Customer Ratings & Reviews

They left without Installing my sound bar. claiming I had ordered the wrong mount but not offering to correct and follow up to install the sound bar under TV.

Everything went quickly, easily, and was successful

Great service and techs - followuo as well use again

very knowledgeable and very helpful and he knows his stuff

KAYLA IS GREAT! SHE UNDERSTANDS WHAT WE NEED. CouldN'T BE HAPPIER.

Excellent customer service and technical knowledge

Our tech was very Knowledgeable, efficient and helpful.

Juan was very professional and courteous. A+++++++

very informative, detailed and care about us as a customer.

Erwin is the BEST! All that needs to be said. Mike drop!!

I live in a different city than my parents but they have been seeing an increase in crime in their neighborhood and had been asking me about possibly getting sharper cameras - they currently have Google Outdoor Cams. I explained there’s were 1080p and Google discontinued the sharper ones so they would need to switch to a different system if they didn’t want to hop between apps. I went into my local store and scheduled a consultation for them and had the employee put in the notes that I had discussed the Swann Enforcer cameras with them but would appreciate a second opinion and to confirm that the spots I was thinking about for placement were ideal. The Best Buy employee asked if I wanted a printout of the appointment details - I declined. I should not have. They no call, no showed on my parents. Trying to figure out why the appointment fell thru was a task. I was routed to Geek Squad who told me it’s actually more of a Home Theater Inquiry and I was bounced back and forward twice between those departments before someone told me it’s actually Smart Home and then back to Geek Squad. Finally, someone in Geek Squad told me they honestly didn’t know why the appointment fell thru, but they’d be happy to setup another one. I questioned, well if the first appointment could just fall thru with zero communication - what’s to keep it from happening again? He replied, honestly there’s no guarantees. While I appreciate the honesty, this is quite alarming and not a good experience. Reluctantly I reschedule. This time they actually show up and a couple days after I realize I haven’t heard anything from my parents about the install so I call to followup. My dad tells me they are going to stick with what they have because the Geek Squad agent actually recommended they switch to ring (mind you, the primary concern was camera quality and Ring is 1080p just as Google is - Swann was 4K). Additionally, they were told that their iPhone 7’s aren’t compatible with Rings and that they would need to upgrade (and switch as they’ve never used Android) to the latest Samsung phone model that had literally came out days before the appointment. And just like that Best Buy blew a sale on the cameras and the new membership they’re pushing so hard that I had pretty much setup for you and wrapped with a bow. Ironically, the Swann system was also more expensive, so the agent downsold them to upsell them on phones not only that they didn’t need - but would have no idea how to use.

This expert, Johnny Williams had answers for all of my questions.

I would recommend David, very knowledgeable and professional.

We found you to be an excellent salesman but little followup and follow through. You initially scheduled the installation of the receiver for January 8th, but the receiver was not in inventory. We had to reschedule installation for February 12th, over a month later. The installation is only partially complete with the only speakers working in the family room. There is no connection for the kitchen, dining room, or outside speakers. The installer, David, said he would elevate it to a higher level and give us an update, which never occurred. I finally reached a Geek Squad Support agent in Corporate (Minnesota) who apologized and scheduled a follow-up appointment for feb 24th. I want to purchase a speaker selector switch box in case that is part of the problem, but none of the Best Buy stores have any in stock. You were great on the sales end but D on follow through which you stated you would manage.

Evan is professional, very through and always go above and beyond.

very emformative went over all the options and locations

Purchased a fridge and stackable LG dryer/washer combo. First team failed to install gas line properly, stack my dryer washer and reverse my door all while gas leaking in house. Called Best Buy store and was told to corporate who then did nothing. Called a second time to get a second appointment - gas line fixed but door couldn’t be reversed due to striped bolt - this appointment scheduled for restack and return/exchange. Appointment was from 7 am to 11 am - guys got to my house at 6:45 am. BUT - I’ll take it because these guys were whom would have done it all the first time and this would have a been a 5 star experience. Instead - it’s a 2 and STILL have no received a discount or refund for the gas leaking in my house for a day and a half. Thanks Best Buy for caring more about your pockets then my family. Santos delivery guys though - they are rock stars.

Camille is the best of the best. give him a raise or a reward

Still working through particulars of contract but getting there as regards product purchased

Very helpful and efficient Ordered items to be shipped to home