Customer Ratings & Reviews

Ross's consultation did not help at all. As per him, the TV could be installed without any issues. However, when the geek squad team arrived, they freaked out saying that the tile is too thick and they need a different kind of mount and a recessed power extension. The installation team mentioned that Ross is not aware of the install and is not the best person to consult. I had to re-schedule the install and finally it was discovered that the wall was not tile but plywood. It took 2 months for the TV to get installed finally and its still not snug on the wall

I do need help with a future project BUT there have been major issues with the current project that is STILL unresolved.

One of the worst experiences ever. Best Buys has lost yet another customer because you charge, charge and charge and do not give service. Had Charles out here 3 times and he left me high and dry. Claimed he missed 1st appointment car broke down. Had to wait for another appointment. Came and said I needed a new switcher which I waited for another 5 days before he got back to me. Just terrible and unresponsive. 1 month later we finally get it all set up and he leaves and whatever he did screwed up my Harmony remote so now the system takes forever via a back door to boot up. Called and texted Charles 3 times no response. Would love a refund of both my Total Tech money and my come out and see what the problem is. Total total waste of time with Geek Squad

I needed help finding a computer for my mom. Nicholas asked all the right questions and i was able to purchase the perfect computer for my mom. I will be contacting Nicholas to purchase a computer and monitor for my home. I am also referring my friends.

We needed help with several items as. Home theater system, tvs, washer/dryer and fridge. And I honestly can’t believe that I found 1 person to help me with every single thing. Thank you for your great customer service skills and knowledge of products Sarah!

So far, very dissatisfied with experience having Sonos system installed from Best Buy. Geek squad installers we’re reasonably good however I don’t feel they were 100% able to answer all questions. Initially enjoyed system for a day then Alexa control became very erratic and incredibly frustrating to get consistent correct operation. After some use realized system was not capable of what was discussed during planning. I texted the contact that planned the system and the one that is supposed to help with problems 4 days ago. Haven’t heard anything from that or a voice mail. Made appointment thru Geek squad to come help, takes over a week. So at this point I have a couple thousand dollars in a system that doesn’t work as should and no help from Best Buy. I would try to be more patient but the non- response from the person who said call with questions or problems is infuriating.

The design installer should have known. These ceiling speakers would not fit into a wall. He knew they were going into the wall. We went over this. They are too big for the wall. he ordered them for us AFTER consultation We had to go through the trouble of returning them. NOT GOOD.

EXCELLENT and knowledgeable service. I highly recommend Geek Squad and especially Jesse Orantek, Jesse installed several TVs and sound bars and moved TVs. He made sure everything was working well and I understood how to operate the devices.

I am still unable to adjustable the Sound Bar for more base after it was set up again. I am still trying to get someone to call me and walk me through how to adjust the sound bar for more bass. I do not think a visit is necessary—please have some one other that the chap that visited twice and installed the Sound Bar.

Honestly the team member was very helpful led me to a quick and wise decision on a washer and dryer and I’m enjoying the product in the early stage. Seemed very helpful and knowledgeable and definitely seems like a go getter which I appreciate

I could give a zero, but not possible. I had hired them for mounting my Bose Lifestyle 650 system! I tech came and inspected the entire area and told me all is well and can schedule the date. I asked him multiple times after reading online reviews about Best Buy squad's inabilities to take care of mounting Bose systems, in-wall wiring, and electric code-issues. I was reassured that all is well and no need to worry and they will take care of everything. After a couple of rescheduled, I get tow guys who come, one of whom is a 'starter' and I had better knowledge than him about electrical stuff. Asked the other guy and they told me it can't be done as it is not in the code and not what they promised. Alas! they go back without doing anything! After, I was on the phone with the worst customer service, I even called the first guy who came and inspected the house multiple times to cancel the order to get the refund. Worset service ever, may be good only for people born in 1930-1040's who need help setting up their internet and finetune Tv channels....go hire a PRO, spend some extra money but do not go for Best buy Geek squad if you need something special done.

not very happy and satisfied with the service provided. i was cancelled twice for the installation,got appliances installed at third time. it wasted a lot of time, energy and efforts. we have to shift and delay our moving date too simce the appliances were not timely installed.

When i first asked for a home consultation, great customer service, same when i got sent the quote. But come time to go order my stuff. Things changed im talking 180°, first got hit 2ith nothing that in my quote is in stock, was i offered anything comfortable to what i wanted, No, I wonder if this department works on commision because everything i was offered was almost double the price. At one point i was asked about the experice i had with your location i did my review, got a call from a supervisor. You would think that the store manager would have more interst in customer satisfaction but i was wrong. After speaking to your supervisor i was sent a bs quote that had nothing close to wat i wanted, i reached out to another location showedthem the quote and they even agreed that nothing in that 1uote made since thatbwhy would someone recomend this, but i undertsand why they did it to shut people up and to cover their a s s, thsi way if they were questioned they can say that this is what the customers asked for.

Very good support, but the cable in the wall is too long and needs to be cut/shortened, b/c the video is a quickly ahead of the sound. It gets worse with time. We need to change the channel and come back but in short order the delay is evident again. Can they come back and shorten the wire within the wall?

He had some decent suggestions but I did not get as much as I expected out of the experience.

Airad was a great help in assisting me with the proper equipment required for the job. Not only he was very knowledgeable about what I needed but also very helpful to balance budged vs quality! Great job and thank you for being there.

I had order a Samsung refrigerator before it was delivered I want to make sure it will fit into my space, I had this EXPERT came to my house did the measurement, What a joke, When refrigerator delivered and installed , One side door can only open 45 degree, Lots of space I barely can use it, If Best Buy want to sell the product I do not think this is a proper way to do it.

Chris L. was great to work with. Knowledgeable, personable, and very responsive to questions and concerns via phone after we had ordered the refrigerator. I highlyy recommend him to anyone purchasing a major appliance at Best Buy!

Three attempts to install this unit. First time projector was faulty Second time technician did not arrive on time and then never reported back to store and it took me two days to reschedule Third time it was installed however technician was on phone with someone to get setup instructions . And they never had all the tools. Luckily I was able to find some tools in my kit.

We know literally nothing about televisions and sound bars. But with the advise an installation we received, including the in-home review to assess what sizes we could handle, the process was simple and worked out amazingly well!