Customer Ratings & Reviews

They didn't have anyone in my 80921 ?.......Really

Our JennAir range was delivered last March. We are still waiting to have it installed. The installers missed the first appointment in April, but instead of correcting the mistake, they sent us back to the end of the line - July 8. They missed that appointment too, and are now refusing to correct THIS mistake. Now they want us to wait until August 18!!! They'll probably screw that one up too. Repeated apologies and expressions of sympathy, but NO ACTION. I'll never buy another appliance from this outfit.

Francesco was great to deal with. Answered all our questions and was extremely knowledgeable and helpful.

Austin was very knowledgeable and had great recommendations to give us the best quality within our budget.

This purchase was a horrible experience. The sales individual was rude and did not show interest from the beginning. After the sale, I specifically asked if everything would be there that was needed for the install. He said yes, handed me the receipt and walked away. The tv was not on the delivery order and then the tapes at the store had to be reviewed to ensure that I did not walk out with the tv. NO ONE apologized until the sales manager came over to save the sale. I suggest looking at the order to ensure all delivery items are listed.

We were checking out refrigerators in the store and in store employee suggested in home consultation and scheduled right away. On the day of consultation I received call and I was told that they can’t help since we are just getting a refrigerator and not remodeling the whole kitchen. I am ok with the reasoning not this is something in store employee should have asked and not scheduled the consultation at first place.

The actual home consultation with Gabriel Dow went well; however, a few days later l called him and left a message that we were ready to go ahead and buy security equipment. I never heard back. I emailed, texted, and called Gabriel several times. No answer. Then today I tried to use the "Ready to Purchase" button on an email (which basically said if I didn't respond immediately my proposal would expire)and all I got was a blank white page. Very disappointed in Best Buy and Gabriel. I guess we'll have to start over from scratch. What a disgrace.

I was assured that my dishwasher was in stock when the order was placed for me, for which I discontinued my search for the dishwasher. When the time of delivery came, I was notified day of that the dishwasher was no longer available. There was complete lack of followup with the personnel, Jared Higgins, that originally placed my order. No definitive delivery was ever given to me and another attempt of deliver was once again scheduled, which resulted in bestbuy calling me and notifying me that the dishwasher was not yet available. This has caused inconvenience for me in both time and resources.

We were shopping for a new refrigerator. Found one on sale and liked all the features it has to offer.

Jeremy was awesome and helped us find great appliances, really glad we did the in home consultation.

We needed help with setting up our new home with several services including mounting tv's; purchasing and mounting a new tv; installing an eero; and harmony. Establishing clear understanding of what was being purchased, and charged was horrible. Communication was overall horrible. I would text/email and would never hear back. BTW, the installers said that Donna doesn't respond to them either...that is absolutely hilarious and also a reflection of the poor communication. Also, she charged my CC WITHOUT even telling that the Harmony was not available.

Needed help with smart tv and sound bar install and to connect to DISH. Contracted Installer rushed through job and explanation. Sound bar does not work and HDMI cable to DISH was not connected. I called contractor (Home Theater Innovations) who said will call back but never heard from him. BB will do re-install free of charge. I would have preferred waiting longer for install to get BB employee.

Was nice in person, happy to sell me stuff (really surprising I know), unwilling to help me with any issues. Did not respond to a text and was unhelpful via phone after he had sold me what he felt he needed to.

We had an absolutely horrible experience and will never do business with Best Buy again. It started when we sought to buy a smart tv with install and set up for my elderly parents. The person who did the in-home consultation did not clearly explain the kind of tv we would be purchasing and it did not meet my parents’ needs. We made numerous attempts to call Best Buy, but no one in any location takes calls. Seriously??? After several failed attempts to arrange for different merchandise we finally got a refund and went with a local competitor who gave us A+ service.

Did not return phone calls in a timely manner. Next time I will work directly with Best Buy.

We needed tv installation. The installers were very professional and knew what they were doing.

Initially, I thought things went well with my consultation with Jeff Johnsey. But after the consultation, I had further details to discuss with Johnsey, left 2 messages and 2 texts, and I still haven't heard back from him. Its been more than ample time. It feels like once the sale was made, I am no longer of value to Mr. Johnsey. Its unfortunate for I wanted to discuss more items for potential purchase with him. This made what would have been a 4 or 5 star review become a 2 star review. Disappointed.

Anh was very helpful knowledgeable and very friendly. Really appreciated his advise and support.

home consultant was attentive and thorough during the order process. however, home consultant did NOT return phone calls, emails, or texts in a timely manner after installation was complete

Good start. Poor finish. Installations not completed as promised. We had to complete installs at our expense. Our install receipts have been ignored.