Customer Ratings & Reviews

We ordered a Refrigerator, cooktop (with downdraft), dishwasher and oven 2 months ago. The refrigerator was delivered with not issue. The cooktop downdraft was not the right size and the over has rescheduled 5 times with no end in sight. Best Buy is not the right place to buy appliances. I would stick with TVs for Best Buy.

I have been without out a refrigerator for 6 weeks at great expense.Best Buy has called me 5 times apologizing about the delay and no compensation or consideration.Siill waiting for my delivery.A representative said it now will be delivered in July.

I spoke with someone about washer/dryer and I felt like they were very unhelpful with my questions or problems. I also felt that I was on a list of people they were getting through the day before they could leave, instead of me feeling like I was someone who they were interested in helping.

I needed a refrigerator and Chad helped me find the exact one I wanted

Efficient, professional and nice. Great team!XXXXXXXXXXXXXXXXXXXXXXX

Terrible. Mike stopped answering questions and texts as soon as the sale was finalized. He also didn't schedule the installation services correctly. I was given an installation date 6 weeks out. When the installation date approached, I contacted Mike to confirm. He didn't answer calls to texts. I sat on hold with Best Buy support for over an hour, disconnected multiple times. This will result in returning everything in a $7500 order.

Team was very professional! They Answered all of our questions.

Amazing service and knowledge. Will request Steven in the future

Juan was the worst home advisor ever..He sold me a bill of goods that did not fit the spaces..He turned my custom kitchen to total mess…He would not return texts or phone calls..He led us on for more than 3 months continuing to promise things he could not deliver..He is not trustworthy..He took my money and ran..All the appliances have been returned to Worst Buy and I have not gotten ant acknowledgment of reimbursement..j I will never shop Worst Buy again.

I didn't I didn't have a very good screen view on my home consultant.. from what I understand my consultant had problems with his rent a car. I understand everyone has problems they can't control it time. My problem is I never received a call back nor reach out or anything just like blank. So I took it upon myself and just went and ordered the dishwasher. The guys company set install the dishwasher for very good I was very pleased with that company. I would recommend them.

Fantastic assistance with everything we needed for the holidays

Ben did not set things up in a timely manner. i.e. I received texts and e-mails that people were coming on a certain day and I wasn't available. I left him a message and he didn't respond timely so I had to go into the store and they fixed it. Then he was mad. Next time I called, while I was leaving a voice mail, he texted me "I'll call you later". That was Nov. 1, 2021 and I have never heard from him. He is worthless.

Felt like the “home expert” didn’t care too much to do a proper consultation. It’s called a home consultation and not a phone consultation. They did not care to come to my house before sending over a proposal.

James is the best. Don’t even bother talking to anyone else!

Great job with speaker install. Professional and efficient.

I don't think she really understood out equipment or what we wanted from our audiovisual system. She did not return phone calls even when another member of the Geek Squad asked. This is the ultimate in rudeness and lack of interest in pleasing and understanding customers.

The guys were patient and very helpful with installing 3 tvs

The consultant called me and made an appointment to meet virtually, even though I wished to meet in home. With less tan 24 hours before our meeting I had a medical issue requiring me to be hospitalized. I did have my phone with me while in the hospital expecting a call from the agent. That didn't happen. Actually I have heard nothing from anyone at Best Buy up until this point. To say the least I was disappointed as I paid for the service up front.

Not responsive lat all, had issues with my delivery 2 different times and every response I would get was I will call you when I’m available and never would call. Had to reach out to his supervisor to actually get help. I normally don’t leave negative reviews, but this experience definitely calls for it. 2 broken fridges later and still no solution.

Antonio is very knowledgeable, understanding and patient