Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Pathetic service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Home consultant went radio silent and did not answer 2 emails, one text, and 2 voice mail messages to contact me regarding my project. His supervisor finally intervened to complete project.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Nobody takes charge, always someone else fault
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation took place on Jan 8th. The HDMI to Ethernet Atlona conversion extender burned out same evening and has not been removed or replaced yet.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No Call No Show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No call No show. I have never heard from best buy after being pushed by multiple employees to get a free home consultation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was not a timely follow up after several requests. Questions and alternative options were never answered/proposed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultant ordered wrong equipment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong equipment was ordered I had to go to store to exchange a problem doing that I was very disappointed in the service at store and buy Francisco the installation person did a super job
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Scheduled but they never called..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled but they never called. I called in, guy who answered said either he or my original consultant would call back shortly. 4 hours later, NO calls.. Guess I'll call Geek Squad directly or someone else!
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Brad
Rated 1 out of 5 stars
Would not use them.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an attitude. Not helpful at all. Rude. Totally going to overcharge for the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to Schedule Results of In-Home Advisor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I met with an in home advisor. The advisor had ideas for my project and wanted to schedule a follow up in store meeting to look at options. Due to various scheduling conflicts on both sides I was never able to see the options for my AV Room.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not follow up or returned phone calls. Had high expectations, was very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
a/v consultation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.recommendations were not the best, purchased went wrong, no notes for installation tech
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up… three times. No call, no show, no response to my calls.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Terrible Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No follow up. Measurements were taken and we were never informed as to result. We will never reach out to Best Buy again for appliances.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Why l would never recommend Best buy for home thea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled the entire 6500 dollar order because l never heard from my consultant regarding the installation schedule and other issues after several phone calls.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Waiting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still do not have a usable refrigerator ? It was delivered with no doors ?? The doors are due in on 2/01 ? We will see waiting 2.5 months for this ,hopefully it gets better
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Unprofessional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bosch oven not delivered on time, damaged our home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator measurements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with the measurements and he came out and measured and told us the refrigerator would fit however it was delivered and did nit fit.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case.
Rated 1 out of 5 stars
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to delivery fridge and stove into my home. Wanted to charge me an additional fee. Not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do anything. They not only showed up late but literally didn’t even perform the service we asked for. Such a waste of time and money!
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been working with bestbuy almost 6 weeks on my home theater would not recommend them . Still trying to get it finished.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech came out. Provided price. I asked them to work with sales manager. Got ghosted. Absolutely terrible and unexpected.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.