Customer Ratings & Reviews

The installers were in a big hurry -- saying that they had 23 installations to do that day. After they left, I realized that they had failed to hook up the hose for the steam dryer or to even mention it. I had paid for the steam installation kit and for installation, but they left in a hurry without taking care of it.

This service is awful. I scheduled a home consultation on two separate occasions and both times the tech never showed up because "the appointment didn't take in the system." The first time I called and scheduled the appointment and when the tech never showed up I called and was told that the appointment was never actually booked. So I went online to schedule another appointment two days later, I have the appointment confirmation screen in front of me and once again the tech doesn't show up. I call to see where they are and I'm told that no appointment was booked. Two separate days I planned my schedule around having a tech at my house and two times nobody showed up. Don't bother using this "service"

In short, the advisor walked out after a misinterpretation of my reasonable concerns as a customer. I had an in home advisor come by to give insight on options for a home theater system as a gift. Everything was going well until I voiced my simple concern of being able to return a previously purchased system to a competing store and buying the recommended speaker products from my local BestBuy all before Christmas (my preferred choice). I said this twice... His response goes something along the lines of "Given the short time period (about a week and a half) I don't know". I also asked the advisor if we could have everything purchased and set up by Christmas to which he replied "No" citing high appointment volumes. In the event that I would be able to purchase the products before Christmas, I suggested that I personally set up the basics of the sound system and have an installation team set up in ceiling speakers when I was ready. His tone immediately changed as he said "I am a salesman... sorry if they misled you at the store but this isn't what I do. I sell products and I don't know what I'm doing here if you are buying from a competing store so with that I'll see myself out" and proceeded to walk out without another word. Ontop of not giving me a chance to reword my simple concern, the advisor did not bother to advocate for his own company in any way. He did not check product availability, he did not share the benefits of buying through BestBuy (price match garuntee before and after purchase, return policy, installation services, local delivery etc.) The advisor's condescending and statement disrespectful walkout, along with his complete disregard for my concerns as a customer and failure to ensure me that BestBuy is the best retailer to fullfil my needs pushed me to purchase from a competing store.

We needed to buy a new refrigerator and I had Keith Taylor come by my house for a measurement. It was measured on3-23-22. After measuring I was given options and selected a 27 cu ft French door Kitchen aid. It was delivered on 3-30-22. That is where all the problems began. Timothy and his crew stated that they couldn't put it in because the water hook up line was longer that 6ft. I was told to have it fixed and than it would be installed I had my plumber come out and make the necessary changes and Tim came back 4-1-22 to install. They removed my old refrigerator, brought in my new one and more problems. The new Kitchen Aid was so tight putting it in , that when I was told by Tim that it wasn't measured correctly I was not a happy camper. My wife and myself love the Kitchen Aid but are highly disappointed with the measuring, installation and support we got on this product. Was the main goal to sell me a more expensive refrigerator?

Not too helpful but got the job done. Didn’t really offer any product suggestions. I was on my own

My son and I went to our local Best Buy. We asked a salesman for help and he very kindly immediately introduced us to Kyle as the best person to help us. I loved that as it showed teamwork and respect. Kyle was immediately available to us and extremely professional. I was impressed.

I was given a date and it was changed after receiving from the Consultant. After I was given the date by the consultant at my home I requested a vacation day off. Later that day the date was changed and I could not change my vacation day, so I have burned 2 vacation days at $38 dollars an hour 8 hours = $308. Not good customer service especially since vacation time around the holidays are premium time. Not good customer service.....

My experience with Best Buy was one I would not like to repeat. The initial consultation missed a few key elements to my needs which resulted in 4 botched attempts to get to the finish line. All of the technicians were very helpful and in the end Best Buy did everything they could to make it right. Communication needs to be improved between all parties.

Cannon provided a 100% excellent service for our home theater. Scheduling the appointment with him was easy and there were no delays in getting the appointment, He was very nice, very knowledgeable, and got us up and running in no time. I would highly recommend using this service.

Nervous about making a poor decision, not asking the right questions, or measuring incorrectly we used Best Buy's Home Advisor program to guide us in choosing a new microwave/oven combination. During the scheduled appointment Justin (our Home Advisor) informed us that the Kitchen Aid unit we had selected would work just fine. We already knew that cupboards would have to be trimmed. Unfortunately, Justin failed to tell us that the new oven/microwave combination also required more amps than we currently had. That news was delivered along with our new appliance. We were stunned. So much for Justin and the Home Advisor program. We could have selected a different microwave and oven had we been informed. It would have saved us much aggravation and an unexpected electrical bill of $1, 980.00! I called Justin that delivery day, but through a text he informed me that he was out for two days with no computer access. To this date, I have never received a follow-up call from him. I spoke to two managers at the Eden Prairie store who still, to my knowledge, have not followed through on a return call or a small refund due to the new sale price of the unit. It's impossible to get through to the store. Customers must go through a national call center. After explaining my concerns to people in South Carolina I just gave up.

4 stars for installation, which met the specs but wasn't exactly what I wanted and was only briefly explained. 0 stars for follow up - no effective response to emails and voicemails requesting explanation. Apologies at first and then nothing. The equipment could be used, I supposed, if I knew how. I'm a retired home user. Average of 4 and 0 stars is 2 stars. I previously had a good experience with Geek Squad. Not so much this time.

We are replacing our receiver and surround sound system. Jon helped us choose a Marantz receiver which we will soon be having installed and will be coming into the store to listen to systems for surround sound. He is very knowledgeable and professional. Would highly recommend!

I bought cameras for the outside . Tech came and told me what to buy. I paid for installation. When the techs came to put in the cameras, I was told 2 of the cameras I bought would not angle and shouldn’t be used. I upgraded to the better cameras only to find out all they needed was a bracket that I was never told about. They put up the better camera. The one tech said to the other tech did you check the battery? He said oh yes, it is at 100% . When they left I found the battery was at 18% . I repeatedly called my store only to get the National line who didn’t help me at all. All they told my was to take down the camera and return it to the store after paying for installation! In addition, I was told to drive to the store if I wanted my own store which is 1/2 hour away. When I finally got help , they refused to come back to get the battery out to charge it. Their answer was climb up on a ladder and get it out yourself. I am a senior unable to do this. There answer was well what are you going to do in 6 months when it needs to be charged. They refused to come back and what’s more cancelled the other 2 cameras that they need to come back and install! I am certainly not happy with the geek squad at this point!

Christian Olive and his partner a wonderful lady were the best installers we have ever had. Not only did they carefully set up and connect the TV to our antenna and internet for us. They set up our other devices to work as well. Can't say enough good about these installers.

Poor experience at your Bradenton store! Around 1/15/2021 my wife and I went to your store to purchase a deep fryer. When we arrived I spoke with the sales clerk and informed him why we were there and he told us that the item was in the appliances. After 10 minutes looking we were having no luck and no representative was around, there was a salesperson towards the back behind a partition. As we approached he took out his phone and gave us a look like we were disturbing him ,after about a minute he asked what we wanted, that was after another couple showed up and was off to the side. We were standing on the feet painted on the floor. I asked if he or someone else handled appliances and was told there was 2 reps there , I stated that no one was there. He then asked if I logged in and I told him I spoke with the representative at the entrance bot nothing was said about logging in for service. With that he said he would try and get me help so we went back to appliances and waited, after about 20-25 minutes and no help we finally walked out, went to Walmart and purchased our deep fryer. I have worked in customer service for 50 Years and would have been appalled if I or one of my associates had treated or spoken to a customer this way. I truly felt like I was a tremendous irritation, so sorry if we interfered with his personal business.

We asked for an in home consultation for surround sound. When the consultant called, he said that he no longer services our area. He asked a few vague questions and emailed us a quote for almost $5000.

Norma in the Los Feliz store was amazing. She helped me with choosing all new kitchen appliances, as well as a new 65” Sony TV. She was super knowledgeable and hugely helpful in selecting the right products for my criteria and needs. Her customer service was top notch.

We needed help with installing a couple of TVs and connecting our home audio system. So far Geek Squad has been solidly mediocre.

I was kind of upset because first they said this visit was free but I was charged over $300 for the techs to come drop off my appliance and install it. I found the visit useless. The delivery men manage to put in the refrigerator through the door the tech. said it wouldn't fit. Then to top it off the Tech. who was going to install my equipment didn't come till 3 days after my refrigerator was delivered. Makes no sense.

Eu-John is an excellent income consultant who addressed our need and concern and generate a proposal in a very timely fashion. It is a great pleasure to work with him. Not to mention that the in-home consultation is free. Most appliance companies charge a fee for this.