Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Pathetic loosers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service I have ever had . Would not dare recommend it to anyone! Extremely disappointed . Overall the company was totally unprofessional. There needs to be accountability which will never happen. Disgraceful! Pathetic!
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Ashley was the only person with expertise.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ashley, you were the ONLY person who had expertise in that transaction. I was overcharged ($1,400.00), Ring items were lost, and no one at Best Buy wanted to take responsibility. I will no longer be using Best Buy. --- Judy
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
This was the worst customer experience I have had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered $40,000 of kitchen appliances over 2 years ago and I am still waiting on parts. I was charged the full 40K TWO YEARS AGO
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultants no response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with setting up a home theater system and we have problems with sound and have contacted Josh and Brian multiple times with no response A very unhappy customer!
No, I would not recommend this to a friendRated 1 out of 5 stars
Our consultation make feel bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning looks like Jade could be very helpful but… NO. She is not clear, not tolerant, sometimes she is rude. She doesn’t care about our opinions or needs. She is very delayed in answering our request and not interested in understanding us.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for providing your feedback. While it’s important that we’re asking the right questions to ensure that we’re recommending solutions that fit your needs, it’s also important that we’re listening to your answers to ensure that your concerns are being addressed. I’m sorry that you were left feeling like your input wasn’t being taken into consideration. We would love the opportunity to look over this with you and see if there were any recommendations that might better fit that we may have missed. Please give us a call at (800) 548-0828 to talk over what’s possible.
Rated 1 out of 5 stars
Ring issues with no help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been trying to get someone to help us with our ring system. I’ve called left voicemails and emailed back and still haven’t had anyone in contact in over 2-3 weeks. Our ring system is not working and no one is willing to help.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Frustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told something that was incorrect and the speakers are not all working. Tried to call the rep a few times and received no call back. I now have the wrong amp and some speakers do not work. I am very surprised how ive been treated
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Two Appointments, Two No Shows
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've made two appointments for measurements for washer and dryer. Nobody showed up, called, or texted either time,
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered wrong double oven. I purposely had someone come to my home so this mistake would not happen. The home advisor does not return phone calls. At least a 3-4 day wait for a return call. Last time I purchase from Best Buy
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Dont shop Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bosch dishwasher never worked, not even first load. Still dont have any repairs done or a replacement here.
No, I would not recommend this to a friendRated 1 out of 5 stars
Our consultation covered it all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is helpful to have one person who will answer questions. Christian was efficient and knowledgeable. A good listener. The service call to install was quick and successful. My husband is so happy with his service now. Me too.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to create a review of our service! I'm glad to hear that your consultation went according to plan. Please let us know if there is anything we can do to create a better experience. Our phone number is (800) 548-0828.
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I have not been able to use the new Windows 10 HP PC as the critical Internet portion does not work either with wireless or wire link. I have perfect connectivity with the old Windows 7 HP PC.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (888) BestBuy or (888) 237-8289.
Rated 1 out of 5 stars
The consultation felt impersonal.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the second time we were suppose to receive a proposal via email and did not get it.
No, I would not recommend this to a friendRated 1 out of 5 stars
I want someone to context me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not satisfied since the price I was given for installation was raised by 300% when the contract was sent to me!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a terrible experience with my installation service and we still have issues with the system. Matthew hasn't been responding to us in several days and just ignores our calls and texts. This is unacceptable.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was left completely hanging when it came time for my appliances to be installed. Service rep didn't follow-up with what was promised. Made the sale, didn't completely tge process
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Appliances not yet installed, so can’t review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We can definitely provide a review if they are installed as expected. It is already a week past my actual delivery and still my appliances are in my garage with no fault of mine.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Laptop installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a laptop installation. I bought a new laptop from BB. I wanted it installed in home. Ridiculous solution.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience and nobody has called me back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a horrible experience, the lack of training and communication. You guys still have 2 of my equipment and have yet to refund me or call me back with a solution.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No contact no show.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Schedule a consultation for today between 10am and noon. It is now noon, No phone call, no updates, no way to contact the person. They never showed.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.