ring app to adjust the Light Sensitivity:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Spotlight Cam Plus that you want to adjust.
Select "Device Settings."
Select "Light Settings."
Adjust the slider to the right or left to change the sensitivity.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi there, thanks for sharing your feedback. I'm happy to hear that the Floodlight Cam Pro is working well for you so far, and that the installation went smoothly. If you have any questions about your Camera, you can find answers in our Help Center https://support.ring.com/hc/en-us/sections/360012860892-Floodlight-Cam-Wired-Pro. You can also browse the Ring Community at https://community.ring.com/ to get help from other neighbors. Best wishes, Ashley from Ring.

Hi Yadayada.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that your purchasing experience did not meet your expectations but are still here to assist you. Our support team is available 24/7.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.