Customer Ratings & Reviews

Called Hector multiple times for issues with the technician, for multiple times he told me to wait for his call back and never happened. Re schedule for new appointment for installation, same date of installation I found out that it was canceled without notification. No more business with Best Buy.

Horrible experience getting my products installed and delivered the only good thing about the experience was the techs who installed. Still dealing with trying to get my compensation and has been nothing but a hassle

Bought the LG refrigerator and returned because of temperature problems. Best Buy sent out the second LG Refrigerator and it has temperature problems maintaining a safe temperature. Best Buy sent out two truck drivers to diagnose problems. They wasted our time, their time and gas. Total waste of time!

The equipment is broke and nobody’s called me back. It’s been a week or longer. I’m so disappointed I want to return everything. I’ve never experienced such lack of service in my entire life and I will be sure to share my experiences with everyone who asks me about home entertainment centers

There was no appt. as your "consultant" called and said "he doesn't do what we wanted in configuring our existing audio/media systems and providing new package solutions as that is what we wanted. Clarify your advertising so you aren't wasting people time and hopes.

Reuben was prompt and measured. The delivery was a disaster. Six hours late and my kitchen ruined as they said the dishwasher would not fit due to not being measured properly. They drilled my tile and I am now dealing with Sedgwick who Best Buy referred my claim to. It has been months and I cannot get any help from anyone.

Not happy with the consultant that came to my home. I have been trying to contact him for 1 month with no luck. Not answer phone or text. he made the sale and no followup. I will be returning product today.

Our Home expert deserted us after the tv that was measured and recommended by him during consultation didnt fit into our wall unit .We felt hopeless at that point and had to hire a third party contractor to resolve our problem.We are very unsatisfied with best buys home expert service /geek squad and will not be using either again

Horrible sales rep. All he wanted to do was sell me at the highest items possible. When I was ready to make my purchase, I didn’t feel comfortable with Sean’s recommendations. I came in that night and spoke with another employee, and he gave me his honest opinion. It saved my half the cost and fit perfectly in the room Sean came out to see. After the order was placed, Sean scheduled all the deliveries and told me I should receive all my items no later than 12/02/2022. Some items came in on time and others didn’t. I called customer service in regards to this and they informed me that the delivery was not properly setup by the store (Sean). Once I got off the call with customer service, I received my audio items that week. Prior to receiving those items, they were in delay for weeks, and I kept receiving emails stating your delivery cannot be shipped (ongoing for 3+ weeks). The final item (most crucial item), my projector, was not properly delivered in a timely fashion. This was a huge problem because sean scheduled installation on the 12/23/2022. Because I didn’t have my items purchased, they were only able to setup the audio. I decided to go online and review the projector, and based on what was written online, it said I will receive my item within 5 business days. I informed Sean ( I’ve been waiting quite some time at this point) and he corrected the delivery date and it arrived within 5 business days. Why was this not setup from the beginning was my question. Finally, Sean asked me to send him a message when I received the projector so that he could schedule the installation. I did so, and he responded stating he would do it as soon as he got to the store. I didn’t receive any confirmations from him. I sent him another message around 4pm and no response. The very next day, I go to the store and see Sean sitting around playing on his phone and joking around with another colleague of his. As soon as I approached him, he looked at me very nervously. I asked him if he scheduled my installation. His response was “I was in the process of doing the right now” as he slowly made his way to the computer. I spent a good amount of money with Sean expecting the best customer service experience, but instead received delayed items, delayed installations why’ll Sean was benefiting from the commissions off of my sales. I purchased a complete home audio system, projector w/screen, OLED tv, washer and dryer. When I walked into the store today and saw him sitting there doing absolutely nothing was my tipping point. I had to go out of my way to get my items and work with other employees in his store and customer service to get what I needed. He’s a horrible rep and I would not recommend him to anyone. Every product purchased was based off of an hourly employee who made me feel comfortable and just wanted to help me in general

It may be unfair to rate my consultation as poor because the primary cause of my terrible experience was the geek squad. I have four holes in my wall and damage to my water main due to them hanging a tv. I enjoyed the initial consultation but am unhappy about the overall experience with the products and services I bought from Best Buy.

Very poor scheduling. I had appointment with a technician and literally went to my house. Never knocked on the door left and I have to wait two weeks for re-scheduling.

After 2 visits to home for Kitchen appliances recommendation wrong product was ordered with the measurements were not even close to existing appliances. When reached to fix the issue there is no response at all and calls were not answered and appointment was rescheduled for 12 times without any resolution yet.

Sherik was super responsive when I was contemplating purchasing a $3000 TV. After I purchased it -- and it did not cut the glare like he promised -- he was very difficult to reach. Said he'd check on things and get back to me. That never happened.

We purchased all of our major appliances back in July 2021 to avoid delay for when we moved into our new home. And yet still the wrong appliances were delivered and now we need to re-order and wait another 2 weeks for the appliances to arrive. Very disappointed and the only remedy I received was an apology.

I purchased two tvs with sound bars and mounts. On delivery one sound bar was not delivered. They scheduled three re installs for the sound bar and mount and never showed or called. I am a long time customer who has made numerous purchase. Very disappointed

Brad came over and measured the refrigerator opening and said we needed to remove 1/4 " off my top cabinets for the refrigerator to fit. I removed 3/8" of an inch and when my refrigerator showed up ... it didn't fit. Very disappointed!

I went to the store and it took 45 minutes for somebody to help me. He had limited knowledge about appliances. Had to call others to figure out what was going on.

They did a great job not telling us the item we ordered was on backorder and then last minute show up with half the delivery telling me one item was on backorder. Never ordering from best buy again

Installation of television and components went fine. The technician told me if I needed anything else to call him. After 5 days we decided we wanted to lower the TV. Multiple calls to him have resulted in no response.

My in home consultation with Daniel on 1/14/23 was very bad. It lasted approximately 5 minutes and was no help to me and a waste of both his and my time. I wish he was able to be more of a help to me instead of saying he could not help and then left.