Customer Ratings & Reviews

Very helpful and willing to adjust their work schedule to meet our needs

Conrad was great in solving our home WIFI problem!

Amazing service Great experience and with great advice

I purchased television and had home consultation completed by Andy! Upon arrival the installers came by and determined (1) the proper measuring were not correct (2) wrong wall mount was purchased (at consultant advice (3) Q and A that were not even addressed during initial set up.. Therefore I had to go back and make another purchase of correct wall mount , antenna for my television and update fire stick (4K) in order to get all the benefits and enjoy the television that I had purchased... I was not a very happy camper with my free home consultation.. Consultations and Installers should equally know how to proper measure and what items are needed when replacing or upgrading televisions..... Very upsetting NOT KNOWING that you actually made such a large purchase and need additional items to even enjoy the product!

Friendly, informative, respective of Covid protocol.

Did an excellent job with some unexpected obstacles

New construction to configure home entertainment. Most products very good, some discrepancies with one TV and Ethernet wiring. Believed TV source wired to take advantage of 1Gb FO vs. WiFi. Feel that additional $130 per cable BB wanted to charge was excessive. Smaller‘Smart’ TV selection was marginal and returned.

respectful, knowledgeable, worked with us, helpful

Justin was friendly knowledgeable and very helpful.

Very professional and cleaned up all of my bad settings, etc.

Horrible the order for install was completely wrong more than one. The install department cancelled our appointment didn't notify us the second appt was messed up as well. I tried to contact John twice not return call or email. Then the store manager Spencer was rude and not helpful. I wouldn't recomend Best Buy at all

Very helpful. Will definitely use the service again

Outstanding service, covered all bases, efficient ..

Very helpful. Very informative. Very accommodating.

The initial consultation in October was great! We purchased the recommended OLED TV, AV receiver and new speakers. The installers were terrific! BUT, when we wanted a follow-up for a mush smaller dollar amount, we were largely ignored by the in-home consultants. When we finally did schedule an appointment, the consultant was a no-show! He did not communicate with us at all and it was like pulling teeth to find out if he was going to keep the scheduled time or not. No explanations, no apologies for the missed appointment. Rescheduling the missed appointment was also difficult; we were left with the feeling that they couldn't be bothered. This rating is based on the totality of our experience from the initial appointment, purchase, installation through the efforts to have a follow-up and get a proposal for a much smaller purchase.

I have used Best Buy for 30 years now and I have never had such a despicable and difficult transaction to actually happen. I had a magnolia specialist come to my home to scope the job. When they came to install, they were not properly equipped and had the wrong mount. Job was rescheduled and they showed out after the building had closed. It was rescheduled again and in the middle of the afternoon I got aJob was rescheduled and they showed out after the building had closed. It was rescheduled again and in the middle of the afternoon I got a call saying they didn’t have the equipment on the truck. So it was rescheduled again, and rescheduled again, and now it’s scheduled for tomorrow. I’m very hopeful they will show up. It’s been so long that the billing cycle has come and gone and I’ve paid for it weeks ago. This is hours on the telephone and hours in the store.

He did what he could, but computer was in need of a wipe and re-install.

Purchased a new 65" QLED TV to replace existing 55* over fireplace in family room and move existing 55" to den and mont on wall. Schedule for consultant to home to review current setup, make recommendations and price out equipment and installation cost. After reviewing , made purchase and scheduled for installation. All went smoothly and on schedule too! Installation crew did a great job and completed install in 1 and 1/2 hours. They also removed all packing material and an old speaker system in the process. Very happy with results!

Bianca was great when we were in the process of picking appliances to fit our remodel. Unfortunately, the moment we paid she became unresponsive. Every inquiry had to be followed up multiple times and when a response did come it was curt and partial. Basically, we came as close to being ghosted as possible, without being ignored altogether. Along these lines, I asked at least five times via text, which is how we were communicating, for help finding an appropriate undermount microwave. She literally did not respond at all. I finally gave up. My fiance did finally get a hold of her and was able to extract a recommendation but that was on try number 6 after a message explicitly asking her why she was ghosting us. Gald that's all over now. I won't be going back to this store for more help.

They did a good job hooking up my new tvan surround sound system