Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
My project photo is as stated. Can't find it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to get help with a new laptop/printer since May with 2 different "Best Buy consultants". Neither bothered to help me. This program is a joke. Do not contact me with another consultant as Best Buy is unreliable, downright missing in action & must not want my business.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Disorganized Organization
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new sound bar for my TV. They pushed out installation several times because of supply chain issues. This time they did not. I cancelled a scheduled PT session to be home. They wait until actual appt. time, then cancelled on me. That is very unprofessional. Ken
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
mine sucked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he has not gotten back to me regardless of many messages
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828
Rated 1 out of 5 stars
Gas range & range hood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all my delivery didn't come the date it was suppose to & there wasn't no call or show then i reschedule & still didn't get my items had to reschedule again i finally receive my items this was so horribly for me & also poo3lack of communication & poor management & poor customer service's
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Horrible consultant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He told me I only needed an oven so I ordered just the wall oven then it kept getting back ordered and when I had someone come out to remove the oven they told me it was not separate. It was a Jenair combo microwave oven. Very disappointed with the service!
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Total horrible experience !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Consultant left best buy with me having a pending contract and no communication whatsoever! I am literally battling to get my contract fulfilled despite the fact that i have bought some jtems on the contract.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't expect any communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep showed up on time. Went through many options for the different applications (I had constructed a brand new building and was investigating security and internet connectivity issues). Said he would get back to me Monday, visit was on Friday. Waited until Wednesday, still nothing, called the 800 #, they said they would contact him and have him call me, two weeks later I'm still waiting. Went elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Can I give 0 star?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for home theater solution for my place. and I know exactly what I want for projector and projector screen. The guy called me says the item I order is too cheap. they cannot provide service. their time is valuable. they are looking for $15,000 solution while I will purchase only for $5000.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Poor communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While initial help with suggestions for a double oven and microwave for our space was very useful, communication from Best Buy rep regarding delays was very poor. Our emails were not responded to. While delays were not the fault of Best Buy, communication clearly was.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Horrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told everything worked after it was hooked up. Center channel and sub did not work. I called and texted the installer, who still has not returned my call or text. One of my speakers is distorted and sounds horrible. Total techs solution was to turn the system off and on - lol.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Terrible Followup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your follow up is terrible---You were going to take care of the wires from a previous installation and twice you did not follow up. You asked me to send pictures of the microwave that sticks too far out and you were going to follow up. Nothing ever happened. Disappointed to say the least
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one contacted me despite setting up the consultation during a trip to the store, and following up. It was disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
No follow up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman came to offer suggestions and ideas for a sound system at my home. While his suggestions were mostly VERY expensive ($4000and up) he promised to get back in touch with some ideas and alternatives within a few days. That was months ago; haven't heard from him since.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
See other
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant did not provide stated information and took 3 weeks to send information and then only when I called him.
No, I would not recommend this to a friendRated 1 out of 5 stars
Apple phone repair.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was a TOTAL WASTE OF TIME.Explained wag at was needed and was assured item would be fixed and was told a totally different story when arrived. They were “clueless”.
No, I would not recommend this to a friendRated 1 out of 5 stars
Feedback
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a horrible experience, and I have already provided my feedback to the team.
No, I would not recommend this to a friendRated 1 out of 5 stars
Our consultant trash-talked Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our consultant was not prepared for our appointment, having forgotten certain tools needed for the project (measuring tape, hammer). He also spoke about how unfairly Best Buy treats their employees and how he was looking forward to quitting/putting in his 2 weeks. Very odd.
I would recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Poor experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came for in home consultation didint give the right infomration. More over he was suppose to make suggestions on the washer/dryer we could purchase based on our size limitation. Never heard back even after sending a couple of text messages. Waste of time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Fey
Rated 1 out of 5 stars
Confusion, mistakes, wrong equipment, installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY Frustrated. Bad experience. Confusion, mistakes, wrong equipment, installation mistakes, financial mistakes. And the worst is that my requests for help have been ignores. I spent $1,000's in audio, video & computer departments........ My requests for help are ignored..........
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Rated 1 out of 5 stars
Dont know who this is?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to meet this guy. Never called. Don't know who he is?
No, I would not recommend this to a friend