Customer Ratings & Reviews

Needed your help with a new receiver, and a bulb replacement in our projector. Terry was really nice, loved my football team which is great but this process has taken too long. If you call a perceived expert that can’t get this done who else do you call?

ALTHOUGH THE INITIAL ASSESSMENT OF MY NEEDS WAS RELATIVELY GOOD, HE FAILED TO INCLUDE NEEDED ITEMS ON MY ORDER WHICH DELAYED THE FULL USE OF MY TV. HDMI CABLE WAS NOT INCLUDED ON MY ORDER WHICH REQUIRED A TRIP TO THE STORE TO BUY IT. ALSO FAILED TO ORDER WIRE COVERS ALTHOUGH WE TALKED EXTENSIVELY TALKED ABOUT THE VARIOUS OPTIONS THAT WERE AVAILABLE.

Had a meeting discussed getting a certain ring installed gave a deposit but it when the service came to install it was not what I was wanting. Spoke to Martin who said he would look into other ring doorbells with the outside of my door and I have not heard from him since. sent several emails also texts. Don't have any idea what's going on but I'm getting all these emails from the company thanking me for buying but I didn't have anything in store so why are they sending me things. Perhaps I should call my bank and handle it that way because right now I feel totally ignored.

I always love working with Lorenzo. He is efficient, knowledgeable, and gets back to you right away. We have bought several projects with his recommendation, and are very happy with all of them.

I'm so glad that I met Carl H. He was very expert and knowledgeable salesman and what he does. We don't easily find people like him nowadays. I hope that I will run into him again next time.

Initially did a good job. Did the upfront measurements. As it relates to delivery and installation, subpar. My refrigerator was delivered by 3rd party but was not installed. It’s literally sitting in my garage. I called and texted Austin…he has yet to respond.

We were fitting out a whole new kitchen and Mike was amazing, great knowledge and service. We had a bit of trouble with delivery and Mike went the extra mile to get things delivered for us.

Terrible. I purchased a TV, mount, soundbar, and Roku. None of the add ons were compatible with the TV creating multiple follow ups to complete the installation. The consultant was generally unresponsive to follow ups, and confirming time of the appointment when there was a delay in the tv shipping. During the installation instead of taking responsibility for the issues he blamed the install crew and said “if they can’t do it I’ll get a team that can”. The installation crew was great but I will never use Best Buy consultations or installations again due to the extremely poor consultation service.

1st advisor was no-show. 2nd advisor showed up, very knowledgeable & proposal arrived promptly by email. She encouraged direct calls for questions-even listed her cell in proposal. Called her 3times, NO return calls. Went to local Best Buy and they assured me they would have her call me back, NO return call. Called the 877 In-home consultation # in the proposal, they assured me field rep would call, NO return call. Call 877 next day to get email address for cust svc, they didn't know it. Went online & found email address. Sent summary to customercare@bestbuy.com (4days ago), NO response! This is now day28! How does something like this fail at the advisor level, at the Best Buy store level, at the 877 In-home consultation level, AND at the customercare@bestbuy.com level? If I could give zero stars, I would.

Didn’t end Up using the appointment because the time was too far out

I purchased a new stove and range hood. There was a install appointment set. The morning of the install I received a call on the order was backordered. Trying to find out why bestbuy said the order was canceled. Then the stove arrived a half hour later but no range top. I had to go find out what happened. They said it was canceled by mistake. So I had to go to the store to get a new receipt. Then I noticed that the disposal for the range top was still on the receipt that I wanted removed. So I had to make a second trip to get the credit. Then I received my rebates for the 10% and was shorted $35.00 So I has to go back to bestbuy to find out why. Because The whole purchase wasn't put on the credit card properly. These trips were painful because I had rotator cuff surgery. Then the range top came in finally and it was damaged so the installers sent a picture and they said they would

Did Not finish Job After Best Buy left my house I still had a problem.

Beltchin has helped us with several tech projects and he’s the only reason we go back to Best Buy for all our purchases. He is extremely knowledgeable and always available and helpful.

Best Buy was obviously short staffed and my wife & I were waiting to place an order. Mike came out of nowhere and even though he was off the clock at the moment, he was able to help us.

Working with Jamar has been the most frustrating experience ever. I’ve basically had to beg him to take my money to install a bunch of stuff. No return calls or texts. I have to hunt him down. Then when he was supposed to come to install everything, someone else was sent who was not properly briefed on the setup. (Installer was awesome, he should get a promotion) Now I’m waiting for a response to get the outdoor speakers exchanged and yet again, Jamar is refusing to respond to me. I’m completely flabbergasted by the lack of professionalism. I’m honestly not even sure at this point if I will ever get my equipment completely installed at this point. If Jamar is assigned to your project, don’t expect returned calls, you’ll have to beg for your quote, and then project still won’t be finished 2.5 months after initial conversation.

I wanted to have some Ring security cameras installed outside my house so I scheduled an in-home consultation. The person who came had NO IDEA what he was talking about. I did some research beforehand so I would have some knowledge on the products I was looking for. My house is brick so I asked him about having the doorbell camera installed in the wall and he told me that there was no way it could be installed in the wall. The product description clearly says that it has versatile installation options, INCLUDING WALL. That was just one example of ALL the incorrect information I was given. He seemed very uninterested in helping me with product suggestions based on what I told him that I was looking for. I feel like my time was wasted. Needless to say, I won't be using Best Buy's installation services.

Overall terrible experience. Team arrived and left (job finished) in less than 25 minutes. TV was hung off level, and a power trip was left bent out of the wall socket, damaging the prongs. I paid for install of Eero devices, those were completely ignored during the install stage. I raised the ticket and install issues multiple times with the attendant and his manager, no call back. I paid for a tech membership and literally don’t know why I bothered. The install was faulty, the customer support was horrible.

We needed help with new TV, The Frame by Samsung, and Refrigerator, upright freezer and security cameras etc. Zach and the Geek Squad made it so EZ & seemless from start to finish.

When speaking with consultants, I was promised service on the dates scheduled. I recently bought a dishwasher, washing machine and dryer as well as a new TV. The installation of the appliances occurred on the day scheduled, although the dryer installation was not done properly and there was no heat to the clothes. Neither installer spoke English and only gave a thumbs up when completed. When attempting to reschedule another return to fix this mistake, Best Buy cancelled the next 3 scheduled times on the day of the appointment. In addition, the TV installation was also cancelled on the scheduled day. The consultants on the phone appear to care and want to help but are helpless and useless when Best Buy continues to cancel appointments at the very last minute. There is no regard for the costumer.

They were very helpful with different TV options and really took the time to figure out what my needs were. They gave me options around my budget with pros and cons for each model.