Customer Ratings & Reviews

Needed new microwave after 3yr old ge profile busted. John helped with exacting measurements for builtin. 3 mos later install of frigidaire style fit perfectly. Thank you John!

John was excellent, very knowledgeable and responsive. I was impressed with his flexibility and his "aim to please" attitude. I would not hesitate to work with him on future audio needs and to recommend him to others.

I had Best Buy come out and suggest an amplifier and surroundsound system for my new TV I bought during Black Friday. They installed everything for me. Quick service, excellent equipment, and a great media center now for the boys and I to watch our favorite shows and movies. Very happy. Also the amplifier was specked out to run a second channel for my vinyl collection. Haven’t set up the turntable yet but that will be very soon. Great experience.

We needed help with adding some additional speakers to our pool area as well as finding some replacements for a set that quit working. Alex and Hassan were amazing and have always been just awesome everytime I’ve reached out. Alex came out and looked at everything, then came up with a plan! Saved us some money too by bundling some things . Thanks guys!!

We needed help selecting and appropriately measuring a refrigerator due to unique space constraints. The consultant was thoughtful, collaborative, and helped us pick a refrigerator that works in our space. We are pleased with the service, and we look forward to working with this consultant again.

I was looking for guidance in what products to go with. He was super helpful and knowledgeable and stayed withen my budget. Im super happy with everything he spec out.

Brittany and techs were very knowledgeable and helpful in getting the right replacement oven for my home. I’m very pleased with the product. Disappointed that product was on back order and took 30+ days during thanksgiving and Xmas holidays to install.

Daniel proved to be a great BestBuy team member with a goal to help others meet their customer requests and answer their questions. Well done! He had an excellent knowledge of products and explaining how customers can use them. I can understand why his clients will become loyal BestBuy repeat customers as a result. Great job!

Gary was off the charts. He really understood me as a customer and truly educated me on what I needed. We love our TV that he helped me choose. Such a professional was really a nice treat. Super knowledgeable, kind helped me get what I needed within a budget we could afford. Huge asset to Best Buy.

I found that the Best Buy consultant that came to our home was very friendly, professional and honest. I asked for her honest opinion and I truly feel that she did give it. Plus, I was having issues with the subwoofer that came with my Samsung sound bar that I purchased back in 2013. She was curious and pointed out on the Samsung Sound Bar remote control the command buttons that were set upon strictly for the sub woofer where I can raise and lower the volume of the sub woofer. I was never aware of this.

Mashia was extremely knowledgable and patient when trying to determine the best solution for a home theater setup. She made several excellent suggestions and gave us a lot to think about which provided a foundation on which we could make final decisions. We changed our minds on the location of the screen and speakers and ended up with a more simple but adequate system from Best Buy.

I'm thankful that Todd, the in-store audio/video employee, recommended in-house consultation. The in-house consultant, Hunter, was courteous, prompt, communicative, and very helpful prior to appointment, during appointment, and follow-up after appointment. Hunter even provided me with a number in the event that I had any questions on the equipment that I purchased. I did call him once to which he immediately responded and resolved an issue with the equipment that was due to my lack of tech knowledge. Kudos to Hunter and Todd. I hope Best Buy continues with this program as it is a huge help for people who are willing to purchase but may lack the tech knowledge for equipment needs, set-up, etc. Thank!

Steve Ortiz was a huge help in securing a tv that wasn’t available yet in store or online. His help and general enthusiasm to his customers made it a pleasure to work with him. Even while waiting for him to finish with other customers in the store, it wasn’t just me but his overall attitude to helping customers have the best experience they could while shopping.

Russell was extremely helpful in providing all the necessary help and guidance in appliance selections for our kitchen remodeling project. He followed through on every detail and made sure everything went smoothly. He did an excellent job in taking a lot of worries off our shoulders. Thanks, Russell

Douglas Schreiber was our consultant for our recent purchases from our nearby Joliet Best Buy store. He came to our residence to understand and review our technology wishes. During this time and at our meeting at the store he was friendly, knowledgeable, professional and extremely helpful. We would gladly recommend Doug, Best Buy and the Geek Squad anytime.

We purchased a 65" Sony flatscreen with all the bells and whistles. The geek squad crew (2), were terrific putting up the mounting bracket and then mounting the tv. They also programed my IR - IF remote, made sure my Netflix, Disney +, Apple TV, Amazon prime were all functioning properly. They did not rush to explain the innuendos of the remote. They patiently went over all the buttons until my wife and I felt confident we could operate it properly.

Outstanding, professional, and friendly techs. From the in-home consultation to the installation, Best Buy & Geek Squad did a first-class job. We are very pleased with their work and the followup afterwards. Highly recommended.

We wanted to see that a TV we were looking at could be mounted over our fireplace. Matt came in and measured the space over the fireplace and checked for studs as well. He then said based on the size of the room that we should get a sound bar which we did. When the installation crew arrived the sound bar wouldn’t fit so we had to send it back. Matt should have made sure it would fit before he sold it to us.

Knowledge, skills, and attitude ... Kevin Gross, the Geek Squad Agent, was terrific! Very efficient in the tasks (new PC setup and migration, printer setup, and an add-on software install). Pleasant demeanor and patient in dealing with my low-tech skills. I think he's a tech wizard! Because of my experience with Kevin, I am quite happy with my Total Tech package,

The Geek Squad showed up on time and did an excellent job installing my new television and sound bar. They were efficient, clean, and friendly. They took the time to explain everything and made sure that the setup worked beautifully, and made sure that I knew how to get support if needed. I highly recommend using Geek Squad to get the job done right.