Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Poor Customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experiences. No follow up at all even after so many texts and calls. Poor Customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in Best Buy for the First Time Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant, who was nice and seemed knowledgeable, didn't get the order correct, thereby leading to the cancellation of the transaction.
I would recommend this to a friendBrand response from Olivier, Consultation team
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case.
Rated 1 out of 5 stars
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. After 2 installers, the job is still not done. I have to finish it myself and correct the mistakes that were made.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Never Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ripped flooring up was new,hoses twisted,vibrates machines are good but instalation sucked,vent hose taped on really?
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a phone call from the "expert", I felt uneasy about this man coming into my home. I cancelled the appointment.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My initial review of Dominic Pulignani would have been 5 stars as he was good at giving the appearance he cared. I quickly realized how wrong I was. My Best Buy experience has been a nightmare from not being informed that my railings would need to be removed for the installation of my Bestoke refrigerator to the delivery men leaving with my refrigerator all before Thanksgiving. Then to top it off I had to continue calling total tech support. I initially called Dominic who on our initial in home appointment stressed to me that he was my personal customer service rep and that was further from the truth. As a matter of fact I haven’t heard from him since 11/26. Oh and when my dishwasher was delivered I was informed it could not be installed as it was to big for the space. I will say I appreciate the GM, Travis and manager Bethany from the Stafford, Virginia BB in all their efforts to right all the wrongs. They are the two I will tell friends and family to see not Dominic Pulignani.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."Consultant" was a good salesman, but not much else. Would not use again, and plan to do no future business with Best Buy.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
No consultation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no consultation. Everything was canceled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not seeing an item up close does not work. People dont understand disabilities individuals have. The customer service lacks knowledge.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828
Rated 1 out of 5 stars
I need a supervisor to call me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasted 14,000 dollars on Best buy, and i am being treated as someone who bought a pack of gum. I need a supervisor to call me back immediately before i start taking legal action.
No, I would not recommend this to a friendRated 1 out of 5 stars
I was unsatisfied with Jeff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service I was unsatisfied with Jeff and his lack of follow up after I purchased TV. Bad experience from him.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Didn't happen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't happen--said we could handle it over the phone. email suggestion was same as I had.
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not show up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He did not show up. Need to do better. I will still need to get it done but house now rented. Will need it in May/June.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
customer service department is useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst customer service I have ever received, will never do business with Best Buy again, please contact me with regards to my experience
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Geek Squad is Clueless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad and it’s customer relations is a ZERO!,,, I only rated it 1 star to process the review
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800)433-5778
Rated 1 out of 5 stars
Technician did not complete job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician did not know how to install side vent kit to dryer, and let without completing the job.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Neglected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What review ? YOU never showed up. Very unprofessional Best Buy, not even a text to inform. No more Best Buy
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Irritated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant never truly measured the opening for the microwave and the one that was purchased did not fit
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible left me with no internet and with my old existing equipment left before he even finished
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Never showed up!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a wofi mesh system installed in my home to increase coverage
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified.