Customer Ratings & Reviews

Project took too long, wrong components/speakers ordered. Very frustrating.

Geek squad failed to install equipment on-site, left boxes and left claiming they had been double-booked. My "Home Expert" did not respond to phone calls, and could not expedite an installation (2 months post purchase). Furthermore, despite attempting to cancel my installation another month out, all calls and emails have gone unresponded. It should not be this challenging to cancel a service.

The home consultant was not helpful at all. Did not respond to help when we reported an oven defect. He sold me a Kitchenaid, when I told him I did not want Whirlpool brand,only to discover after purchasing, that KitchenAid is made by Whirlpool! He was only interested is sales and not customer service. Will not use Best Buy again due to poor consultant’s non service,

Brian, was great with my initial consultation. However, he does not return my phone or email messages and after purchasing over $7000 worth of equipment, he never returned any of my messages via email or phone when I was having problems. He seems to be knowledgeable but does not return messages even after spending significant money. Very discouraging. Horrible consultation experience.

We needed help with a new TV. We had an in-home service scheduled twice. They did not show up either time. We would never use your service again. We took TV back that we had purchased from you.

Tech did not understand dimensions of product does not include door and back of dryer. I msntio ed to him at visit but he said he knew better. He alao offered stacker which would not work with connector.

Terrible - Started great, informed Best Buy team member I had to go home and measure the room, returned as promised within an hour and price was changed. Asked for a manager and I was told managers were all in a meeting and would not come out to speak with a customer, they were busy in a meeting - Terrible - Marcus was the only bright spot, he felt my disbelief.

She was great when she was selling me an up graded receiver and speaker selector. When I tried to reach her about helping me return the speaker selector because I didn’t need it according to geek squad she did not return my calls. I called her 3 times and no return call

The dishwasher you sold me and installed today is defective, the pump does not work and it has to be replaced

Technician had no idea what he was talking about. I can't believe Best Buy would hire someone this incompetent. Then I had another Technician call me back with such an outrageous price, it made me feel like they didn't want the job.

The consultant never followed up and didn't reply to my messages - emails as well as text messages

Before the install and before being paid they were great. I have an issue with the product and have called and texted and no one calls or answers. Once they get the money they don’t care about you.Get a real professional to work with. I will change my opinion once I hear back.

After 1/2 hour of wandering around on crutches in TV section,looking for someone to help me,I finally asked for store manager&spoke to GM,Came back another day&was introduced to Darrell,who after 3 voicemails&7 text messages,never responded once!Made my purchase in spite of,not because of Darrell!

I just requested assistance in establishing my own Plex Server utilizing equipment purchased at Best Buy that would have likely exceeded several thousand dollars. The expert told me they couldn't help me so I'm off to youtube to watch a tutorial and then buy the equipment off Amazon.

We explained what our needs were but he just kept ordering items without taking our needs into consideration. This resulted in our returning over half of what we received after the installer came and advised us that they didn't fit our needs.

What a joke . They send Geek Squad out to tell me the TV died. I knew that. Then I reorder TV for install and they change install time where I 'm not home and reschedule a week latter. Last time I ever buy from Best Buy

The consultation started off very positive, but there was no follow up. The associate was very professional and knowledgeable, but there were a couple of questions that he was going to research and get back to us and this never occurred. I sent him an email about 10 days later, did not receive a response. I called Geek Squad 5 days later, and they took the message and were going to have someone call, but it has been 3 days and still have not received a response

With the exception of one individual, so far my experience in the last 4 months trying to get issues resolved has been horrible.

Freaking horrible. I contacted Ricky numerous times it was absolutely horrific I will never ever as a physician use Best Buy again. I am angry and mortified about my installation. Multiple issues I lost time from work. I am done with Best Buy.

Great personally knowable and explains installing Wi-Fi ant geed squad installation