Customer Ratings & Reviews

I needed help confirming the details of my computer/home entertainment set up. Specific connection capabilities were essential. Jeff was a good listener, was knowledgeable, and helped identify the appropriate components.

We needed help for home TVS Staffen is really nice and be very helpful

Was a good experience. Jeremy Thurber was the consultant and helped a lot with various options that I had to correct my problem. And when he asked Daniel and Daniel from the Geek Squad to come and repair the problem, they came the next day as a work in and put everything in place and spent extra time to explain to me how to work the remotes and the apps. I am so appreciative for their expertiffe in this matter. Would certainly use them again.

Installed new TV and soundbar/headsets, got older units in new apartment set up with Apple TV, and and solved host of minor issues....all went extremely well and smoothly. And arrived right on time, too.

We totally changed our living room floor plan recently and Best Buy was an important part of that. Sam came to our home and consulted with us on TV locations and the pros and cons of those options. That helped us make our final decision and a month later we love it! Best Buy and the Geek Squad have become our new “go to”store.

the agent was on time, friendly, and new the Best Buy line well. As it turns out, I am not getting anything just now from Best Buy, but I have in the past and expect to in the future. I bought the Geek Squad 200/yr option--watching for a new computer when SSD comes down in price. By the way, my experience in the Pentagon City story was not as good--very good and helpful salesman for a washer/dryer, but the Best Buy pricing policies, extras, credits for future buying were annoying and confusing.

I was looking to better my WiFi signal throughout my home and had no idea how to go about it. An in home consultation was suggested by a sales person at my local store. A few days later Brian showed up and easily answered all my questions and made excellent suggestions. We ended going with one of his suggestions and had everything installed. We have been very happy!

Eddy, our technician, was extremely professional. He installed and set up our 55 inch tv and connected it to our surround sound system. All of our questions were answered and he instructed us on how to operate all of the tv and sound system applications. I highly recommend him to assist your customers in connecting their Smart TV and components. It was a pleasure to have him as our tech

Your two Geek Squad consultants did an excellent job of diagnosing and fixing a complex problem. They took the time in install the mesh router modules in optimal locations, but they also explained the sign-on and navigation procedures for all TVs. They definitely rate an A+!

Gentlemen who came and and installed our “smart TV’s”, sound bars, and dvd player were professional and efficient. They answered all of our questions and didn’t leave until all the relevant apps were installed and functioning.

I really appreciated Daniel, not only did he help me with the purchase of our new washer and dryer while my husband was away at work. He is very knowledgeable, and friendly. Daniel made me feel very comfortable with my decision.

In home consultation is great. They are able to see your space and then sit and visit about the options. I had three needs and was looking for a higher end solutions. I purchased the eero beacons and a router so I would not have to rent from comcast any longer. After two weeks there really isn't a significant improvement to speed or a reduction in buffering but my primary goal was to be independent from the rental fee so I got what I wanted. I would certainly recommend an in home consultation it is worth your time and the consultation is free. I'm not sure yet if I will go forward with the security system and sound system but at least I now know how much it will cost to get what I want.

Matt Lidster was extremely knowledgeable and had some great suggestions for my project! Sergio and his installation team did an excellent, quick, and thorough job as well. When I bought a piece of furniture that required raising the TV an inch, they came out the next day and were done in 15 minutes. Great all-around service. I would recommend them to anyone.

I'm not sure how many Home Expert consultations I had during 2020, but at the end of 2020, I have much better internet and wi-fi, a mesh network to assure quality access throughout a rambling house and new TV's (mounted), All of these were facilitated by Best Buy Home Experts and Geek Squad. And all were totally satisfactory. Home Experts are excellent communicators, before, during, and after the appointment, capable and professional.

Our stacked washer and dryer needed to be replaced. It was very helpful to have a knowledgeable representative come to your house to help determine which new washer and dryer would fit in the space of our old one.

I’m home consultation would be a deal at a couple hundred dollars. For a free service it is the only way to go. I thought I k ew a little about home audio and was going to buy an amp and set up my whole home Audi and surround. Upon recommendation from a staff member I was set up with Dave. Dave is extremely knowledgeable and went out of his way to find package deals and other savings. In the end his awesome install team got me all wired up. This process was awesome and has changed the way I use my home daily. Great job

I had done a fair amount of research into TVs and soundbars. Even so, Stephen's advice and perspective added significant value and helped me feel confident in the specific selections we made. He provided an excellent general overview as well as specific important details such as why a particular screen size would be best for my viewing area. Just as importantly, Stephen responded promptly to follow-up questions I messaged to him after our consultation. Highly recommended!

Brian, my consultant was excellent and recommendations and how to make my experience my new TV the best. He has called me a few times after the first visit to make sure I was happy and make sure everything‘s going, right I really am happy that I had Brian

Glen came by for consultation for entertainment system and security system. He was excellent. He reviewed different options and even came back a second time to finalize. He consulted his installation crew eddie and mason to make sure what he was suggesting could be done. Installation was professional and am very pleased

We used Best Buy's Home Expert consultation service to help set up our family room TV and sound system. My advisor came and gave me honest and great advice. Picking out our TV and sound system was easy. Installation went great and we are very happy with the product. Would definitely use their home consultation service again in the future!