Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get at all what I was promised....overpaid and underserviced
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance
Rated 1 out of 5 stars
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough communication, service needs to be more engaged to customer
No, I would not recommend this to a friendRated 1 out of 5 stars
It was a DISASTER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY sent two men out to measure the space for a cooktop replacement AND IT WENT DOWNHILL FROM THERE! 1. The measurements were 100% incorrect 2. I was completely stood up on a 8 HOUR WINDOW on the 1st install date 3. OVER 2 MONTHS LATER the installer showed up with a cooktop that did not fit and he could not make it fit 4. Best Buy tried to force a reschedule of the same wrong cooktop
No, I would not recommend this to a friendRated 1 out of 5 stars
BEYOND disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman never came to the house. Said he could do it over the phone. The tv suggested and ultimately purchased didn’t have the direct access to Xfinity as promised Had to return to the store to arrange an exchange. Even though I purchased total tech membership I was charged $79.99 to exchange the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
DISAPPOINTED TO SAY THE LEAST.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pitiful. consult was to be 12/10/22 with arrival window of 11am-1pm. received email shortly after noon that consult had been cancelled with reason. (certainly not cancelled on our end because we had been waiting along time for consult date)
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompetence at it's Finest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited four weeks for in-home consultation. Advisor said she'd email proposal that night. Four days later I called to ask when I'd receive information. Told supervisor would call in 2-3 days to discuss. Five days later still no proposal, no supervisor follow-up......nothing. Very disappointed with repeated broken promises and lack of supervisory action.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .There's really nothing as aggravating as waiting on information you've been expecting for overlong. We regret this has been your experience. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Conversations from hell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call the service department 5 times I was put on hold for a total of six hours. My wife answered a call back and the service person would not talk to her and hung up
No, I would not recommend this to a friendRated 1 out of 5 stars
Security system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tiffany sold us an indoor camera which does not work at night nor has any night vision. She does not answer her phone for last 6 days and her voicemail is full & will not accept voicemails
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucky service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero rating. Just call total tech to have our range repaired and they said that they can’t do anything. This is ridiculous. Why do we buy the service?
No, I would not recommend this to a friendRated 1 out of 5 stars
Zero service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one has contacted me and the price for the items I selected have gone up 30% since. Very disappointed. Will be shopping elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
TV mount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with service, I am going to ask for the cancellation of my service program
No, I would not recommend this to a friendRated 1 out of 5 stars
No conciliation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled my appointment. You were not able to come to my house because I was moving.
I would recommend this to a friendRated 1 out of 5 stars
What in home consultation?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What the heck are you talking about?!? There was no “in home consultation”
No, I would not recommend this to a friend