Customer Ratings & Reviews

My husband and I need help with a new TV and reached out to Jason. Love working with him!! Jason is knowledgeable and patient taking the time to explain the differences between models. Thank you again Jason for all your help

My microwave delivery and installation was fine. The refrigerator was a nightmare and continues to be. The first appointment with Best Buy's third party service company ended in "No Show," and others were re-scheduled without my knowledge or consent. Another Best Buy "no show" for the delivery of a new refrigerator, resulted in my paying someone to complete the install of the original one. It wasn't difficult at all and only took half an hour. All this despite a letter left at my home, inviting me to contact the installer or his manager with any questions I may have. None of my texts, phone calls or emails were answered..... until finally, I had a response promising to follow through, though no one ever did. I have canceled the remainder of my order (dishwasher) and getting the refund was also not without encountering severe incompetence. I used to think that the lack of commission Best Buy's employees receive was a good thing. The fact is - it is not, as they have no reason to follow through.

It has been less than poor. The product is nice but I have had four appointments for installation an none of the crew that came to my home has knowledge of the way the washer and dryer needs to be stacked. You gave an appointment and then cancelled it 12 hrs later without any remedy just for me to wait....again and again. 4 whole days going back and forth. I WILL NOT RECOMMED EVER BUYING APPLIANCES WITH BB IF YOU NEED INSTALLATION.

We recently moved and needed help with selecting the right TVs, wall mounts, and sound bars for our new house. Carl was extremely knowledgeable and helpful, and stayed behind even as the store was closing to help us.

We needed appliance package and Aaron was Able to put together a fantastic LG appliance Package plus we received e-gift cards because Of a promotion! Win - Win! He was professional, courteous, and got the Job done!

I had possibly the worst customer experience with the Best Buy Menomonee Falls including the manager herself on that day when attempting to get what i paid for after this group already messed up my order and schedule. As a paying customer for the wrong product the Best buy staff ordered one would expect staff to help not only correct the problem but treat me with respect and consideration. This was not the case by 3 Best Buy staff members the day i was there including the gal who is the manager. I will not go back there ever again and will continue to share my feedback and experience with others

The expert turned out not to be an expert. Based on his measurements a separate wall oven and separate microwave were ordered. When the contractor arrived and made his measurements it was clear that my cabinetry would have to be heavily modified in ways not acceptable and way beyond what the expert had led me to believe. So in other words we are back to square one.

Ben Abert did an excellent job helping me find the right TV. He is highly professional, answered all my questions, and most importantly, was an excellent listener. We are enjoying our new TV. Highly recommend.

The consultation did not happen. It was decided that it wasn't needed

We needed help completing an audio system in our new home. We got just what we needed at a reasonable price. The whole experience with all of the Best Buy employees was wonderful. We are now loyal customers.

Initial consultation was great but then a lack of responsiveness and non chalant attitude has really degraded the experience. I have repeatedly, repeatedly asked about a solution to my existing camera system and numerous emails went unanswered. Then I did receive a response saying someone would reach out who never did. If you can’t solve the issue fine, but just say so

This was the worst customer service experience I have ever had with a retailer. After purchasing a new 75" TV and a rear channel speaker, my sales rep had to cancel 2 installation appointments. Then he called me back on a Monday and said he could most likely work me in for an installation on Tuesday and that I would be called by him or the installer that day. Not only did he never call me back but he refused to returns my calls or e-mails for the next week. I spent a couple of hours on the phone with your 1-800 customer service team to try and get support and they were nice but powerless to do anything. Customer service informed me I had a new appoint but nobody told and and I was not in town on that day. I even went into the local store to talk to a manager because the Customer service rep recommended it and the store manager took down my name and number but never call back either. I will go out of my way to avoid buying from Best Buy for as long as i live.

Brady did an excellent job. I was in a building phase and had to put him on hold several times. He stayed in touch with me and provided input when it was needed. I felt he was honest and gave me good advice.

He was ok. Not sure if he did an outstanding job but he was ok. Would not want to use him again.

Thomas was very kind and patient with us when we had so many questions for him. He is very knowledgeable of the products that we were interested in. All around great guy and would recommend and use him again

I just spent $9,000 at Bestbuy for a double wall oven and refrigerator. When the guys delivered the refrigerator, they were supposed to hook the water line up. They did not, and I paid for it. I called and complained so a second set of guys were sent to my house to connect the water line to the refrigerator. Again they said they could not. All 4 guys couldn't speak English very well, but the last guys I could understand enough as to why they couldn't. They can't because I have a plastic line and they only use the braided metal line. No one explained to me at the store about this connection. If I can't get this issue taken care of I will never buy from Bestbuy again. I think after spending almost $10,000 that's the least could do!

Our location is difficult from a technical standpoint and Carl was patient and persistent at getting answers for us...We are delighted with our new Fisher Paykel wall oven and it arrived as scheduled

Brandon did a great job in reviewing our home for the best choice of OLED TV. We had existing surround sound speakers and he recommended using our speakers with a new receiver in lieu of a soundbar.

Christian was supposed to do an in-home consultation regarding replacing six air conditioners. Instead he called me and asked for photos. He said he didn’t know what type of air conditioners I needed and that he would confer with colleagues. He later called and told me that he could sell me the units but Best Buy would not install them. Even so, it would have been helpful to have the in-home consultation to get advice about what BTU and types of ACs I needed. Instead the appointment was cancelled by him.

Our consultant came out and was great through the purchase and initial install process. We had a problem with our Nest doorbell installation and he went silent and was hard to get a hold of. They finally sent a second installer who was unable to fix the problem and said he needed to come back when he had more time. After three weeks of putting us off, he finally scheduled a day on a Friday, didn't show, and then had his office call on Monday to cancel and tell us the job couldn't be done. We have yet to hear from the home advisor. Terrible customer service.