Customer Ratings & Reviews

I have been working with Justin for the past few months and he has been great. Very helpful with product selection and resolution of problems with the TV and soundbar I received.

Sean was a true professional. His recommendations were just right. Unfortunately, my experience with Best Buy after that was horrid! I would never buy an appliance from BB again.

Scheduled consultation for new speakers for our new home entertainment system. David was late for the appointment, and searched online for speakers when he got there, he didn't show me any, ask for my requirements on any or look at my existing speakers. He just recommended speakers that were on special and said he'd meet me in the store to listen to them and he'd be my personal shopper. I never heard from him again! He won't answer my communications on the Best Buy website and the speakers went off their special price a week later. Horrible service with horrible rep, don't waste your time. I've learned more on my own by researching speakers and listening to them myself. I will NEVER use the Best Buy home consultation program again and do not recommend that you do either!

I requested an in home consultation and the appoint had been set up for weeks with multiple email confirmations. The tech was suppose to arrive today between 11:00-1:00, I took time off work to meet her and I sat waiting at my home from 10:50 to 1:25. She was a no show, I never received any phone call alerting me there was a delay or any explanation. I called her and left message, I called Best Buy Consultation line twice and talked to two different reps, neither one of them could offer any type of explanation why she didn't show up, I was basically told to schedule another appointment. This is the most unprofessional encounter I have ever had, It cost me four hours of missed work, wasted my time and thoroughly ticked me off, without so much as even an apology or an explanation. I would not recommend this service to my worse enemy, obviously Best Buy does not screen their techs very closely or they would not employ an unprofessional derelict like this.

Helped scope and design the project end to end and followed up to make sure i got everything we needed and if there was anything else. Helped me find the right products! Great!

Prices were considerably higher than a regular contractor to install speakers into my new home. When I asked for a cheaper system - I got a really cheap one that I could do myself for considerably more. I think its best to stick with a local provider than Best Buy.

I had a great experience when Adolpho came to my house. The install was ok too except I had an issue with the trim kit for my microwave, which I thought would be a minor fix. I was suppose to get a call to order the correct one but nothing. So I call and they ordered the wrong size 3 times. Finally Adolpho text me to let me know the company no longer carries it. They had someone come to remeasure again and someone was suppose to reach out and once again nothing. So everyday there is a huge hole in-between my cabinets where my microwave with trim kit use to sit. It has been 4 weeks and still no resolution and Adolpho does not return calls and getting a hold of a manager is slim chance. I have ordered products from best buy for 30 years and this is my worst experience! Buyer beware when using the in home consultation.

Was looking for an estimate for a living room and media room install with my own equipment. Couldn't get the final estimate unless I put down 20% to cover their time for coming out. Ended up going with another company who was able to give me an estimate up front on what i should expect. All this after i originally purchased all of the equipment from best buy to begin with. Do better for your customers who have already given you their hard earned money. No good!!!

The in home consultation was excellent, but I made several attempts to make an in store meet with the consultant for me to make my purchase and even though he took notes he did't remember our original meeting and although we did have some email messages up and back, he was never available to meet with me

A BestBuy consultant, Hesham Fathy, visited my house for an in-home consultation (TV installation, home theater set up, house speakers connectivity, wi-fi) in December 2021. He told me he would get me a quote the following week. I texted Hesham several times over the next couple of weeks with no response, then called the store who said their consultant was MIA and they would get back to me the next day. Weeks later after still no responses, I called back only to be transferred several times within BestBuy departments, then hung up on. I did this twice (same result). No confidence that BestBuy would be responsive if I actually went through with using them and there was a problem or follow-up needed. Stay away from this service or consider yourself warned!!!

While the installer was very knowledgeable, BestBuy should have done a better job in scheduling the time. Installers did not complete the job and no follow-ups were scheduled in-spite of repeated requests. Extremely disappointed with the lack of intent. Expected better from BestBuy.

Jose was fantastic and super helpful. Very patient with me and answered all my question. He went above and beyond to make sure I was all set with a number of complex asks.

Bill Guzules was great in helping us make a decision for our purchase. He is one that seems to be able to listen and relate to the buyer a solution for their needs.

Joseph was professional, pleasant, courteous, and knowledgeable. I made purchases for installation based on the consult. I have been enjoying my products immensely.

I've been an Elite Geek Squad aka Total Tech member, paid $199 fee since July 2018. This year, without knowledge of the program changes, the value and services have, 1. Do not respond after many attempts, email, phone calls, messaging to Total Tech advisor for setup video doorbell n 2 cameras, have not received a a respectful response. The store, service, and total tech membership has shown me I am not valued and 2. I will not advise my friends to sign up any longer. I am very disappointed.

Justin Vargas is an excellent audio and video consultant and designer. I got the best equipment for my home theater and so excited for our entertainment system.

We had multiple problems with timing of installation and she was never there or available to follow up on anything. I will not use this service again.

Ryan Clubine, James Bakeman, & installer very professional, courteous & helpful in selecting a microwave to fit my space. Very pleased with this Home Service!

The consultant was friendly and nice but did not finish the job to our satisfaction. Remote service today tried to complete the job, but we still have problems with the computers

We needed some fine tuning on a new big screen TV. Adam was able to get it syncned up with the sound bar and Dish satellite. Nice clear picture! thank you.