Customer Ratings & Reviews

I went to the store to make an appointment, I clear my schedule went home and wait for the "expert" He did not show up. Now I have a dilemma because I need to send back the piece of trash worth $2000 +( Coffee Stove). Did I sue the store or find a way for my money back?

Great service. Great delivery experience. Great warranty.

Doing the consult process I was never told that I would have to hire an electrician to come out to do more work and cost me more money outside of what the installer had to do. Installer went to best buy to pick up my parts he was told that they didnt have one of my parts. These parts was orderd in March 2021 and the pick up date was in May 2021 with only partial of my order best buy never informed me of this. I was charged for this part

The magnolia rep that came out was fine but he didn't spec the correct equipment and then we waited 2 weeks to have it installed and the tech that came out said it was the wrong receiver so we then had to return for refund. Then I needed to cancel the Total Tech service now that we were not doing the receiver and it took two days of calling in and the last day one hour and 5 min. and 6 different people to resolve it.

Consultant was really knowledgeable in helping me decide

Dan is extremely knowledgeable and helpful in every way.

Service was awful - took two attempts to install surround system - first attempt, the crew left to do another job - did not even try to install surround speakers and did not finish setup of upstairs sound system. Second visit, lead technician did not want to install speakers - suggested we find professional installers with better equipment to do the job. Awful service horrible experience, angry customer.

What a disappointment. I was sold a TV stand that was too big for the TV I purchased. And a multi thousand dollar piece of audio equipment that installer said was clearly incompatible with my existing CD player, VCR, DVD etc. A total nightmare getting this stuff returned and properly credited to my account.

We needed help measuring for a fridge and dishwasher

The expert was not very helpful was to worried about commission unwilling to make the trip to help me feel confident with my purchase seemed very uninterested so I ended up going elsewhere definitely wouldn’t recommend.

Camera installation was well done. There was initial delay but the technician came last minute

Needed new stove installed. Did an outstanding job.

The initial meeting was great and we felt like we were in good hands. Since then we were not kept up to date with status. There have been multiple delivery issues. We had to remove the doors for the closet where our washer and dryer are because we cannot open the washer/dryer doors fully. So the initial measurement was not accurate and we were not advised properly. I will not be ordering from Best Buy again.

I did not any advice from this expert even though I scheduled a home consultation he never show up. I went to his store he was not there and never follow up with me even though I had his manager reached out to him.

I would rather get my total tech money back for the overall quality of service. I bought to assist me in gaps for my parents technology. However the lack of professionalism and scheduling issues along with incompetent subcontractors have left me with more time loss than if I would have done the work myself.

installation is still not complete after one month

Very Poor service - after selling me a bunch of things it is like he disappeared. Never passed on to the installers everything we planned out. Placement of cameras, speakers and such. When I tried to contact him he never returned calls nor did he ever answer. Still never got some things installed because of problems.

The home consultation was fine up to the point we were told to expect an additional charge of "about $50" for the counter modifications necessary to install a new cook-top. On the day of installation the installers would not do it for less than an additional $250 and the Home Consultant was not authorized to quote that to us. He, of course, was unavailable by phone (three tries). Get EVERYTHING in writing!

The consultant was supposed to come to my home and recommend security camera locations for my home. He called first and said he couldn’t recommend camera locations due to liability. So I canceled. If you no nothing about security cameras don’t go to BestBuy.

It took 2 months. Oven didn’t fit when it arrived leaving 3 inch gap we weren’t told about until time of installation. Consultant did t do any measuring or have a clue how to select sizing. So we had to reschedule installation a total 3 times. And pay someone else to come in and so the finish work. We also sold an outlet installation we didn’t need to have and should be reimbursed for.