Customer Ratings & Reviews

I could not get real assistance with what I was trying to purchase. And when I was notified that I could get the product I wanted. I was told that I had to have an in-home or virtual consultation. I knew what I wanted and needed the product, not a consultation. In fact, when I tried to get back on to the chat, The customer service rep. was gone but it told me I was still in the chat....... She simply disappeared.

Very respectful. But forgot to leave the book for the microwave. But all went well.

Excellent and knowledgeable installer. He really took his time explaining everything

Bought and paid for a Ring home security system complete with sensors, cameras and a doorbell. First appointment was cancelled the day of. No explanation. Rescheduled for 2 weeks later. On the appointment day, no one showed up. No call, no explanation. Simply, nothing. Third appointment, same thing. No show. All this after scheduling my work to sit at home for no reason. Went to Best Buy to yell at a manager and asked for a refund. Still no apologies. I'm done.

Terrible service. I made contact with Mrs Caroline to make my hime theater dreams come true. The only thing that I received was false promises hopes and dreams. As soon as I paid my money all communications stoped not unless I contacted her. Our first consultation was over and hour behind. I was promised services that were not possible. Terrible service I will not recommend any of my family so that they can avoid the inconvenience and trickery.

Jeff was great when he came to my home. But when the techs came they couldn’t make his solution work. I called Jeff right away and he felt what he suggested should work and he would take care of it. He never did nor did he return any of the 6 calls I made to him over the next week. I finally scheduled another tech to come out but he didn’t have any success either. Called Jeff again, no response. Needless to say I’m very disappointed in Best Buy’s service and am hesitant to use it in the future.

We needed expert help with our new kitchen range. Ben have us excellent advice.

Ryan went above and beyond to help me. Will continue to use him for everything.

Very poor service literally till today trying to get hold of him since he sold me the home theatre which still not installed and I can’t get hold of him to answer Simple question, message called no answer ridiculous service. Would never recommend anyone to take service once he takes the payment for which he will call you multiple times answer you on text and then once sold he will not even answer. Best Buy has lately provided ultimate crap service on everything strongly recommend not to take any in-home consultation.

This whole experience was horrible. I was told the TVs were available and able to be delivered to the location I requested. After 3 weeks they were delivered. I tried to reach out to my home consultation tech. She was no help. I had to have reached out to her over 30 times and had no response on any of them. Trying to work with Best Buy customer support was horrible as well. I had bought 4 Tv’s in one day totally over $2500. This was a horrible experience. I will gladly take my sales else where.

We bought a washer dryer. I had a simple question and emailed and called the salesperson who did not respond at all. Very disappointed.

He did not help me. I waited 20+ minutes while he assisted someone who came in after me. Then had someone else help me. When he realized I was making a sizable purchase he came over after I was finished to ask me if I got what I needed. The. On the delivery day, my stove was damaged. I am still having difficulty getting a replacement delivered. I receive multiple emails daily asking me to schedule delivery, which I do the next day starts over at least 6-10 per day. When will I get my stove?

The consultation went great. The only problem is the installation didn’t match up. We still have a remote that doesn’t work. Very annoying to not be able to watch TV. VERY disappointed with the end product!L!

Jeeb provided great service and knowledge about products. I am very happy.

Delivery, installation and follow up was below average and we had to reschedule a follow up 4 additional times as not done properly the first time, appliances were split apart causing multi deliveries and scheduling events. Overall experience was terrible and not impressed.

This was an overall awful experience ….the communication was lagging , not transparent and confusing …lots of mix ups and cases of “ one hand doesn’t know what the other is doing” I will never purchase another appliance from Best Buy or use your in home consultation ….I will need your geek squad unfortunately to figure out my faulty ice maker not even a month after refrigerator purchase …I was really hoping to be done with Best Buy all together bc I’m sure this will be another nightmare

He only talked to me for about 5-10 minutes and his proposal did not include some things that we discussed. Pretty disappointing.

Very professional, answered questions. Arrived within given time frame.

Very pleased with everything that Best Buy did and would recommend them

While the man that came was very nice and seemed knowledgeable, when I looked and the dryer measurement of the dryer I purchased again and remeasured myself a week before my delivery date, I realized that it was too big for my smallish space so I had to cancel the entire order. I'm not sure if it was a miscommunication or lack of understanding on my part but it was a big disappointment.