Customer Ratings & Reviews

I measured the location for a new microwave oven combo and didn’t find any units that would fit my space. I finally decided to have a consultant come to my house to measure and found out that I could get a new unit installed even though measurements didn’t quite match options. The consultant knew how to get the custom order for me.

They were very helpful. Took pride in their work and were super clean. At the end of the install, they took the time to teach me how to work everything and made sure I was comfortable with my new equipment. Highly Recommend!

Matt made the experience of purchasing a OLED smart tv as well as a sound system and then arranging for the installation and programing a "slam dunk". With streaming, and connectivity details I was really concerned about doing it and all of the stress was removed when Matt arranged everything. Five stars for Matt and the Best Buy team

Terry and the instillation team did a great job helping me w/ WiFi, audio, and home automation. Terry educated me about the technology, options, and pros/cons in simple to understand terms. The install team did a great job getting things set up and ensuring everything worked correctly. I am enjoying my new “toys” and appreciated Terry and the teams help!

The technicians were knowledgeable worked diligently to install and connect all systems including sound throughout the house, outdoor sound system, Sonos systems, TV, DVD, WIFI network, game system, and universal remote. They kept the workspace clean and organized, wore shoe covers and masks throughout the installation process. Professional installation by competent technicians.

I wanted to remodel my basement and upgrade a home theater. An in home consultation and site survey helped plan out what services would be needed, and even suggested some ideas I had not considered. Since my basement theater was undergoing heavy duty renovation, getting the consultant and remodeling crew together at least once helped plan how the install would proceed. These steps gave me a fairly good idea of what to expect, and what I might be able to do ahead of time, all as part of a process making things straightforward

Contacting Charles was the best decision for my tv, and speakers installation. Charles knowledge of all the latest technology and products enabled him to find the perfect fit for my situation. The install crew Jesse & Mike also did an exceptional job. No regrets here, only gratitude!

Isaac was "amazing". Helpful and communicative with many options to consider. In the end, we received a tremendous system within our price guidelines., and we have options to expend if we deem so. In short, he took the time, did the teaching, showed us options, and closed the deal. Nuf said!

While in the store asking questions, I was told that an in home consult was free! I had no idea you offered this service! I scheduled immediately. I made a list of talking points. The consultant & I went thru all my old setups with everything! I mean everything! Gave me good, better & best choices! I'm armed to move forward this year! I've told my brother & my next door neighbor! They didn't know this was a free service either! Great service!!

Bill Guzules has sold us our electric stove, refrigerator and dish washer over the past year. He knew each feature of each brand and explained them as if he worked for that company. He is so easy to work with and no pressure. Bill is the best consultant I have ever worked with. He is the spirit of Best Buy and you should be proud of him.

Brian Goodwill has been extremely helpful during the quite elaborate process of creating a home movie theater from scratch. He has impressive knowledge and expertise, and has been personable and patient in answering my many questions. He provided much useful information and advice both from his home consultation in the Best Buy store. I highly recommend him as a consultant.

Excellent and great communication as Joshua try his best to sharing and explaining best and also he always please and his clients always priority as great services and u have worry free with Best Buy consultants as well as Joshua himself. Thank you and I will use it again if I need in futures.

I needed all of my tv's and sound upgraded but just did not know where to start... Brian worked within my budget and needs and gave me exactly what I wanted... this is a first!!! I am used to people trying to wow me with their knowledge and not listen to me... he just got the job done!! Didn't try to confuse me and found solutions to my sound issues and made this very east.. I will work with him again.. and believe me I have put this off for several years because I just did not know the questions to ask.

We needed to get wifi extended to our little mother-in-law unit, and put in ring cameras w/ security system. I had great experience w/ Ismael as my consultant, and then the gentlemen that came to do the installation (Matthew and Stan). Really happy with their knowledge and abilities.

Jared spent the time to answer all our questions and suggested products and features that would fit our vision of our new kitchen. There was absolutely no pressure to select a given product. When he left, we were confident that we would have a great kitchen. Now that it has been installed, it is all we had hoped. Thanks, Jared!

After our 19+ years old appliances started to break, it was time to replace them. During our in-home consultation, our adviser took the time to listen to our needs, took measurements and asked about budget, We selected our appliances in store based on our advisers recommendations. Feel he was very knowledgeable in all products. The whole process from selecting, purchasing, delivery and installation was great. I would highly recommend working with an in-home consultant. Our next purchase is going to be a TV.

The space where the new refrigerator was to be installed had no margin for error.. Jake did a fantastic job. According to my measurements his measurements would not fit, but it did. Great job and Jake was awesome to work with. Love my new appliance. Thankyou Best Buy for your great customer Service. I have shared my experience with all my friends. Can’t Thankyou enough.

I needed to replace my dishwasher and wall oven and needed to be sure the new ones would fit. Joe came to my home and verified that they would work for me. He saw me through the ordering, scheduling and installation process. He always answered my phone calls and answered every question. Thank you Joe!

Bryan Roy was the best. He took care of our kitchen renovation project from helping with selections, contacting me when they went on sale, and lining up home delivery. He got back with us quickly and we felt like a valued customer. Thank you,Bryan.

The service provided was excellent from beginning to end. From the time the appointment was set up to the time the team left out home. I was kept abreast of the arrival time and the team was quite professional and explained the entire operating system to us to our satisfaction.