Customer Ratings & Reviews

We needed help choosing a new washing machine and dryer. It was a big purchase and Derek Haywood gave excellent advice. He showed me the appliances that exactly fit our needs with no attempt at all to sell me more than we needed. He also answered my questions in a straightforward manner in terms that I could understand. We consulted with him before about a refrigerator and dishwasher purchase and had the same good experience.

David did a wonderful job assessing our current audio/video set up and helping us step up to the next level. He also encouraged us to purchase new routers for our home which has substantially improved the performance of all digital devices. He was very responsive when a slight correction needed to be made to the system as installed. I would definitely recommend him to others.

Brad Lee did an amazing job. We have a new house with a den & wanted a good tv for it & he answered every question we had. There’s a lot of light in the den especially during the day & he made the best recommendations for us & a week after the consultation the tv went on sale.

We needed some advice on how to "cut" the Cable bill and establish a wireless system. As "old-timers" we were clueless as to what needed to be done. The Squad Tech began by giving us a simple explanation of where we were in the technology spectrum and then proceeded to make specific suggestions on how to make the "leap". It was a very professional presentation. The Tech followed all the Covid 19 protocols and we felt very comfortable and well informed with the visit.

Had a great experience working with Eu John Eu purchasing appliances for a full kitchen renovation, plus a wine fridge and espresso maker. He was knowledgeable, friendly, and communicative throughout the entire process. Delivery time was shortest through Best Buy, and the rewards earned from the purchases helped save me money.

The geek squad Cody being one of them that came to install the TV were efficient and did a good job of installing the TV. The only disappointing part was that Dave was totally wrong in telling me that the people who brought the TV would install it and do the electrical work to hide the cables. I had to hire an electrician to do this.

Travis was so helpful and knew exactly what we needed.

I was purchasing a washer and dryer and he was very helpful in getting what I needed ordered. He was also very patient. I had an issue with my card since a new one was in the mail and he waited and helped me with everything. I really appreciated him!

Eu-John did an excellent job finding multiple televisions and mounts for our home. He definitely deserves a raise Best Buy. Whatever you're paying him it's not enough. Pay him more money, he deserves it! If you are fortunate enough to get Eu-John as your home expert, consider yourself lucky, you may have well just won the lottery!

I was looking for a washer and dryer that would fit in limited closet space. I carefully selected a model and my advisor told me that they would fit in the closet though it would be a very tight fit. It took two different crews of installation to make this happen. It was great to see that my home advisor was there to help, connected me with the manager overseeing the installation and the manager came out twice to make this happened. I was quite impressed about the level of service to make this happen.

It was so helpful in getting the exact mount, tv and stand that worked for our needs. I had been researching, measuring and comparing ... so time consuming. But with a visit with Kyle problems solved and explained. It made the day of installation run smoothly. He also suggested purchasing Euro and that will be our next purchase

Two representatives came to our house and gave us a report regarding replacing a current oven with a new applicance. They gave us a thorough review and suggested a good replacement. They also are going to update our recently purchased service policy so we can use it for this appliance installation. We appreciated the information and now are going ahead with the purchase and installation for a new oven.

Magnolia team was excellent right from the consultation to finishing phase. We just started using the system and hoping the same level of service would continue to be there until we are fully comfortable with the system. Recommendations in picking the right models and best options provided to fit on our budget are noteworthy. Installation team was very professional and did a fantastic job in media rack setup and the rest of the equipment. We are very happy in the whole journey so far with the magnolia team at Best Buy.

James Bakeman along with the Geek Squad have been terrific. When I purchased the TV, sound bars and equipment I mentioned that it may be too large for the room. After install it certainly was. James came over, extremely patient, and will assist in downsizing when ready.

I have used BB for several home theater projects in the past. I have always been satisfied with your service. Charles, however exceeded all expectations of my previous experiences. He was prompt professional extremely knowledgeable. He scheduled installation around our schedules and his technicians were top-notch. I can’t say enough good things about Charles

I cannot say enough about the wonderful support we have received from David Williams. As our consultant, he took the stress and second guessing out of the equation. We have worked with him on two projects so far and there are absolutely no regrets. Thank you David!

My consultation with Home Expert Brandon B was very helpful and informative. While I had investigated several refrigerators, he provided additional information so that the final one chosen would meet my specific needs. This was a great experience. I am very happy with my purchase and give a lot of credit to the Best Buy Home Expert program - it makes a difference!

This is a great service for total tech members. My rep was able to bundle a few services to reduce costs. There was some unforeseen bumps in the road with product availability but at the end of the day I ended up with an even better TV and lower price. Install day was a breeze and the guys did a great job. I’ll definitely use the service again. Thanks Shamus!

Terrence has been an excellent guide and support in our various purchases from Best Buy. He is very knowledgeable and gives honest advice to us. He also follows up on the appointments and checks in if everything went well. Great to have him as our consultant. Thank you Terrence!

My experience with technology is horrible. I was very nervous about someone coming over making me feel dumb. Boy was I wrong. Johnny Williams came over and made me feel easy. He was very kind, intelligent, and was someone i could relate to. We discussed my media room, a better router, and may have even convinced my wife to get two TVs for our game room. He was very knowledgeable and when he didn’t know the answer he looked it up and didn’t guess. I am definitely going to buy something from Bestbuy. Y’all hit the Jackpot when you hired Johnny Williams!!!