Customer Ratings & Reviews

The home consultation was an excellent resource of information as I began my search for new kitchen appliances. Tim was at my home for almost two hours and gave me so much useful information that impacted my decisions.

Long story short, product advice by Grace/Eduardo unsatisfactory! as well as Geek Squad service “scheduling” which changed at last minute. Jasper/Ramon were great as was Eduardo’s “follow up” but it was a REAL hassle overall. If we had to do it over again we wouldn’t.

I BOUGHT A NEW HOME AND MOVED TO A NEW STATE THIS YEAR. AS YOU CAN IMAGE MOVING IS EXTREMLY DIFFICULT AND STRESSFUL. TO REDUCE THE STRESS AND COST I DECIDED TO STICK WITH THE BUSINESSES THAT I HAD A LONG TERM RELATIONSHIP WITH. BEST BUY FIT THAT BILL, UNTIL THIS EXPERIENCE. MY SALE CONSULTANT QUOTED ME WHAT I BELIEVED TO BE A REASONABLE PRICE. WITHIN A FEW DAY I ATTEMPTED TO CONTACT HIM EIGHT TIMES. AFTER CONTACTING THE NATIONAL OFFICE HE CONTACTED ME AND ADVISED THAT HE KNOW LONGER WORKED ON COMISSION AND HIS DEDUCED HOURS AND INCOME DIDN'T ALLOW TIME FOR HIM TO CONTACT ME. TO THIS DATE HE REFUSED TO RETURN ANY CALLS. NEEDLES TO SAY THE REST OF THE EXPERIENCE WAS TERRABLE, AND BEST BUY IS NOLONGER ON MY GO TO LIST. P.S. THE INSTALLATION TEAM WAS EXCELLENT.

I had a couple of set up questions and they (BB) recommended their Home Expert. He found some things that I hadn't thought of. Worked out really well.

The installation team at Best Buy often uses a third party installer. On three different occasions, they failed to show up when expected. You will be okay if you are lucky enough to get the installer Greg from Geek Squad. Anyone else is awful, and you will be frustrated and disappointed. Shop elsewhere.

Josh is great and provides a NO PRESSURE SALES technique. He is the only one I trust and will contact him if there are issues, and he takes care of it.

Michael couldn’t have been more helpful. He solved a complicated issue methodically, while being calm, professional and friendly. THANK YOU MICHAEL!

Received a call from tech sounded like he just woke up, said there's really not much he can do, he sounded like he just didn't want to come. We wanted him to check if maybe we may need another device or better placement of modem i told him sounds like you're not coming so i told him okay then we disconnected the call. Very disappointed this is the second attempt. The first one called and said he doesn't work on Sunday it was booked by best buy tells me to reschedule

I could have reviewed and selected merchandise in the store or online by myself. The consulted show me appliances that were on the website, nothing different. After I ordered the appliances the consultant's availability was scarce, at best. The promise was to be there from ordering to installation and satisfaction, not so. Getting a commission may have been the focused and not quality customer service. I was disappointed in the service, not the appliances. (Refrigerator, dishwasher, built in oven, hood for range, cooktop on order and built in microwave).

It was very good right away but as soon as changes were made I heard no communication with the agent in charge. It's like pulling teeth to get any info and my project is still not completed. Taking months and months

Our consultant was pleasant and professional - up until the time we had a problem with our purchase. While he promised to resolve the situation he created, he was totally ineffective. What was most dissatisfying was that he'd make promises to "take action" and "make us whole" and then not follow-up or respond to my messages in a timely, professional manner. This whole experience has not been pleasant and does not give me confidence in BestBuy services....As of this writing, 7 months after my purchase, I am still waiting for delivery and install.

troy made my day he was extremely knowledgeable and had the job done professionaly only problem was it took 4 weeks to be done, still 5 stars !!!!

Non responsive. Didn’t answer emails or return email in a timely manner. Took a very long time to get an appointment. Went to a competitor, had an appointment within 2 days, they responded to questions quickly and we went to contract while stil waiting for Best Buy to reply to an email.

We were very happy with Brian. He's answered every question and worked with us on the price. We also had a good experience with the installers.

Matthew Weatherly was excellent. He answered all my questions and showed me all the best options for the equipment and financing. Excellent.

I needed help choosing the right washer an dryer for my space. These machines are the right size without being too small for my laundry needs.

They helped guide me through the buying process with a lot of helpful knowledge that was honest & not bias to brands or most expensive option.

I wanted to give a 1 star POOR rating based on lack of communication from the salesman and the length of time it took to get everything installed. Instead, I give 2 stars because I returned product and the store manager made everything better.

In setting up this appointment, I was excited to explore the possibilities of having my TV's mounted to the wall and the possibility of reconfiguring my wifi system. However, after about 10 minutes, I realized this was not going to be the experience I believe would be as advertised. I made it very easy for the BB expert to see what I wanted to have done, but he never once wrote anything down, nor showed me any items I may require. He said, "You'll need to set it up with the Millbury store." Great, but what did I need to set up? What did I need to tell them that was required? There was no written consultation report, etc. Just "guesses." I would never use this service again. So disappointing as I rearranged my day to be here when he arrived - despite arriving an hour after he indicated.

This expert was very professional and installed our new tv quickly. He was very knowledgeable showing us how to operate and program the tv.