Customer Ratings & Reviews

This is the third time we have worked with Jon Macklin, 2 times in VA and now in FL. We find him to be professional, friendly and knowledgeable about the latest technology. We just updated technology in our FL and he was very helpful as always. Having access to a Home Expert like Jon is the reason we always use Best Buy die tech purchases and Geek Squad for installation and always will.

Joshua Keelin did an excellent job at assessing my needs in moving into my new home. He helped with the selection of TV's, smart home devices (ring doorbell, My Q smart garage door controllers, etc...). His Geek Squad installation team did a superb job, and were very neat and thorough. Joshua even followed up after the installation to make sure everything was working properly.

They never came out to the appointment.Another representative called and said my guy was going to be about 20 minutes late then no one showed up. I called back the next day and the representative that said he was going to be late didn’t know he didn’t show up.It was totally unprofessional since I was a I’m home salesperson for a major company and sold over 15 million and never did not show up or call to reschedule a confirmed appointment.If I was really naming that department I’d fire both of the guys.

It took 3 weeks before the geeks could hook up my TV-Stereo Receiver and DVD player to work for more than one day. Failures of two different techs could not get these three simple items to work together. I went without simple TV for days on end due to scheduling at the store. Not confident that this setup will last and continue to operate as it should. Very very low confidence in Geeks.

Our first encounter with James Fitzpatrick was a pleasant one. He was knowledgeable ,pleasant. We off to a good staart until the delivery date was set. Jim got sick and everything went yo hell.

We bought a 85” TV a month ago, and the techs that came out installed and did a good job with the Tv, then they could not hook it up to the sound bar I had. They said that I needed a new sound bar. After they left I got the sound bar to work myself. Decided that we wanted a new sound bar, so we went back and bought one for about $800, the techs took a week to come out and install it, and when they left it still wasn’t working. They said it must be a bad Sound bar. So they ordered another one and then it took them another week to come out with a new sound bar. Problem was it would not work correctly either!!! This is three weeks after I spent $2,700 for the TV $800 for the sound bar, and I am listening to the small speaker of the TV only!!!!!!!! More techs came out 5?days later and said that the problem was the software on the EARC upgrade. They said I had to exchange it for another sound bar that wasn’t Samsung, which I picked one out, and here is another week before they could switch it out!!!!!! It was 5 weeks from when I bought the tv, that now I can enjoy it!!! There needs to be better communication between the salesmen at the store and the people and techs of Geek Squad. The right hand didn’t know what the left hand is doing and vice versa. We are needing to buy a refrigerator, and after this experience, we are seriously considering buying it somewhere else, even though we have been Best Buy customers for more than 20 years!!!!!!!

The system as installed hasn't worked as described since a day or so after it was installed. I sent an email to Luis a couple of weeks ago and received no reply. The Eero system doesn't connect with our thermostat and at times it drops completely in terms of connecting with TV, Sonos, etc. I need someone there to contact us please to get the repaired or replaced. We are not pleased at all with the service or equipment installed at this point.

It was nice experience however was slow to respond and when he took vacation time was not made aware of or a possible backup person for him if there was a problem and he was not available didn’t know what to do

We had a detailed call with the representative on phone at the time of consultation scheduling and was clearly discussed on reasons for this meeting. It was stated that we wanted to have the speakers tested to determine specifications of speakers, quality in order to determine the right receiver. The consultation guy came with nothing in hand. walked into house and basically stood around and told us by taking one glance at the speaker "i think your speakers look good and it should work for most receivers". I asked him if he was going to test the speakers like we were told on the call and he said he didnt bring anything with him to test. This was a total waste of our time and we let a stranger enter our home for a wasted purpose. We were really irritated at this whole thing. And to make it worse, we had to test it another way at a different time ourselves and turned out that one speaker was infact bad and needs to be replaced. This was done by ourselves and want to make it clear that the rep did NOTHING but stand around in the room during the consultation visit. Please make sure best buy has better quality of service when sending strangers to peoples homes. Please make the meeting useful and helpful.

Mathew, the consultant was very nice, but when the Geek Squad came to install, they wanted an additional $130 to install b/c the TV was to go over a gas fireplace - they indicated it was common to charge this. I was outraged that suddenly, a 5% up charge on my order was expected to be applied - they waived it after I threatened to cancel the order. The Geek Squad also indicated that there was a need for 2 additional HDMI cables to connect my cable box and DVD player to the A?B switch that had been ordered - the consultant failed to note that. The power strip that was recommended for the TV wasn't able to fit it the back of the TV so a slimmer product was necessary. In all, many things were missed and I had to scramble to supply the cables and power strip. The most disappointing problem was the $130 up charge which the Geek Squad indicated was a common, standard additional fee for installing above a fireplace. Most troubling, I phoned and texted Mathew about the issue of the $130 and he never responded to either form of communication. Very disappointing "consultation".

The washing machine works well be it was not installed properly. It jumps and moves when it is on the spin cycle. I hope the technician can fix it when s/he comes on Feb. 1. Almost 2 weeks is a long time to wait.

I hate to give one-star comment, but I have no choice. Wherever this is a service, there is and should be a result, whether good or bad, I will give 5-star comment. But here I met with a unfinished case, which wasted my time and your time. I just moved to a new area and there is something needs to be renovated. The built-in refrigerator is not working properly and and since its repairing fee was too high, we decided to change to a free-stand one and also the AV system needs to be connected and something else… Not to say the appointment postponed several times, the gentleman came at last. Everything seems to be good. He suggested the refrigerator would be looking ugly if changed to free stand one, he would go back and check if there was an open box built in. My wife and I were very thankful. So considerate he was. Twenty minutes later, he left. I was thinking he would send me email regarding my case and give suggestion. Yet, up to the moment now (20 days passed), nothing is heard even I pushed him one week late and two weeks later. It seems to be all over and no such in-home consultation ever happened. I was really shocked. I kept thinking what I might have done wrong? The case was too small? You could tell frankly. It’s understandable. Bestbuy is a big famous company. When I go to the store, everybody is smiling and attending to you with patient. I do hope the outside service should keep up with the inside. Reading the comments on line, my case is not the only one. On the first web page of the in home consultation, the wordings : “An expert you can trust” is high above there, But from my case, how can I trust you?

I needed help with selecting kitchen appliances and Mikey,was instrumental in setting up the design with workable ideas . The only problem was it took 5 months to arrive at my house

I was look to upgrade my home theater system and ended up passing on the first proposal that was given to me based on price. After a week went by he sent me a new one that alerted me of a way better sale price and I ended getting the new speakers that I had been keeping my eye out for. Great overall attitude and personality on top of being super helpful.

Consultant was good on initial evaluation and sale. He was then nonexistent. We called multiple times and went to the store three times and no one knew how to contact him. Installation team was excellent!

The consultant did not do the job as expected.. He worked as a salesperson. The consultant came home got all the required details. Gave the price and said Best Buy will take care of the complete installation and I need not have to worry. After the order was given and product delivered the item was defective. The installation person said another product will be delivered.. Tried calling up the sales person several times to update about the status but the call was never returned. The installation person came back with new product and after the second attempt of installation it was observed that a patch work was done on the downspout. Now the sales person inspite of repeated calling and sending emails would not call back or take care of the issue. The issue is still pending. I will never go back to this store.

This was a terrible experience and I am still waiting for things to be made right. It will be 3 weeks still not right.

Brad was helpful with finding a suitable over and explaining its features, the first unit was delivered promptly but was damaged, the delivery crew immediately started the paper work and in 3 day we had the second unit deliverd, they removed the old oven and sat the new oven exactly where i requested, both crews were professional.

Your 3rd party provider was beyond terrible. We had a very hard time communicating with them because of their lack of english. They did not finish the instillation and we have had to have your Geek Squad come today and clean up the problems. I would only recommend your Geek Squad and tell anyone not to trust 3rd party contractors.

My GE free-standing oven was some how leaking gas. Instead of taking the risk to repair it I purchased a new GE oven. Tuula helped coordinate the removal of the old oven and the installation of the new oven. I was having my kitchen renovated and she stepped in to coordinate all the issues. The event could not have gone better.