Customer Ratings & Reviews

I'm looking to upgrade a bunch of major appliances. Scheduled an appointment weeks ago. Called to confirm last weekend. Day of appointment, called Best Buy an hour past the start of the confirmed appointment to check the status and they messaged the consultant. No update. Called two more times and Best Buy said they've escalated it to a manager and they would reach out to me. Never heard back. I guess Best Buy doesn't want customers and I should buy/spend money at a competitor...

We just moved here and bill was a great help with everything we needed Would recommend bill with Best Buy for all of your needs

Eduardo is very knowledgeable and took the time to understand my needs, answer my question and make the best recommendations.

Thus far, the overall customer experience purchasing a system exceeding $6,000 has been poor. Just a few examples follow: the 77" Sony OLED TV purchased on 10/16/20 was improperly installed (not level, surge protector left on floor uninstalled, wires hanging down, no instructions on use, etc). Waiting for Geek Squad to take TV down and re-install. Poor advice given to us and two voice mail messages left with Charles were never answered. I made multiple calls/visits to store involving hours of effort trying to get obvious work order problems resolved, all unsuccessful. Still waiting for system to be installed. I have more examples of poor customer treatment, if anyone is interested.

we purchased a new TV and surround sound receiver. The GeeG squad installed it, but was a sloppy job with exposed wires here and there. they said my existing subwoofer was not working and that I needed a new one, I asked if maybe a fuse had gone bad, and they said no fuse, the next day I checked the woofer thoroughly and found a fuse that was burned, i replaced it, and worked like new. r

Service was awful!! The consultant was completely unreachable, never answered or returned any phone calls or emails. The delivery of goods never came despite my taking a day off from work and took me forever on phone finding anyone who could help. Unacceptable and designed to drive a customer crazy. This consultant should be fired. As it is he never explained exactly what the installation would look like, sent the wrong sized HDMI cables, and the wrong mounts. The installers, when they finally did come, had to change mounts around. I don’t know how the whole consultant process could have been worse.

Had a tela consultation with salesperson. When third party qeek installer arrived he said everything ordered could not be installed. Very negative attitude from the get go. Eventually he said he was just delivering my items and to get credit on install with Best Buy

nish patel and his team are very good and knowleadgable in their work. they work with me to visulaize what is best for me

This was the worst experience I’ve ever had with Best Buy. The rep called me a few days before he was supposed to come out, just going over everything on the phone and confirming the appointment. But then on the day of, he never showed up. Didn’t call or text. Gave absolutely NO heads up that he wouldn’t be able to make it. So then when I texted him an hour AFTER he was supposed to be there, he said we don’t come out for consultations. It was such a terrible experience.

Joshua sold my wife a Dacor refrigerator. After doing so, we have been through 2 months of complete nightmares with an incorrect install, miscommunications, forgotten parts and a number of other items. After finally visiting the district Best Buy, we found out that Joshua (who I tried to contact and never heard back) had misinformed my wife and incorrectly entered the order which caused all of the issues. He also had incorrectly told my wife that she needed Total Tech for a free install. 100% inaccurate for this unit. Worst experience ever.

Adam was non responsive. I was given his number to come measure for a microwave, freezer, refrigerator, washer and dryer. He did not respond to calls or text messages, I came back to Best Buy two months later to order the appliances. Adam was on site and arranged to come the next day, He came and measured microwave area, looked at refrigerator and washer dryer area and pronounced them fine. When installers came, who were great,the refrigerator was too tall and the old washer dryer could not be moved out, After three visits by my handyman to cut down a cabinet and take out a counter the appliances are installed ,

Started out great, matthew seemed very knowledgeable about the speakers, rv, and how the install would go. Then the bad part. Matthew claimed tontake care of the delivery dates and never did. Intried contacting him for 4 weeks and he never responded. I had to go to the store 2 times and ended up having to email the GM of the store to get my stuff delivered and installed. After 7 weeks it was finally installed. When the install finally happened matthew had ordered the wrong mount and had me order 2 echo links when i only needed 1. Luckily geek dwuad was able to run to the store and exchange the mounts.

Only 1/3 of cameras installed worked after the Geek Squad installer left. Obviously, technician did not check what was installed. 18 days before someone will be sent out to, hopefully, correct problems.

Frank was professional, provided expert advice and appropriate assistance with placement of our latest purchase.

Extremely poor customer experience. Lack of communication and connection with the consultant and the technicians doing the work. Technicians lack complete installation skills, poorly trained and limited. Senior leadership of this division lack responsibility and to this date I have yet to hear from. Even after I specifically told the consultant why I did not like the experience, he proceeds to explain to me what he doing to serve me; which was absolutely nothing. Stay far away from Best Buy In Home services.

we have purchased over $8,000 worth of home audio and video electronics and are still waiting for our installation to be completed. please send me the number to call to have someone make an appointment to complete this work.

Kindly, knowledgeable and helpful! Was available,e to answer our questions even after he finished and left.

Consultant provided good information during home visit. He was helpful and responsive with purchase order.

we had questions regarding our home wifi and best tv for our bedroom the rep that helped us was excellent

James did not and I felt was unwilling to help after my payment of over $20,000 was made. The handoff to a team of people that I had to explain myself to every time I had an inquire was very frustrating. We have had lots to challenges with having our accessories delivered with appliances, multiple orders, and out of stock items.