Customer Ratings & Reviews

Slow service and slow or no phone reply, very little help once system was installed. Not happy with system, does not work properly. Please schedule Geek Squad to repair sysyem, not working properly

The “professional” installation was horrible. First, the dishwasher wasn’t level and they said there was nothing they could do to make it straight. After they left, I got it straight in a few minutes. Second, they said they wouldn’t instal unless we purchased a new piece under our sink. I reluctantly agreed and when they installed the new piece, it was leaking. They tried to fix the leak and caused an even bigger problem with our plumbing. They also forgot to put the bottom on that covers the feet. Oh, and they left a huge mess…terrible experience

Jesus was attentive and always responded to any questions or concerns we had. Calls were always returned promptly and issues resolved.

My experience with Quincy Clark was 5 star all the way! He was professional and quick in helping me to find solutions to some problems.

Very happy with in home consultation service with Jacob. We did total home entertainment including exterior. Great service and followup.

Was supposed to get a credit as refrigerator has a dent in it.

After the consultation, equipment that would not work for my application was ordered causing me return it and buy new equipment and another install scheduled. My consultant did not schedule my original installer as requested. When product was late he refused to help me track it down. He gave me the 800 number. Of course, when I had to reorder new equipment due to his errors, he was eager to order me more. It is clear they work on commission and is only interested in helping if they will get paid. One of the top requirements we had was to be able to play CDs throughout the house. I have since found out that is not possible. I have been disappointed with all Best Buy service except my installer.

I signed up and made an appointment for Bestbuy in home support service and it was a load a crap. The admin canceled my appointment one day before the appointment. Did not establish communication with me and I wanted my appointment. When I call the guy from the email I got saying the appointment has been canceled; He yea sir we don't do that you need geek squad and this was not a geek squad issues. All I'm saying is, if they don't want to do the work, they will blow you off for any reason. The guy on the phone was not trying to help me with my Bestbuy products which this service is for. DO NOT USE THIS SERVICE, I WAS NOT HAPPY AT ALL.

Lorenzo was truly a blessing for the help and his knowledge of the components of my home theater, extremely happy with the outcome

Purchasing in-store was an amazingly fabulous experience. A complete contrast to the delivery. The gentleman were minimally polite and very careless with the appliances. They were unable to install due to a misunderstanding. They were extremely late. They severely dented the new appliance and left it in an uncomfortable position, even after I kindly asked them to place it in a specific direction. They just ignored me. They contradicted themselves as they tried to explain the installation regulations and the additional items purchased for this. I could go on, but I will sum it up by saying it was completely disappointing.

Still waiting for vent installation. Best Buy continues to schedule with the same company that continues to not show up. 9/22 tech came out said he thought this was for a range install and he did not have the tools nor time to install a vent, asked me to call BB and reschedule. 9/28 appt 7AM-1PM, no one SHOWED nor CALLED. Rescheduled 3rd time for 10/4. I called to confirm and was notified appt CANCELLED. Rescheduled for 10/8, called the company BBuy scheduled to ensure they were coming and they confirmed they did not have me on their log. SO FRUSTRATING.

Grace did a home consultation. She was very informative and knowledgeable. She Made the buying process seemless. Great experience!

I would have to say that we are very disappointed with Adam Wilmot's service. As soon as he wrote up our order, we never heard from him again. We have had so many issues with our order and we've never able to reach Adam for support despite leaving more than a dozen voicemails and text messages. My son used to work in sales at best buy so I'm very familiar with how my experience should have gone. At this point, all we have is a TV and blue ray player, no surround system. Nothing. Still need equipment, but no one to help us. If I could give Adam wilmot zero stars, I would.

First thing he said he hates to install double ovens. Then the oven’s didn’t fit so now we have to get electrician and sand off some of cabinets so I don’t have any ovens for a couple weeks!!!! Not to happy

I give 2 stars because the crew had to come to the house 2X to install the dishwasher. The first time they didn’t install it correctly, they smelled of weed & stunk up my house both times.

Welcome contact from supervisors or managers to provide full details on Consultation experience. Purchase: Split payment onto Best Buy card to get extra points. Consultant decided to exceed credit limit by 20% to get more points. Result was a damaged credit report for exceeding credit limits. Not a good look while negotiating a mortgage. Delivery: Any change made to order caused date to be rescheduled often at the cost of a 3 week delay. Communication: Emails and phone calls to consultant were regularly ignored for more than a week. Then surprisingly a change would be made to order without communication triggering mentioned 3 week delays.

Our tech, Aaron Kishman has been awesome! Many kudos and recommendations to friends because of his diligence and great service!!

I'm not happy with my Arlo wireless security cameras. I was told by the Best Buy salesman that I would be able to store video footage for one week after the video takes place at no monthly fee. NOT True. Not only that they did not work AT ALL as the temperature was too cold for them to function. I also installed a doorbell camera that the camera works but not the chime on the door bell. NOT HAPPY AT ALL

Was in the market for a TV... The staff was very helpful in giving us choices and explaining the difference between OLED & QLED.

If i could give zero stars, I would. Passed me around, never contaced me, had 2 diff appts scheduled, never called or showed. Finally called after waiting 4 hours on a SUNDAY for my appt only to be told- He wasnt coming, I could call someone else to find out info. Ummm no. I ended up ordering what I needed from AMAZON and installing it MYSELF! WORST COMPANY EVER FOR CONSULTATIONS OR GETTING THE JOB DONE! HORRIBLE!! Never ever again! Will use local companies FROM NOW ON!