Customer Ratings & Reviews
- Model:
- B0CG6VFFVL/B08FCWRXQR
- SKU:
- 6456121
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the product's excellent camera quality, ease of use, and overall performance. They also appreciate its effective motion detection, adjustable light brightness, simple installation, and impressive night vision and field of view, which contribute to enhanced security. However, some customers note that the product is a bit pricey. Additionally, concerns have been raised regarding potential Wi-Fi connectivity issues and the absence of a battery backup.
This summary was generated by AI based on customer reviews.
No Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this product and to be fair I haven't been able to use it yet. I have existing flood lights and wanted to replaced them with the Ring Floodlight cam. The problem was that the mounting bracket and screws that attached to the junction box on the house prevent the plastic mounting plate from mounting flat against the junction box. I was on the phone for an hour with Ring with no solution and they had no ability to see what I think were Ring products that would solve the problem. Agent was nice and patient, but she could only refer me to documents I'd read 10x already. Then I chatted with Best Buy geek squad who's response was "Okay, based on what we've found today this will require a store visit. I can schedule a carry-in appointment for you," Both Ring and Best Buy offered no real value from their customer support staff. Sitting here with a camera that's not functioning.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi StephenS.
Thank you for sharing your experience with us.
We understand the importance of a seamless installation process so that you can begin using your Ring Floodlight Cam Wired Pro right away. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like there is some concern with installing your device. Your Floodlight Cam Wired Pro must be installed on a 4" round UL-listed weatherproof electrical box.
Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits and professional installation may be required by law.
With the power off at the circuit breaker, remove your existing floodlight from the junction box and disconnect the wires. If there is a metal bracket attached to the junction box, remove that as well. Then you will want to secure the metal mounting bracket with the screws provided.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Doesn't work below zero.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the temperature drops to about 10-degrees F this thing is unreliable. At around 0-deg is doesn't work at all. Basically useless in Minnesota or any other northern state. Ring customer support has no solution to this problem. Ring also needs to design some way to reset their cameras without having to climb a ladder and push a button on the outside unit. Again, basically useless in cold conditions, on frozen slippery ground.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello MnGuy,
We recognize your desire to have your home security up and running. As a consumer, you expect a product to perform optimally. Please know that we are here to take a deep look into this and ensure that it gets resolved quickly.
Operating Temperature of the Floodlight Cam Wired Pro is -5°F to 120°F(-20°C to 48.5°C). Extreme cold temperatures does have adverse effects on your electrical wiring, causing them to temporarily become brittle and inflexible. In these conditions, some cables will stiffen and even crack if they are installed below recommended temperatures.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today
All the best,
Antonio from Ring
Does Not last long.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one last year at Best Buy, and it lasted for the whole year before I threw it away. broke down with a bad odor. Never this again!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi ArdianL.
Thank you for sharing your experience with us.
We understand the importance of having longevity in your Ring security devices. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to assist you with this today to ensure your Ring device is performing optimally.
It sounds like your device is not working as expected. There are a variety of circumstances that can cause your Ring device to lose its connectivity. These include:
A power surge causes a problem with your Internet router.
You temporarily lose power.
A wire in your router setup temporarily comes loose.
You change your wifi network password.
It's important to understand that most of these circumstances are temporary. In most cases, as soon as the circumstances that caused the disconnect to occur are cleared up, your Ring device should automatically reconnect to the network. Very rarely, though, your device will remain disconnected. That's when you should run through a troubleshooting routine that checks the possible sources of the disconnection. Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.