Customer Ratings & Reviews

I unfortunately lack the words and articulation to explain how disappointed I am with the in-home service. To preface my review; I am an ex Best Buy employee, specifically for Geek Squad. I have taken runs with the in-home consultation teams, from my old store, and always had nothing but praise for them. If a customer had a custom project or idea, i always recommended the service. So of course I was highly anticipating my very first in-home service for myself and my own project. That excitement turned to disappoint quickly. The consultant that arrived at my home brought nothing with him. You might be asking, well what would they bring? A good question. When I worked for Best Buy, they hrought iPads that were capable of taking notes, placing same day orders/proposals (as most people wanted to order right away), and scheduling your Geek Squad agent to perform the setup. My consultant had nothing, not even pen and paper. He stood around nodding without offering much insight, tips, or suggestions for my project even when asked for his thoughts. Upon his departure, I was told I would have a proposal by the end of the day when he arrived back at the store. This was crucial as I wanted to get everything scheduled as soon as possible as Christmas was the very next week, any delay would mean my project would be incomplete and my home would not be ready in time for my guests. The consultant did not provide the proposal by the end of the day. I reached out to inquire, even if it was not done at least let me know, and I did not hear back. I reached out again the next day and he still did not respond. It was not until later in the evening, on the 2nd day, that I received the proposal. It was wrong, all of it. I had a 5.1 surround setup, he suggested a 2.1 Receiver. I asked for speaker stands/towers for my surround bookshelves, he provided stands for a brand of speakers I did not have. He included the service for TV mounting but then did not provide a mount for the TV. I guess the technician was to mount it using sheer willpower. I asked for a center channel, as it was the last component I was missing, and my proposal did not have one included at all. It was a mess.

I tried the Consultant route because I wanted an OLED TV and a tricky corner wall mount. The wrong mount was ordered. So the installers had to come here twice. That caused the installers to have to make a second trip.

Robert has been incredibly helpful in all areas of my experience at Best Buy. First you help me to buy a refrigerator and to secure the one I wanted and made sure that it was available when I needed it. He gave me his direct phone number and was always available to answer my questions and to help me to make the right decisions. I consider him a friend I would recommend anyone considering appliances to work with Robert.

The Tv installer was fine except the outlet was not fitted or adjuster and is bare and the wifi password is asked for almost everyday after getting Xfinity Router installed rite away

Mikey was awesome. His knowledge of the products is outstanding and he has a way of simplifying even the most difficult circumstances in ways me and my wife could understand. We will be telling everyone we know to call Mikey with any tv or appliance needs. As long as I can use Mikey again we will always be Best Buy loyal customers. We signed up for the install program as well. Signed very happy customers!!

I had an in home consultation before purchasing a new TV, and found it very helpful.

Worst communication possible! I am building a 6,000 sq foot house that i will outfit with SNOS through out and 2 large hi end TV's I reached out 5-7 times with no response until it was too late. I can forward you the first apology email, that led to no action

Our consultant was knowledgeable and provided good ideas on how best to set up our security cameras. Once the purchase was complete, we tried repeated by phone and email to contact with questions but no response. We are left to fend for ourselves.

Never followed up, I went to best buy after 10 days and asked about the team that came in & they said they don’t know who came we should have their name. While their system should have a record of all & after talking to the manager he said he can put a note and they will get back to us. Which they did and then forwarded a link - I purchased the products through the link but then they said with that you didn’t purchase it through us you need to request the COI and schedule the installment your self. After mentioning, “why I purchased it through your link” they said they will look into it and get back to me which they never did. So i booked everything my self & they had added regular installment and installment on hard surfaces which was a additional cost and the guys that came in said this is a regular wall you didn’t need that. My recommendation go to store see the tv u like and then do all online your self much better services

Dylan was fantastic to work with, very knowledgeable and provided exactly what I was looking for within my budget. Didn’t try to “up sell” me anything, which I appreciated and was very professional. You can tell he enjoys his work. The installation team was great as well, kept me informed during the process. Very courteous and pleasant. Very happy with the finished product and would HIGHLY recommend!

Consultant was helpful with offering products to fit our needs and scheduling installation. Installer successfully completed one of three product installs. Waiting to hear back to have two items corrected.

Colton was great the installers were good but, I have serious problems with volume I can’t turn off the TV I’m using three remotes and I’m not getting surroundsound

We had a good experience with the team that installed the cooktop (five starts for them). They did a great job! However, the communication with the BestBuy team was rather disappointing. We were not able to communicate with the sales representative (we tried many times, phone calls, e-mails..) we never got any answer. We weren't able to get the report from the company that did the measurements or received any information from BestBuy. We had had good experiences before with BestBuy but this one has been very disappointing!!!!

He did well the day he show up at my house and he was nice and efficient. He ensured me he will help me with all the appliances during the process. He never answer my phone calls or contacted me to fixed all the issues during the 3 month of cancellations, rescheduling, missing pieces... I had to deal with multiple calls every week to coordinate the new delivery date and the installation crew. I had to answer the phone at any time of the day wondering what was going to be cancelled next... It had been 3 months having to take days off to open the door to the delivery man and last minute cancelation after all or having to replace appliances that after being installed didn't work. At the end I cancelled the fridge because it was a joke... the cancelled it 5 times at least. I spend tons of time on the phone with the customer service and I am sorry because some of them had to deal with my frustration and it is sad to arrived to this point.

i had hoped they would explain more about the workings of the lg froge than they . but i had a little trouble understanding his talk. but i guess i can try on my own.

I am very unhappy with your company.I came into your store twice .Once for a quote and once to purchase it .Both sales people told me that the quality will look just like your showroom.When you delivery men installed t.v the only stations that were very good were the h d stations all the other stations were cloudy and not sharp .Your delivery men agreed with me so I told them I wanted it returned they said someone will call me and arrange pick up.No one called me so I called and they said they will pick up and returned all my money .When I saw return it was short $168.00 .I called again and they said I will get full credit in a few days .I waited then called again and that person said they will not return all my money.I said can I speak to a manager she said he was busy on other calls and they will call me back within four hours ,Four days later and no call.I even went back into store to see if can buy another tv that maybe I won’t have this problem I said to him why didn’t you tell me that the best quality Are only h d stations he said with a smirky face and voice everybody knows that.I am a senior and do not know about things like that.I even called my cable company to see if I can change to a h d box but they do not offer a box with more h d stations .i feel I was given wrong information by two sales people and should get all my money back .Thank you.

I hired Best Buy to install a home theater system, and it has been a complete disaster. The first technicians couldn’t get anything to work and left a mess behind. The second technician managed to get part of the job done but never came back to finish. I reached out to Santana, the Best Buy rep who initially assisted me with my purchase. While he kept promising that the issue would be taken care of, as of today, nothing has been resolved. I’ve spent over three hours trying to get support from Best Buy, but I’ve gotten nowhere. This entire experience has been frustrating and unacceptable. I will never purchase anything from Best Buy again and will make sure to warn others about this terrible experience.

We didn't actually have a review. Just submitting a review because i keep getting the emails.

I have tried all kinds of ways to get through to the store so I will try this. I purchased a new stovetop, oven, microwave, and dishwasher. A BB expert was sent to make sure the appliances would fit. I was told to re-make the opening for the microwave so my contractor did this to the specifications given to me. The microwave arrived and the opening was 2 1/4 " to large so I had to pay $400 more to re-due the opening. I think that BB should reimburse me for this expense. Additionally, the stovetop that was delivered was a used, broken stovetop. I had to wait over 2 weeks for a new stovetop to be delivered, take off work to wait for delivery people and then take off work the following day for installation people to install. I feel that my time was not respected by this company.

We were very pleased with our initial consultation. We purchased a big screen tv, sound bar, total tech support plan, and 5 year geek squad plan through our consultant. However, prior to the equipment installation, we reached out to our consultant on multiple occasions (left multiple voice and text messages) but he never responded to our requests. Two weeks after our attempts to reach him we received an email asking how we were enjoying our tech and if we would keep him in mind for any future projects, and if we would like to share a review. We were very disappointed and dissatisfied with the lack of follow up after our initial consultation and purchase.