Customer Ratings & Reviews

Art has great knowledge of audio/video products and weighed my performance needs will extreme skill and patience. He is super professional, kind and made sure I did not upsell myself where it was not required. Highly recommended and I will be working with him again in near future for the next round of my A/V needs.

When we met with our consultant, he was very knowledgable and helpful. He was able to answer all of our questions and provided honest input on the different products. He also made the scheduling and delivery options easy. We hope to use Scott again when we make another purchase. The television has been great and just what we wanted.

From design to implementation, the process was very smooth, easy to follow and on schedule. Everyone worked together to assure our complete satisfaction. The system(s) sound and look fantastic! We are very happy with our overall experience!

Manny did an excellent job of looking at our setup and recommending the best option for our a home theatre system. Very pleased with the outcome and setup by Best Buy’s geek squad team

Austin Eads was our in home advisor . Like that days of the past Austin handled everything . He helped with selection of out TV without pressure following up with above and beyond help with an open box dishwasher which is awesome . Our new Samsung 75 inch TV is amazing and with Austin’s help our home theater has never sounded better .

Jay helped me with my purchases of Monogram appliances. My renovation was delayed with my contractor, but Jay was always present. He assured me that Best Buy would hold on to my appliances until my renovation was ready. He made a difficult situation easy, and I highly recommend business with Best Buy. Exceptional service and products.

Both Technicians showed up on time, and were respectful of my home (wore masks, "booties" and gloves). They could not have been more pleasant, professional, and helpful. I could have sat there and talked to them all day. They obviously had other calls, and I had to get back to work, but they took care of my issue fast enough so I could get back to work within 45 minutes of leaving the office. I've used Geek Squad for several things at home, and they've always done a thorough, fantastic job.

I needed help to update televisions and their locations in my house, and select and incorporate a new sound system, to include the ability to play favorite albums. Adam helped me to determine what I needed and the confidence to make appropriate selections. In spite of being somewhat of a technophobe, I've enjoyed using the new systems.

6 yrs ago, Daniel was my consultant when I remodeled. Because of the level of his expertise and helpfulness, I sought him out, and was fortunate enough to work with him in re-selecting appliances following a fire in my home. There is no one that I would chose to work with. Daniel has the knowledge to resolve any appliance problem that comes up.

The outstanding guidance that I received from Alexander Bragg made all the difference. After a few months of internet research, as well as, the expert advice from Mr. Bragg, I decided to buy the Michi X3, Kef R11 speakers, Panasonic DP-UM9000, Rotel SCD-1572 MKII, and all of my AudioQuest interconnect cables. My 2.0 Home Theater system is perfect!!!

Alex was a huge help in our purchase of a new LG TV and new kitchen appliances. He provided excellent suggestions in the features we needed and how our needs were met by the products offered by Best Buy. Having the ability to speak in person to an expert on the technology and products was the primary reason we purchased from Best Buy.

I've worked with Kyle and Geek Squad for many years across several homes and have always found them to be very professional, knowledgeable and competitively priced. Also, I've been a Total Tech Support member for many years and would recommend this service.

Jacob and the entire team helped plan and set up our new home with Security, TV's, sound, smart lights and computer assistance! He was extremely helpful with ordering and returning equipment that we needed. Scheduling was done with ease. Very knowledgeable and professional. Accessible when I have questions, and truly a pleasure ot work with.

We were very pleased with consultation portion of our purchase. We were disappointed with the instillation process. The Geek Squad was to have met Vision at 8:30 on the morning of install. Geek did not arrive until 2 hours later. Geek was concerned about their next appointment and didn't complete the process. Had to have another appointment to complete the process.

We had an In-Home Consultation for a Home Security System as the amount of brands and options felt overwhelming as well as being expensive. We wanted to make the best choice for our home and our money! The consultant was knowledgable and made the process easy! The installer was knowledgeable and respectful! and made the process easy as well. Overall, we are extremely happy with our purchase and the care these Best Buy Employees gave us! Honestly, it felt like we went back in time when the local business owner valued you as a customer.

My install went very smooth due to the knowledge and experience Jordan has, I think. He explained how to use it and answered my questions quickly and professionally. What an awesome guy. He knows what he’s doing and is so polite and pleasant. He definitely enjoys his job!

I deal with PTSD and I needed plenty of help trying to figure what I needed. Decisions come really hard for me, Benjamin Abert came to my house to talk to me about my needs after moving into my house. He was polite, thorough, professional, informative and most of all he was very patient.

I was overwhelmed with the brands, options, and levels of TVs available. Anthony took the time to figure out what I wanted and was able to walk me through the various models. I purchased the TV that we settled on and there has been no buyer's remorse about such a substantial purchase. The delivery guys were fast, efficient, and on time. They also did a super job. The TV has been installed and it is perfect. The picture and features have exceeded my expectations. Top to bottom... A fantastic experience. Thanks Anthony!

Rob was very professional, informative and friendly and helped us pick out what would work best for us. He patiently answered all my questions and was even available after our appointment for any questions or changes until our installation. He made it all very easy!!!!!

I was in charge of purchasing a new video projector for a club and was referred to Ross. I was very happy with all the questions he asked to match our needs with the right projector within our budget. Extremely helpful and answered all my questions.