Customer Ratings & Reviews

The technician was on time and he was very courteous.

John was helpful before the workers came to the house. When the workers were here, they noticed that we had purchased a TV stand (instead of mounted wall unit) that they couldn't use. Also the workers probably needed to go into the attic and John figured that they wouldn't.

If you need a consultant than using Best Buy is helpful. One thing that the home experts might want to work on is not saying "As I said before" or "As I told you" multiple times. It is a very condescending term to use and I only speak that way to my children, not adults.

This consultation has been rescheduled for 1/21/22

Ray did a great job of explaining things and offering options

I was on a business trip. I live in Indiana. I was able to come in to beat buy in New York talk to Anthony. Get two laptops set up for my home best buy in Indiana so a friend of mine could pick them up for me. I barely made it home for Xmas. The laptops were waiting for me. Thanks Anthony. You helped make my Xmas!!!! Talk about some excellent help in a stressfully situation. Man you rock!!! You made things so easy. I appreciate it. Happy holidays brother!!!!

Deion came around and did the spec very promptly. But was highly UNRESPONSIVE afterwards, such that I ended up going in store. MARK was great in the Brentwood store, even resolving an last minute lack of product. Lee was great when he installed.

The left hand didn’t know what the right hand was doing. One proposal didn’t include wiring installation, the other proposed wireless, but wouldn’t guarantee it would work.

had a washer and dryer install. It went incredibly smoothy. We asked for the driver to call us in advance. 5 minutes befor he arrived, he called as requested. I showed him the back entrance but there was a low hanging wire. The team walked the new washer dryer in from that point. total time to remove two old pieces install two new pieces was less than 45 minutes and that included having to replace the dryer cord since I had the wrong type outlet

This did not go well for us. We needed to fill an existing cabinet space with a microwave. The space was measured correctly, but the microwave our Expert ordered for us was way too deep for the space. Additionally, then, the trim kit for that microwave was also wrong. I had to return both to the store. A different microwave was ordered for me, which fit, but the replacement trim kit the rep in the store ordered did not, so we were still without what we needed. Again, I returned the trim kit to the store and just researched which trim kit would properly fit and ordered it myself. Should have been a simple order but I ended up wasting a lot of time, as did the guys who were sent to install a microwave that didn't fit.

My "consultation" was a joke and not a funny one. I scheduled an installation of a new stereo/home audio system and received numerous confimations and texts before the day arrived. After waiting all day long, the tech showed up, only to inform me that he was just going to set the receiver down, use my existing speaker wires and set the speakers on the places where my old ones had been. No tv hookup, no CD/DVD player or VCR hookup or my two tvs as I had requested before I purchased the equipment. Also, the receipt included new wire, which he wasn't even going to use but as I was required to pay for everything in advance, I would be stuck with. So when I told him what I had paid for and requested, he left w/o doing a thing. This was on a Saturday, so on Monday morning I called and complained and was told that I needed to reschedule and was ASSURED that this time the correct information would be given to the techs. The appointment was rescheduled for the 2nd of February and I received email and text confirmation of that appointment, the last being the afternoon of the 1st of February. At 7:39 pm, the night before they were to come, they cancelled me with no reason given and no forewarning at all and said it would now be on the 8th of February. I had already cancelled previous appointments to be available on the 2nd and now was supposed to cancel AGAIN because Best Buy arbitrarily decided to cancel my appointment. I am so disgusted and angry that I am considering getting my attorney to see about getting a refund for my Total Tech membership, since it is "Total Crap". I cannot believe after all the money I have spent over the years at Best Buy, and the years I have been a Total Tech member, that they would feel justified in treating me this way.

I had a in-home delivery/install/mount service for my new purchased Samsung frame TV this week. I just want to share my best ever experience. The deliver/install guys are super professional and kindly explained/answered all my questions. They are not only install/mount the TV, but taught me how to use/setup the TV, and install accessories that I ordered, which is far more than I expected! This is my best ever install service that I have ordered!

We were moving and needed all new appliances, tv, etc. Ryan came to the house and helped us every step of the way! He was knowledgeable and explained everything so well. He not only helped us select the most desired appliances and tv's, he also let us know if they were in stock and how quickly we could get them. I would recommend him to anyone looking to purchase new appliances, tv's, security systems or other electronics. Thank you Ryan!

The home expert helped us when we were buying the products. He also helped us with filling out the COI for our building. The installation was a disaster. The frig was delivered on 5/27 and then the water line was supposed to be installed on 5/28. Neither technician leveled the frig. The technician on 5/28 said that it wasn't his job. I just waited at home for 10 hours on 6/9 for a technician to come and level the frig. Yesterday I received a recorded message that said that they were coming today between 7:00-1:00. My husband had to cancel his PT and at 6:07 we are still waiting for the technician. I have been calling the Geek squad all afternoon. I would not recommend this service to anyone.

In home Consultation and the installation was good. But it took almost 2 months to install my home theater. They broke the available projector once and when they ordered a new one, it arrived way late. Also getting a hold of the in home advisor wa very difficult.

Thanks Dave, you Chris, Isaac & Jon are the "Best."

We were looking for not only honest options and opinions for a new range, dishwasher and over the range microwave but also we had a cabinet set up custom where we weren't absolutely sure what type of appliances would fit correctly. The BestBuy expert eased our worries, was super professional and awesome to communicate with and got us the best major appliances in our price range, installed and fitting like a glove. Thanks so much!

Kelsey helped my wife and me find the proper media systems that fit our needs. After consulting with Kelsey, our final selections differed from what we first selected in the store. Kelsey helped us through selection, installation, follow up— all matters until it was finished. He was a wonderful point of contact who simply got things done in a professional and caring way. We thoroughly enjoy our media center! Thanks Kelsey!

Derek was very professional in his approached to the consultation interview. The main solution I talked to Derek about was to make sure all the new equipment fit into a defined space. This was not accomplished. Derek sold me a $1600 amp that did not come close to fitting into the required space. Had it not been for Bobby the installer taking drastic measures the project would have been a complete failure. Had to run that amp through a wall and into a separate room. Not at all in the plan. Big mistake not considering dimensions of product.

Was sole a package including two Orbi mesh wifi units. Unfortunately those did not fit my system so am now having to reach out to Cox for their mesh extenders. Has turned into a can of worms. Fortunately your Geek squad member named Steve is working with me.