Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Amazing experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing experience working with Travis. Highly recommend and will use his service next time!
I would recommend this to a friendI think the Advisor program needs to be reassessed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy with the way all my services were handled. If using a service rep doesn’t make things easier in the delivery and communication part of the project then why do we need one.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Our consultation helped.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gabriela is very knowledgeable and her suggestions worked really well. No more buffering...
I would recommend this to a friendWrong dimensions & heat source for dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant came to see if I had an electric or gas dryer. Told me it was electric, but it was gas.. had to return it & re-order. After re-ordering I tried to place my doors back on after the installation team left, and both are too big for my space. Visit was pointless, he couldn’t tell the correct heat source or the correct dimensions. So many trips & calls to Best Buy to correct all these issues & still working on it. Never use again. Much better off measuring it myself.
No, I would not recommend this to a friendTerrible Experience - DO NOT RECOMMEND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very disappointing experience and would not recommend. If I could give 0 stars, I would. The home expert did not understand the issues with renovating an existing space. Communication was very poor and did not identify that an item on the proposal was never ordered. She did not recognize the grill required specific hardware to prevent a fire. And getting a refund for this miserable experience remains a challenge. If you try to escalate to a manager, it is impossible to get anyone knowledgeable. Save your self the trouble and don’t hire them.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for providing your feedback. While it’s important that we’re asking the right questions to ensure that we’re recommending solutions that fit your needs, it’s also important that we’re listening to your answers to ensure that your concerns are being addressed. I’m sorry that you were left feeling like your input wasn’t being taken into consideration. We would love the opportunity to look over this with you and see if there were any recommendations that might better fit that we may have missed. Please give us a call at (800) 548-0828 to talk over what’s possible
Very informative
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our consultant was very knowledgeable and patient as my husband and are not really up on technology.We felt pretty confident after he left.
I would recommend this to a friendPatrick is Horrible!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled an appointment with genius and Patrick didn’t diagnose my Apple Watch and he came out and told me it’s charging and nothing was wrong it. I got home I put it on the charger and it wasn’t turning on so I scheduled an appointment with Apple the same day and they told me Patrick didn’t even diagnose your Apple Watch because if he did they would’ve been notes and there wasn’t. HORRIBLE SERVICE!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for providing your experience with us. We are glad to help with making sure this experience isn't repeated. Please contact us on the phone at (888) 237-8289, in store manager, chat on www.bestbuy.com, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport for assistance.
Lack of Communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My primary issue is the lack of communication. After the sale was made, I seldom heard from my consultant on the status of my order. Either My sales consultant was over stretched or didn’t care for me as a customer. I was always the one who initiated the communication. I also was not informed of the back order of some of my items. I have tried reaching out to My sales consultant on what the status is and I have not heard back from her. Unacceptable and this is not the first time I had this issue with her and I discussed it with her.
No, I would not recommend this to a friendBrand response from Specialist Brad, Consultation Support
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Brad
Did not need a Consultant.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Know one help me with anything i already lnew what i wanted. They was never anyone available but they're sales personnel that help me finalize my purchase. When i hsd already completed my purchase the i was reached out to. The consultant had me purchase the wrong receiver which i had to return.
No, I would not recommend this to a friendI’m still not sure what happened.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The experience was very strange. I texted with a consultant named Brittney who didn’t seem to understand what I was asking. Then I got a signon for some sort of an account I didn’t know about. It had a request for a payment for over $6K, but no information about what that was for. It also had the name and picture of another young lady who I have never heard of. The whole process seemed awkward and strange.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
No Call Back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.inquired about an amp. contacted by sales associate. left me a message and I called back. No return call. Then called again. No return call for 3 day at which point had purchased something else
No, I would not recommend this to a friend5 * Quality Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had two TVs installed expertly and appreciated Zeb Mays recommendations for the Sonys!
I would recommend this to a friendExcellent suggestions and knowledge of features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our consultant was extremely helpful, and patient. We purchased based on her advice and are very happy with our LG refrigerator. Our overall rating is excellent.
I would recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. After the review has been posted we do not have the ability to make any alterations though we appreciate additional context regarding the review creation process. You should have the ability to delete the review and correct the overall rating on a new review. If you have any further questions please contact us at (800) 548-0828.
The consultant didn't really consult.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to compare the Samsung Q800T with the Samsung Q90T to see what the real differences were since they were the same price. I was consulting through chat and the representative first gave me information comparing the Q90T to the Q70T, which I didn't ask for. Then I made sure to send my query again and then this time she compared the Q90T to the Q80T, again, not what I asked for. So I finally just told her that I would seek out information somewhere else since it didn't seem like she was really paying attention to what I was asking for.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the time to candidly respond to our service. It is always important that our advisors are listening and asking the right questions to best suit your needs. Whether you're speaking with your advisor in your home, or over chat, you deserve to have the advisor's full attention. I apologize that this was not your experience with our advisor. We would love to hear more about this interaction and follow up if necessary. If this is something you would be willing to do, please give us a call at (800) 548-0828.
Helpful at every stop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our installation coordinator was amazing and the team that installed was great as well
I would recommend this to a friendOur consultation was wonderful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris is so very helpful and patient. He really went above and beyond to meet my needs.
I would recommend this to a friendhome owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anthony was a wealth of knowledge and provided great solutions for our new appliances.
I would recommend this to a friendConsultation resulted in good advice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant to work with. Very knowledgeable about products. Gave good recommendations.
I would recommend this to a friendHe was great and very knowledgeable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nemo was the best person to talk to and very honest. And kept his word on all things
I would recommend this to a friendNot exactly break through customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment set up was for the wrong service. I needed a claim person to examine damage to my hardwood floors when refrigerator was delivered. I still have not received any service on the claim made from Sedgwick, except they are waiting on the delivery company JBHunt to accept or settle claim. Sedgwick says I have to wait for October 12 for them to follow up with delivery service. This is not exactly break through customer service.
No, I would not recommend this to a friend