Customer Ratings & Reviews

I had a home consultation about a month ago,received a proposal and never heard back from the rep. I left several emails and voice messages and nothing. After much searching a finally found a number to call for the in home consultation program and spoke with at least two people who both promised to have a manager call within 48 hours. I never received a call back. On my third try I finally spoke with a regional manager who said he would send out emails to all reps within the area to pick up where the first one left off. I spoke with the new rep and together we revised the proposal and I placed an order and was scheduled for installation. I am building a house and wiring has to be done before insulation and sheet rocking which is happening next week. I have had subsequent questions/clarification on my order and adjustments to installation and have tried calling the second rep at least five times with no return calls! After reading all the negative reviews this seems to be a common issue. Unbelievable! I know I will get a stock reply from Sammy to call with any issues which I have tried calling to no avail. One would think that Best Buy be reaching out to dissatisfied customers . Any company knows that any bad review is 10xs more impactful than a positive one.

Needed better communication. Told the installer would go over the ring system. That did not happen, had a different installer come out who did a better job. Still having some issues.

After waiting several days, agent failed to show up period!

Antonio was good when he came out and took the order. Also made sure the old old refrigerator was hauled away. However, the people that installed some of the products were NOT good. I've called Antonio and emailed several times with no response. Can't say I'm happy about that at all. There are issues that need a response.

I wanted to upgrade my home theater system and the home consultant gave me great advice, but it was after the purchase I never from him, plus had issues with setup.

Two young men came to my home on November 25th, 2022. They couldn't have been nicer. My refrigerator was huge and they did a great job of moving it in after having to remove my front door which is also very heavy. I was very pleased with both of them! They deserve a bonus and told they did a great job! Thank You!

I have a severe hearing loss and needed a supplemental sound system. So Adam Smith suggested a sound bar, which I ordered. Adam arranged for a Geek Squad tech to install the new sound bar which only took him a few minutes. The tech said that I would not need the new remote that came with the new sound bar and I could just put it away in a drawer. Later after reviewing the owners manual it was very clear that the new remote had several features that the tv remote did not have. I called Adam and he said most customers did not want to use 2 remotes. I would like to have had the opportunity to decide for myself if I wanted to use 1 or 2 remotes. I asked Adam to arrange to have a geek tech come back and explain the second remote, that has been over 2 weeks ago and I have heard nothing from Adam or anyone else from geek. This is not the level of service that I have had in the past and is very disiappointed .

Mr. Wilmot was good with the initial consult and he assured us that he would be there if we had any kind of issue. WRONG!! He never returned our numerous phone & text messages when we need to make an additional purchase of 2 bases for the new TVs. In fact we were unable to order online...the website was not working. I finally had to make my purchase through Amazon and got it cheaper. We are VERY disappointed in Mr Wilmot. We would NOT recommend his service. The only positive thing was our Geek Squad who were very nice and accommodating.

It was difficult to get responses to questions at times. Additionally I feel like there was a lack of attention to detail. For example, not including all my needs in the quote, not providing any follow-up material on the products, wrong sizing of speakers and lack of follow-up. I ended up spending about $8k for my receiver, additional speakers and amp elsewhere. I expected more from BESTBUY.

Jared was very nice but the ball got dropped. Things did not work to his advantage, it was probably just all a fluke but it's still not all resolved.

Donnie is a great salesman and will recommend products for you to purchase based on need. But this entire process between my advisor and Geek Squad was a nightmare- I would not be pursuing digital services any more through Magnolia or Geek Squad moving forward for the following reasons- For starters payment was taken but for weeks- the appointment was never scheduled. Donnie took my payment over the phone on 03/02/21. He confirmed over the phone and via text that the appointment was scheduled on 03/20/21. That never happened. A week later I get an email stating to schedule an appointment. I confirmed with Donnie over the phone that the appointment was scheduled. I disregard the email, until I get another one stating to schedule. So I call Geek Squad on the 13th to find out what exactly is going on- and they stated no appointment was scheduled- the next appointment would be mid April. On top of that they had no knowledge of the scope of work needed to be completed. I've read prior reviews on "Geeks squads home theater" which I've should of done previously- but Its ridiculous that the same thing happened to other people. For the amount of money i'm paying, I don't need technicians on the phone not understanding the scope of work needed to be completed. So I decided to pursue my home theater project with professional installers and I cancelled. Magnolia should work to make sure when they take payment and state to customers an appointment was made for you- and they can do the scope of work- the consumer can trust that process and schedule accordingly.

Got a fridge with Philip and he was amazing at the store, during installation and after installation as well. Unfortunately we ran into some issues during our installation but Philip quickly rescheduled us to a couple days after even though the second appointment was for the 16th. Great customer service all along

While looking at purchasing a specific home theater system, I was offered the in-home service. Everything went well with scheduling and the actual meeting. However, I contacted the advisor with additional questions. He indicated that he was glad I called and would get back with me by the end of the week because he was on vacation the following week. To date, and it has been over a month, I have not heard anything. I went about my purchase through other means but definitely not happy with the lack of follow up.

We are 66 years old and were setting up our new home with 3 new smart TV's. We are not gadget smart, we know nothing about techknowledgly, and more importantly we want nothing to do with it at all. We could have saved ourselves lots of money and time by going to Sam's club, but we knew it would have been a nightmare for us. Which is why we came to you. We explained all of this, said we wanted everything to come and be installed in one day. Said we needed serious help with all of this. Well, surprising to us it was a real nightmare anyway. After 3 visits from the Geek Squad we were able to meet Pablo. He turned our nightmare around. We now have 3 great Tv's, a phone # for Pablo, which I have used twice. We all know people doing jobs they should not be doing because they do not do them well. Pablo saw and heard our frustration, apologized for all of it, and then carefully took us by the hand to turn this experience around. Special Thanks Pablo, you are a great asset to your company. They are lucky to have you and we were lucky to get you. My final message is this... LISTEN TO YOUR CUSTOMER, WE WILL TELL YOU WHAT WE NEED. IF YOU CAN DELIVER, DO IT! IF YOU CAN'T, BE HONEST!

it is hard rating a sales guy that does a good job, but when I rate the product & the length of time to get an issue resolved, it is different. watching a new TV with a thick black line down the middle and taking almost two weeks to have a replacement seems unreasonable. Best Buy needs to have a process in place for situations like this to be resolved much faster. Also, I was expected LG to have better quality than this. the question below "would you recommend this service to a friend?" is two sided. Yes, I would recommend Brandon, but I am questioning recommending the quality of service for issues outside of my control. (i.e., a flawed TV quality is not Brandon's fault) So again, I would recommend Brandon, but not the annual Geek membership at this point.

The time window was set between 7am and 1pm, no call no messages, I called Bestbuy at 12;45 to find out what’s going on. After multiple calls & messages, the guy finally came at around 3pm & to top it off alone to install a 65” frame tv! He brings it in & suggests rescheduling. I said NO, he should have brought help or call some in; then I offered my assistance to finally get it on the wall. On a positive note, he did a good job installing it, showed very basics, I would have expected more & better service.

David Ontiveros was very helpful in his assessment of the HomePro work and equipment that was to be completed on a future date. This was important so that we did not buy sound equipment for our 2 new TV's that we already had on order from HomePro. He was very knowledgeable and honest in his assessment.

Job was not completed and the guys was being rushed by best buy which caused property damage to my home and to this date Work still not completed.

One star is for the scheduling system. I would rate the installers at a 5. It took 5 months from purchase to install involving numerous ( at least 10) appointment settings and cancellations by the automated system, 2 no shows, at least 7 calls to the scheduling phone bank ( pointless) and 4 in-person visits to the store, including an unsatisfactory visit with the manager. I would like to be able to recommend Best Buy b/c of the prices and the very competent, creative installers, but since you have to go through the scheduling system for a speaker system install, I would not recommend them.

Excellent service. Serviceman arrived at scheduled time. He was very courteous. Answered all my questions and reassured me both items he would be installing were going to be a great fit. The end result being the refrigerator and the microwave both fit beautifully. I am so pleased. Thank you Best Buy.