Customer Ratings & Reviews

This was my second time having Rodney to my house for a consultation. He is insightful, thoughtful and passionate about specifyirthe right products for the solutions I need. My house is electrified with sound of great quality. My family and I really enjoying watching movies and listening to music on our system. Additionally, Ronnie is a fabulous installer. He possess great knowledge about all components and is a master at cord management. He is very thorough and patient. I trust both ,Rodney and Ronnie with my home and would highly recommend them to friends and family.

We were just hooked up with high speed internet. Now the object was to unplug from directTv. We were needing help on what way we should go to update our great room equipment. Plus whatever way we went we needed help installing all the pieces without melting down on high tech units. James helped us immensely.

We recently moved and needed advice on what type of tech equipment to purchase. Matt was able to make recommendations for WiFi improvements, ring security, a printer, myQ garage door equipment and more. If offered tips that helped to get my equipment up and running quickly. I can’t begin to tell how valuable his advice was. All the equipment I bought is available on Amazon but because of Matt’s availability and knowledge I am now a loyal Best Buy customer.

Adrian was very patient and helpful, but he was not able to install the Apple TV streaming device that Alfredo had ordered as part of my complete home entertainment center. I was unable to sign up for an Apple account. I am currently using the Smart TV as the streaming device, so the installation is not complete.

We were looking online, all sorts of different vendors to figure out how to furnish our office space. Troy was very helpful in recommending products and locating the right items. He helped me streamline all to him which made my life easier. Troy also suggested we order our products earlier than we thought and that proved invaluable to us during this covid process. Because of his suggestion, we were able to be in our office building in time with our equipment. Thank you again!

Needed help with consultation on home theatre. Instead of having to pay another home theatre installation guy or even business and pay large mark-ups on equipment and labor, I recommend highly subscribing to the Total Tech plan and having Best Buy consulting team work your project. They did outstanding job for me.

I need guidance on picking the best tv for my space and lighting. I was torn between the Sony A90 and the LG C3 OLED models. Joe was able to help me pick the best tv for what I wanted to use it for as well as save me some money. Thanks Joe, i always trust your input.

We met with IHC Rodney George to discuss options for smart home devices. His knowledge and willingness to help with these limited items led us to ask for his help with identification, purchase and delivery of five major appliances. In both cases, Rodney was helpful, congenial and particularly in the case of the appliances deliveries was able to cut through some considerable confusion about dates/times and provide clarity. Very high marks for Rodney George!

Mr. Muchino was very knowledgeable and helpful per our request to see if we could install a security camera system. It turned our internet was not able to host such a system. Mr Muchino showed us why this was so. We are working on another system. We hope to consult with Mr. Muchino again soon.

At time of purchase the consultant handed me a roku device and said to give it to the installer. The installer said to take it back to the store which I did I purchased a number of items recommended by the consultant including two Samsung TVs and a Samsung blue ray player. The installer installed a Sony blue ray player instead.The store said the items were the same price so there was no need for a price adjustment The installer handed me a remote control for the sound bar but said to put it away and not to use it.We still sometime hear rolling thunder like noise and I would like to be able to make adjustments. I notice the sound bar shows a Bluetooth icon but I don’t know how to set it up

Finding the right counter top stove was important. From the very beginning of the process Best Buy was very professional. The installers made sure the stove was installed correctly and that we knew how to operate the stove. Thank you Best Buy!

What a great experience working with the guys at BEST BUY. From the initial consultation at our home, to the end result of installation things went smoothly. All questions answered, keeping me apprised of our appointment for the install and the finished product, we couldn’t be happier. The surround sound that was installed works wonderfully well. Thank you BETS BUY.

We were renovating our kitchen and needed all new appliances. We worked with Marvin and were pleased. He was knowledgeable about all the products. After the sale he continued to be helpful until everything was installed and working properly.

Had old-fashioned stereos both upstairs and downstairs. Lacked flexibility for room to room sound distribution. Wanted to incorporate various parts of my older system. At my (older) stage of life I didn't want to go through the expense and permanence of hard wiring everything. Brian visited my home and came up with the perfect solution, arranging for installation of 2 Sonos Connects, , 2 play 1's, and a Play 3. Drew installed everything to my satisfaction, patiently answered questions, and now all is just as I had hoped. I couldn't be more pleased.

Consultant Marie is an exceptional consultant. She is always courteous and professional. She has in-depth knowledge of the products and services offered at Best Buy, which is the reason I shop in store instead of online and with other retailers like Amazon. I return to best busy because of Marie’s excellent customer service.

Luis arrived on time and explained how he was going to install the wall mounted 65” Sony TV. Was very efficient and helpful throughout the installation and setup process. I was pleased to have the old TV taken away for recycling. He and his assistant were courteous and good ambassadors for Best Buy leaving me a satisfied customer.

Matthew took the time to look over our issues and told us that our WiFi issue was something that could easily be handled. We then asked about our thermostats being WiFi as well. He found a great option for that as well. Since he was very knowledgeable on those 2 main issues we had, we decided to get his advice on a new smart TV. We wanted a Sharp TV and he informed us that Sharp no longer makes TV, but referred us to another brand. He was not pushy and was very patient with our needs.

From start to finish, the experience of getting my old equipment replaced with a new set up was was wonderful. Will met meat the store and we decided on what I wanted, he confirmed it by a home visit. The set up crew led by Jacob was efficient, and accommodating to get everything installed and tested.

We were very pleased with the help we got form Destinee Perates. She came to our home twice to make sure what we picked out for our kitchen would fit. If we buy anything else we will be sure to ask for her. She is very professional and very knowledgeable about the items she sells

We needed information on ring camera and how they work. After we had a consultation with Delroy we bought what was recommended for our needs. Today the gentleman came out and installed everything. He was knowledgeable, patient and helpful. He did an excellent job. He explained everything to us.