Customer Ratings & Reviews

The consultation took place in my home and recommendations were made, however, that was as far as it went. The person who came was to send me his recommendations via email for review and follow-up. I was never sent an email and no follow-up was ever made. So disappointing.

Daniel C. And Arturo J. Are very helpful and courteous.

Nakia and the Geek Squad, Will and Jordan always do an excellent job!!

Great support by consultant and Geek Squad - could not have done it w/o them

the two experts were verh helpful and pleasant and professional...

Needed new appliances. Person was knowledgeable about each product.

The reps who installed our dishwasher were pleasant and helpful!

Very good service. Overall a bit expensive. Everything working, so ....

I needed a new dryer at a reasonable price. I found an out of the box dryer while the sales associate tried to sell me higher priced dryers. We asked for haul away but he didn’t put that on the final bill so we had to wait for him to get help to void out the sale and put it in again. He said we needed a vent and new gas cord, while the installer said we didn’t. Then, once we got it delivered and installed, it made a loud banging noise. I called Sunny, but he said I needed to return it and pay the difference for a new one. When I disagreed and said he needed to make this right, he said,”I don’t make the dryers!” That really upset me and makes me not want to deal with Best Buy anymore. Luckily, I bought the extended warranty, so I asked for a tech to come out and he fixed the drum. He was very kind and was determined to help me. I appreciated him, but definitely not the salesperson.

First, I would like to say how much I appreciate my consultant’s honesty and professionalism. Rod arrived on time and was patient and understanding. He answered the myriad of questions that I had regarding the appliances of interest. I have been in and out of Best Buy over the years but Rod, is by far, the best technical consultant I’ve ever had. I appreciate his support and will definitely recommend him to anyone who is in need of his services. Thanks again Rod! I will definitely be contacting you in the future.

The tech that came was super nice and super knowledgable.

Good service, professional, quick and all OK going forward.

The estimate received ranged from 3k to 8k. Way to unspecific. No idea what the actual cost would be. Person never did a follow up with me. I hired a different company.

We walked in just to “window shop” for our new build. James Bakeman took the time, even though we didn’t have an appointment, to throughly review appliances with us. We looked at several brands - the pros/cons with each. We were able to pick out appliances for the whole house and James promptly sent a proposal as he said he would. He is very knowledgeable and is excellent at his job. I made sure to tell the store manager this as well!! I’ve never had a retail experience like this- James is top notch!!

Needed home security & upgraded Wi-Fi to mesh system.

Agent was very professional. suggested what products that I needed

Strike 1, We wanted to upgrade a TV, 2 computers, printer, mesh system, router and external memory. We ordered and during installation it was apparent we were over sold by about $1400 worth of gear. I sell for a living so I know the dynamics of selling. Only a novice will mistake buying signals for a sign of a sucker. I think your in home sales staff should be enrolled in sales training that includes sales ethics. Strike 2, Your In Home sales staff are billed as, "your single source for Best Buy products" after first wave of the deliveries and installs it become obvious I needed a couple more items so I contacted my in home advisor about ordering those items. Unfortunately no communication or action. Only 2 strikes so far but pretty disappointing experience.

Kerrie Bowden was extremely helpful and professional.

I got to give Fernando ( our salesman) a lot of credit. He was very knowledgeable, very helpful and very efficient. He steered us to a product that totally met our needs and desires, and one that we absolutely love (no buyers remorse). he sorted out all the details he improved our delivery date by over 30 days by having us purchase an insignifant part that was on back order by best buy (we got it in 3 days on amazon). And when we had follow up questions he was there.....In short he was great

He was helpful when I was putting the order together. After the purchase. But after the purchase no help. I’m still waiting for a call back or text. I have since returned the order