Customer Ratings & Reviews

Hello paulvc18,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that Best Buy's Geek Squad could not install your Floodlight Camera Pro where you wanted it on your home. Having the peace of mind, in your home security, you purchased Ring for is critical.

You are correct, the Floodlight Cam Wired Pro requires hard-wiring. If you do not already have a junction box, one can be installed, however, Ring highly recommends that you engage a licensed electrician for this. Ring does offer a variety of battery and plug in devices that may be a better fit for home's environment. Here is a helpful link that compares the cameras we have available: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for the Floodlight Camera Pro.

Thank you,
Alexis with Ring

Hi Jdon.

Thank you for taking the time to share your Ring experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Floodlight Cam Pro right away. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you are needing assistance with the installation of your device. OnTech is a nationwide network of trained, trusted, and insured in-home technicians. They offer professional installation for select Ring products, plus product tips and setup via face-to-face instruction.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello MnGuy,

Thank you for taking the time to share your experience with us directly. We appreciate it! Extremely cold weather has unfortunate effects on lithium-ion batteries, such as those used in Ring battery devices. You should not be experiencing any downtime due to extremely cold weather with a Ring hardwired device. Rest assured, we are here to provide you with information regarding your hardwired Ring Floodlight Cam Wired Pro.

As the temperature drops, lithium-ion batteries begin to have trouble holding a charge and if it gets cold enough, they'll stop working altogether. As a result, at certain temperatures, the batteries in Ring battery devices may run out of power faster than expected and may need to be recharged more often. The Ring Floodlight Camera Pro, the hardwired device you reviewed, is designed to withstand temperatures between -5°F to 118°F (-20.5°C to 48°C). It is also designed with two 3000° Kelvin lights and 2000 lumens of brightness. The brightness can be controlled from within the Ring app. Can you ensure that this is turned up all the way under the light settings?

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Floodlight Camera Pro device.

Thank you,
Alexis with Ring

Hi DoUrHomeworkBefore.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Floodlight Cam Wired Pro to notify you of meaningful motion events where the device is installed. The Ring Floodlight Cam Wired Pro was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today to ensure your Ring device is performing optimally and the proper settings are chosen within the Ring app.

It sounds like your Ring Floodlight Cam Wired Pro is not picking up all of the motion that you want it to. When setting up your custom motion zones, exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your motion zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

Once your custom motion zones are set up, you can further fine-tune the area your devices cover by adjusting the motion sensitivity. Higher motion sensitivity will increase the number of alerts you receive. Follow these steps to adjust the Motion Sensitivity slider in the Ring app:

Tap the menu (≡) on the top left of the screen.
Tap Devices.
Tap the device you want to view.
Tap Motion Settings.
Tap Motion Sensitivity.
Adjust the Motion Sensitivity Slider.
Tap Save in the upper right.

Visit our support center if any additional help is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello RonL,

Thank you for taking a moment to share your overall Floodlight Cam Wired Pro experience with us. We appreciate that you have chosen us to secure your home, and having relevant and reliable notifications is imperative with a home security device! Not to worry, we are here to provide you with information to resolve this concern and ensure your device is capturing and notifying you for valid events only.

Customizable Motion Zones are featured in all of Ring’s AC-powered products, which allow for a fuller feature set and greater degree of customization. This system’s customization options let you draw up to three areas in the camera’s view to detect motion in. These Motion Zones allow you to define a specific area that you want your Ring to cover, while ignoring everything outside that area. By drawing your Motion Zones to exclude high-frequency areas such as public paths and roads, you can reduce the number of false positive motion notifications, such as cars driving by, and increase the effectiveness of your Ring device. Here is a helpful support article that elaborates on this feature: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hello Buyinperson,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hi Carlos. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are experiencing issues with physical damage to your device in regards to a broken lens. This is definitely not the experience that we want you to have. When you purchase a new or Certified Refurbished Device (which, for clarity, excludes Devices sold as “Used” & Used Devices sold as Warehouse Deals), we warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For specific instructions about how to obtain warranty service for your device, please contact Ring Community Support.

Thank you,
Melissa from Ring.

Hello James,

We are happy to have you as a part of our Ring family, and thank you for taking the time to share your experience with us. We understand the importance of having your home security devices work properly, and we would like to offer our help!

With regard to your lights, quickly turning your lights on and off via a physical switch is a manual override. To turn off your floodlights after a power cycle, use the manual lights control in your Ring app. Please see the following article for more information:
https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Floodlight Cam light concern.

Regards,
Jess from Ring

Hi Gr8corvette.

Thank you for sharing this feedback with us.

We understand how critical it is for your Ring Floodlight Cam Wired Pro to work consistently and reliably. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your device is not providing the notifications you are wanting. The Ring Floodlight Cam Wired Pro has customizable motion zones, so you can choose where your device will detect motion. In order to ensure optimal motion, we recommend installing the device nine feet from the ground. 

In addition to customizable motion settings, the Ring Floodlight Wired Pro also provides custom light settings. You are able to set custom schedules and adjust light brightness in the Ring app. The camera cannot be moved through the Ring app; however, the camera does offer a 140-degree horizontal and 80-degree vertical field of view. When installing your device, you can adjust the camera to get the view you want.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi robert.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Floodlight Cam Wired Pro. The Ring Floodlight Cam Wired Pro is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we are here to help.

Installation by a qualified electrician may be required in your area for the Ring Floodlight Cam Wired Pro. Refer to your local laws and building codes before performing electrical work. Permits plus professional installation may be required by law.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Roka

Thank you for sharing your concern. To help out with decreasing unwanted motions like vehicles driving by, we recommend using our Smart Alerts feature. This Help Center article will provide you with steps on how to use it: https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-.

Best wishes
Ivan from Ring

Hello Whyohwhy,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Leopardyes72,
We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera Wired Pro. We understand how important it is for your device working as intend. The Ring Floodlight Camera Wired Pro was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.
After reading your review, it seems that you are having trouble with your Ring Floodlight Camera connecting to your wifi. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila at Ring.

Hello 60inchtv,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Badringproducts,

Thank you for taking the time to share your experience with us. It is imperative that the Ring Floodlight Cam Wired Pro triggers the lights only when motion is detected. This ensures that you are able to see and speak with invited or unwanted visitors quickly. Rest assured, we are here to provide you with information to resolve the light sensitivity concerns you mentioned in your review.

Ring Floodlight security camera's contains both advanced Passive Infrared (PIR) sensors that control the light and motion sensors in the camera. In order to pick up all the motion you want to capture, it helps to understand a bit about how Floodlight Cam's sensors work, and how to position your Floodlight Cam Pro for maximum effectiveness. Here is a helpful article that will assist you in adjusting the light sensitivity: https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Floodlight Cam Wired Pro device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hi JoseV. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security.

It sounds like the device is not operating as intended. If you have a Floodlight Cam that is connected to a light switch or a timer, make sure the switch is set to “on” or the timer is working so the camera receives power.Your Floodlight Cam Wired Pro security camera has an LED light located on the front to show you the status of your unit. A green light will blink on and off for a fraction of a second for 3 minutes if the device is offline. Learn how to reconnect your camera to wifi in the Ring app.

Follow the instructions below to reconnect a security camera mounted on a wall or out of reach:
Open the Ring app.
Tap the menu (≡) in the top left.
Tap Devices and select the camera you'd like to reconnect.
Tap the Device Health tile.
Under Network, tap Change Network.
Tap Change Wifi Network, then follow the steps in the app.
You can choose to use Movement or the Setup Button to reconnect.
If your camera is too high to easily access the button, choosing Movement will reconnect your device to wifi by using the camera's Motion Detection.
Tap Continue and follow the prompts in the app to reconnect.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Cbledsoe89,

Thank you for taking the time to share your experience with us. We are pleased to read that the device performed well for you when it was installed. Rest assured, we have information to ensure your device is covered by our long-term warranty.

Ring Protect Plus and Pro subscribers have access to an extended warranty. Under the extended warranty terms, your Ring device may be eligible for replacement if it experiences electrical or mechanical failure during normal use. Here is a helpful support article regarding these terms and how to upgrade to a plan that covers your device for its lifetime: https://ring.com/support/articles/lw54x/General-Information-on-Ring-Protect-Subscription-Plans.

Ring Community was established to assist in providing our neighbors with the most recent news and instructive material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your queries or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted. We cordially encourage you to visit our website now at https://community.ring.com.

Thank you,
Alexis with Ring

Hello Chris,

The Ring Floodlight Cam is designed to help protect your home with a motion-activated security camera and built-in floodlights. The camera features two 3000° Kelvin floodlights, which should turn on and off based on the Light Settings you select in the Ring app. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security.

When the lights are not turning off, the first thing we suggest checking for is any light switches in your home that might be controlling the Floodlight Cam. It’s best to ensure a dimmer or specialty switch isn't interfering due to a setting, or a nearby object touching it. You can also power cycle the Floodlight Cam, sometimes this quick troubleshooting step gets the lights working properly. To complete a power cycle you will flip the breaker switch or light switch, off and then on again.

It is imperative that your Ring Floodlight Cam works to meet your needs and expectations. If you still have your Floodlight Cam, we would love to investigate this concern further with you. Please feel free to check out our community forum at https://community.ring.com/ for some additional tips and support!


Thank you,
Antonio from Ring

Hello Howard, 

Thank you for taking the time to share your Ring Floodlight Cam Wired Pro experience with us directly. Clear video footage on a home security device is essential for seeing and speaking with wanted or unwanted visitors around your home. Rest assured, we are here to provide you with information for accessing the Live View feature within your Ring app. 

Live View for your Ring doorbell or security camera is a feature available through your Ring App to see what’s happening outside your door and around your home. To access Live View, you can open your Ring App and tap on an image from one of your Ring devices. New navigation features for Live View are being released to improve the Live View experience, such as having views in both vertical and landscape orientations. In addition, you'll be able to expand the viewing area size to watch videos (if you have a Ring Protect plan) or drag the video to see other parts of the video that are not in expanded mode. If you do not see the updated features for Live View, you may need to update your Ring App. Here is a helpful support article regarding Live View: https://support.ring.com/hc/en-us/articles/360057505652-Live-View-for-Ring-Video-Doorbells-and-Security-Cameras. 

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. 

Thank you, 
Alexis with Ring