Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
No call, no show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a in-home consultation scheduled for this past Sunday 10 AM to 12 PM. They never showed and I never received a call. It is now Tuesday.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Unprofessional Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was unprofessional. He never returned my call, and never reviewed my questions.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Awful service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came or contacted me. I even emailed the person and she didnt follow up
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Our consultant did not show up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with disconnecting our cable service Getting ideas and options for antenna tv and streaming
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience at all. Did not follow up with issues Issues are still not resolved at this time.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Unprofessional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review never happened person didn’t show up, call or text to attempt any communication
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Poor customer service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lady on Customer service return counter had a Very Poor attitude towards customer. Very POOR Customer service.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking initiative to let us know about our store employees. This review was in regards to your in-home appointment. If you would like to report a bad experience with an in-store employee, you can definitely look up the contact info for the managers of your local store, an email would probably the easiest way to contact them to have them follow up.
Rated 1 out of 5 stars
poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.she was supposed to show up and cancelled at the last minute and I still have not gotten service
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not a good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Never called to follow up. Poor overall communication.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My consultation was canceled without an explanation
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service all around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was awful. In a bad mood and unpleasant. Installed the mount off-center and not leveled. Didn’t secure the tv to the mount properly and it was flopping around on the mount. I feared it would fall. The techs walked off the job without a word and without finishing the job. The sound bar wasn’t mounted and nothing worked. They took screws and other parts we needed to finish the job with them. Best But wouldn’t help us after the terrible job and we hired another installer. He removed the mount and centered and leveled it. Patched and painted the mess created. He found extra parts to attach the sound bar and secure the tv. After many calls to Best Buy and receiving awful service, I had no choice but to use a 3rd patty installer. Extremely disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Home theater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t never get a response, I will not use him move forward
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Dissatisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had unsatisfactory response from our techs.
No, I would not recommend this to a friendRated 1 out of 5 stars
In home consultation never happened
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled an in home consultation. They never showed up or called. I called 3 times to find out what happened. No callback
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for letting us know about this situation. I apologize for the frustration this must have caused. I would recommend contacting our Geek Squad support at (800) 433-5778 to see what the issue may be. You may also reach out to our Geek Squad chat support by visiting https://bit.ly/2QYEZbt. Thank you!
Rated 1 out of 5 stars
Disappointed at disorganization
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero score. They never showed. Needed to reschedule.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Terrible 3rd Party Customer Service Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service rescheduled mutliple times due to consult errors.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Slacker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed no interest in coming out and tackling an interesting dilemma
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No email response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent an email, no reply. Returning product. No hard feelings.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Initial meeting was good but thereafter its hell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic service as it had lot of issues and the installations didnt worked.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Major waste of time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer to give less than 1 star - just not available.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.