Customer Ratings & Reviews

Hello RobertC,

Thank you for taking a moment to leave your review rating on the Ring Floodlight Cam Pro. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to hear our customer service team was able to get you a working device. While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 180 days (US) for as low as $3.99 per month. You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone, as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Bosslady,

Here at Ring, we understand the importance of you only receiving valid motion notifications. This ensures that you have the peace of mind that you purchased your Ring security Floodlight Wired Pro for. Rest assured, we are here to provide you with information and insight into how the motion detection system works on your device.


The floodlights on your Floodlight Cam are operated by passive infrared heat detection and have a radius of 270 degrees. The camera unit on your Floodlight Cam notifies you of movement within the camera’s field of view and has a range of 140 degrees. As a result, there will be times when something outside the range of the camera activates the lights. Here is a helpful article that elaborates on the motion detection settings: https://support.ring.com/hc/en-us/articles/115001628983-How-Motion-Detection-Works-on-your-Floodlight-Cam.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hi SuheirO.

We are so happy to have you as a part of our Ring family, and thank you for taking the time to share your experience with us. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience. The Ring Floodlight Cam Pro is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Please know that we take your peace of mind seriously, and we are here to assist in finding you a resolution.

We are always looking for ways to better our products and services, and your feedback is an invaluable part of that process. I understand that with the installation of home security devices, there may be installation charges or costs to get the devices installed; however, our warranty does not include reimbursement for inconvenience, installation, loss of use, or unauthorized service.

It's so important to us to know that your concerns are being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach our community if any additional information is needed regarding your concern.

Sincerely,
Amilia from Ring.

Hi FnbMab. It's important to ensure that you receive the correct item that you purchased. I'd recommend following up with the original retailer you purchased from so they can make this right. If you have any questions about how to use your Floodlight Cam Pro Wired, try asking the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can ask other neighbors questions. Best, Ashley from Ring.

Hello Msmary,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi there, I know it's important to have control over the lights on your Floodlight Cam. The motion detection for the camera and the lights on your Floodlight Cam have different ranges and controls. If the lights are coming on frequently at night, there may be a potential trigger such as a heat source or a reflective surface. We have more information on the settings available for your Floodlight Cam here https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam. If you have any additional questions, you can find answers from other neighbors on the Ring Community https://community.ring.com/, our peer-to-peer forum. Best, Ashley from Ring.