Customer Ratings & Reviews

We purchased 3 kitchen appliances and wanted to ensure that they would all fit in our small space. Anton was very friendly, knowledgeable, and helpful. He measured carefully and answered all of our questions honestly. Thank you!

The home consultant, Curtis Turner, has been a great agent who assisted us from start to finish. Even after the appliances were delivered and installed, Curtis remained in touch with us. He should get a good raise and nominated for employee of the month and year.

Andrew was very helpful with our tv no wires or box showing instalation. Then he went over and beyond to schedule my Florida home with wall mount tv and waher and dryer installation all on the same day. Excellent job and perfect timing, Thank you Andrew

We needed a previously purchased blu-ray player added to our system along with some cleanup of cables and equipment. The home advisor and especially the technicians did an excellent job determining the proper cables, routing of cables, and equipment for a very neat and efficient system layout. The technicians were very helpful in explaining operation of the system.

We needed help with our home theater and the home expert took the time to visit our home for our consultation on a Sunday afternoon. He provided us with the information we needed ti improve the sound one TV and scheduled the installatio of a second TV we purchsed earlier.

I needed help with measurements for a GE over-the-range microwave which involved ensuring the existing height of the tile behind the range would work and not result in a gap. I got great advice and assurances from Best Buy and also a plan if the new microwave did not fit for some reason (GE over-the-ranges SHOULD fit, but we know how that goes). In the end, the new microwave fit perfectly.

Jorge has helped me with a built-in microwave and a dishwasher. He is great at listening to what I need and sending me options in my price range. He double checks the specs, gets installation set up quickly and helps point out any discounts that are available. I've had an awesome experience at Best Buy bc of him.

I brought pretty much everything of my two housesfrom best buy. Adam and Jason at the kitchen appliances session was helping me going through a lot. I appreciate it very much for your help. Many thanks to Adam and Jason!

I wanted to replace my refrigerator with a counter depth, stainless French door model. I had been to many stores but was not able to find one that fit my space. Finally, I landed upon Best Buy’s Home Consultation. The young lady who came out was friendly, polite, knowledgeable and she found me the perfect model! She advised I get the frame of the cabinet above trimmed by 3/4” which I did and it fit perfectly. And, it matched my new range and microwave. An excellent service. Thank you Best Buy!

Zei was very helpful. He had examples of the quality of Ring video to show me. He was able to show me how different size TVs would look in my space. He did not try to sell me a more expensive item or extra items which I didn't need. This is important to me from a trust standpoint. If I can't trust the consultant, I don't recommend their services to others. I have recommended Best Buy consultant services to others because of the experience.

We needed assistance deciding which oven with a built in microwave. Grace went over and beyond explaining very clearly to me and my husband exactly what we needed to do by measuring and what she would do to setup an installation date. All went extremely well!!

Blake was very helpful in figuring out what tech solutions made sense for my rental property. Solar powered outdoor cameras work very well. You must buy a second battery for each camera, there is a slot for it and it keeps your camera powered up even if we had a long spell of no sun. Be sure to get the 2nd battery.

This was a followup service for some initial installation issues (speaker wire was too short and Sonos Port wasn't operating correctly). The service rep was prompt and addressed all issues efficiently and was able to clearly explain what the issues were that had been addressed.

My Consultant (Keith Taylor) came in & didn't waste any time identifying my concerns, assured me I'd be taken care of, & con't to offer access to contact him w/any add'tl questions. Outside of my appreciation for his patience w/me, he addressed everything I'd ask & then some. He never made me feel I was bothering him & that's important, as a Senior!

Our Best Buy experience began with Will Mouat. He came to our home to give us an estimate for the cost of the project. Will was prepared, patient and professional. Also, we appreciated the fact that he did not pressure us. After we made our decision, he arranged for installation. During the course of the subsequent time waiting for the equipment to be received, Will steadfastly answered all our questions in email or text. He was very responsive.

We were lucky enough to have Michelle Lockhart as our expert advisor. She was AWESOME from beginning to end!! Very knowledgable, caring, great to work with and made sure we were taken care of. She went above and beyond to meet our needs. Best Buy is lucky to have her as an employee!! We highly recommend her.

When building a new home, Total Tech is the way to go. Jesus was our advisor and came to the home while under construction and advised us on what would be best for TVs, wifi, sound systems, etc. based on room size, lighting, and sound. He was spot on. Installation was seamless and we are thrilled now that we have moved in. Thanks Jesus!

Excellent experience. My consultant kept our appointment, came right to my house and solved my tricky tv problem - showed me all of my options, then measured everything and arranged for Geek Squad to install and remove my old equipment. Very easy - no pressure.

I recently made a purchase of a kitchen appliance suite To replace some really old appliances in the house I just bought. After I made my preliminary selection I decided I better have an in home consult to verify everything fitting all right...Good thing I did, because I would have been stuck with a refrigerator that did not fit, as well as a stove that was not right for what Had been in there before....The consultant was very knowledgeable and helpful. I would highly recommend this service to anyone who is planning a large purchase

We needed help for home TVS Staffen is really nice and be very helpful