Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Nothing was completed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing that was discussed and agreed to was completed. Have reached out multiple times (Email, Call, Text), and no response. Asked to speak with a manager and was never contacted. Worse service I have ever received and cannot get anyone to contact me to discuss.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Outdoor Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an outdoor TV. The guy that first came to my housesold us the TV and we showed him where we wanted the TV mounted then when they came to install the TV, the guy told us that he can't put it up where we wanted. The TV is still sitting in the box outside.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for providing your feedback. While it’s important that we’re asking the right questions to ensure that we’re recommending solutions that fit your needs, it’s also important that we’re listening to your answers to ensure that your concerns are being addressed. I’m sorry that you were left feeling like your input wasn’t being taken into consideration. We would love the opportunity to look over this with you and see if there were any recommendations that might better fit that we may have missed. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to talk over what’s possible.
Poor on phone consultation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 2 hours of being transferred and placed on and off and barely able to understand the strong dialects of the technicians - I have no solution with a probably simple software issue. Technicians didn't seem like they know what to do
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Not worth my time for consult
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted an estimate on cameras and since I have total tech I figured I would use the free consult. The guy was very kind but he just stood in my doorway, asked what I was wanting and then left. He never look at my house or where I wanted anything.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Not using Best Buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, Dan failed to call or email back promptly when I had questions about out order. Second, we discovered his measurements were wrong when our handyman came to install the microwave and trim kit. Therefore, we are now have to delay further getting this project completed.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
A waste of time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with wireless strength in the house. The consultant came over, spent only about 5 minutes and preached to me that my router wasn't good enough but didn't walk around the house and ask me questions to clarify my issue. A waste of my time!
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Unnecessary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to connect with them. Went back to store in Selinsgrove and two very helpful clerks\sales staff personnel help us figure it out.
No, I would not recommend this to a friendHorrible servie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a cook top for the kitchen. It was the wrong size, the installation team dis assembled my exhaust fan and never put it back together. They told me best buy would call and send someone over to fix it. No one has called and its been 2 weeks. This has been a disaster.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 433-5778 to talk things over. We look forward to hearing from you.
Never had an in-home consultation...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have an in-home consultation. Nobody from Best Buy has ever been to my house. Not sure why I am being asked to review an in-home consultation? Seems very odd, and like something very shady is going on...
No, I would not recommend this to a friendBest Buy Should Be Called “Worst Buy”!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy couldn’t get my ~ $5,000 Home Entertainment System operational in ~ 6 weeks and Senior Corp Management won’t even return my phone calls. My system IS NOT WORKING and they aren’t doing anything to correct it ❗️❗️❗️
No, I would not recommend this to a friendTerrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Would not recommend to anyone.. Mario Reyes has been extremely unprofessional & the installation team has yet to respond to my numerous attempts to contact & follow up w/ the initial installation (which was incorrectly done)
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
As if the consultation didn’t happen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was as if the consultation hadn’t even happened. Guys showed up without the necessary tools and the beam mount didn’t work with the TV size. I purposely had the in home consultation to avoid these issues.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Poor Service/Customer Care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been trying to get a malfunctioned flood light removed for over 6 months. Tech has ignored emails and sent out a third party 3 times with the wrong credentials. A waste of time and money!
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778
Poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased total tech in the fall, which is good for a year. Was great at first, until you have problems. Been contacting Sarah since before Christmas and she won’t reply. Very frustrating and not to mention seriously unprofessional.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to talk things over. We look forward to hearing from you.
Best Buy was the Worst Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vanessa never returned any of my 8 texts or voicemails. The accessories she sold me were incorrect according to the installer. I had to pay installer cash for the proper accessories and wall mounts. Absolutely the worst. And this is just after I spent almost $5k.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to notify us of these issues you had. Our intention is never to cause more headaches for our clients. In fact, we expect our advisors to be available to answer your questions and resolve issues for you. It sounds like you did not have the ideal experience and we apologize for the burden and inconvenience that may have been caused. Please call us at 1-800-548-0828 so we can follow up on this.
GHOSTED US
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just awful was Curtis from the Sugarland store. No follow up, very poor organizing, cost us more money and had to switch to the Humble store to get the service and support expected.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Not getting the help you need can be difficult. We would love to help in any way we can if you would need it. Please call us at (888) 237-8289, in store, our chat online, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport . We want all customers to have the best experience we can give and hope to assist as promptly and effectively as we can.
Worst installation ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most horrible experience I’ve ever had with any vendor ever. Stair system was never installed after five reschedule visits I am left with holes in my walls and nobody will return my call about an insurance claim
No, I would not recommend this to a friendBad experience from beginning to end
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was over sold on product. I ended up purchasing products on-line directly from manufacture. Installers did not do half of the work that was discussed during consultation. I ended up doing half of the install myself and getting a refund.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Our In-Home Advisors are trained to ensure that our customers are happy from beginning to end. This also includes working within a budget some of our customers may have. There are many ways we may be able to work to execute your desired installation while also attaining to a set cost goal. To discuss your quote further I suggest reaching out to your Advisor via their personal contact line, or give us a call at (800) 548-0828.
Your consultant did not help me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with installing outdoor speakers in ceiling. The service technician never showed or bothered to call to canceled. I took my business to a more reliable company.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Service delays can be difficult and we are glad to help as best we can. Please contact us if assistance is needed at (888) 237-8289, online chat at www.BestBuy.com , Facebook/Instagram Best Buy Support, Twitter @BestBuySupport , or in your local Best Buy store.
Wrong measurement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting for 3 months for the microwave to be delivered it was the wrong size. It was measured wrong. You have had my money for 3 months! Now the correct microwave has been ordered and now I have to wait 2 more months! Really unacceptable!!!
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.