Customer Ratings & Reviews

We have used in house consulting to purchase multiple TVs, a gas grill and a microwave. Each time Mikey Linyard came to the house to walk us through all of the details. Extremely happy with Mikey’s expertise throughout all of the processes. Would highly recommend Mikey to any one who is interested in buying from Best Buy.

The Best Buy home crew did an outstanding job installation my home theatre system and customizing my surround throughout the house. They were very thorough and detailed on the installation. The finished product is very clean and the picture quality and sound is great.

We recently were in the market for a new TV and sound system for our house and our consultant Brian was fantastic at listening to what our needs/wants were. He was able to put together an excellent package for us and would highly recommend him and the consultation services they provide.

Greg did a excellent job. He truly understands TV's and sound systems. We appreciate the work he did. When Greg finished setting us up he introduced us to two of his favorite acuapella groups and with the Bose Surround working again it was delightful. Thank you Greg

This was a big project for me, but the Best Buy crew simplified this project and got everything hooked back up. I thank Drew for making everything go so smoothly.

Chris Lowe Consultation by Geek Squad was definitely a "value added" service. He not only gave us the confidence that we were purchasing the correct units, but also assisted after the purchase when we ran into a problem with the 3rd Party installer. When we need to purchase any technology in the future, Best Buy will be the first store to come to mind.

I was recently in the market for a new home theater system. I went with the in home consultation. Once I new what would work, my consultant took care of everything right there at home! No need to go to the store to purchase anything. I did it right there with him and paid for everything. When it came to the installation, my tech was totally professional and very friendly! He did an amazing job and I couldn't be any happier. I loved the whole experience and would not hesitate to recommend this to my friends

Eric did a fantastic job at our house installing the TV over the fireplace. His expert opinion really made a huge improvement in our setup. We found him to be very polite, not rushed at all even came back a week later for some final touches. The best part was to see him do his job. He really really loves his job and cares for his clients!

We had a new microwave delivered and installed. The communication from the tech was excellent regarding the eta. The two techs were very professional and friendly. Have purchased appliances from Best Buy previously and will continue to buy from them.

Matt Sparling and his team from Colorado Springs were a pleasure to work with. Matt is an excellent resource. His installation staff were a pleasure to work with. I would review Matt and his team, and look forward to working with them in the future!

Mohamed Kabir was my in house rep. This is the second time I asked Mohamed to help me. The first was his assistance in helping me to purchase my kitchen appliances. Both instances proved Mohamed to be a fabulous representative for Best Buy! He is kind, knowledgeable, respectful, patient, makes himself available and flexible to meet the customer’s schedule. His service was fabulous. Mohammed is going to be my go to person for any future purchases. I cannot day enough great things about him. Thank you Mohammed!

We were purchasing a large capacity washer and dryer. Our sales associate, Anh Le, was incredibly professional, helpful and knowledgeable. He showed us all options, answered our questions and guided us in making the right choice for our needs. When we later discovered we needed risers, he again was quite helpful. He made the entire process quick and easy.

William is the best. He knows rich details of all the BB products (and those not carried by BB) to add value to every discussion. Plus, having worked with him for years, he knows me and as a result we don't have to cover the same things over and over. If you work with Bill, you're in great hands!

The service was a perfect way for us to get the right size built in microwave. Camille was excellent and professional. He went above and beyond to help when I had installation problems (again). BB uses a 3rd party installer and I can't say I have been impressed. It's more like stuck on stupid. The installer was 2 hours late and never called. Getting information was so frustrating I won't be buying from BB again despite my excellent rating for the in home consultation.

I was happy to have someone come to my home and give me advice about buying a new range. I had a downdraft model installed and wanted a similar model which narrowed the choices. I decided on the model and measurements were taken to insure the range would fit which was a big help. The person who came was very friendly and helpful and the only reason I am not giving him five stars is because the installation became a big problem due to the location of the downdraft. He could probably not have known this but because of all the installation problems I can't give him a five. Not all the problems are resolved almost two weeks after the original installation.

Michael Gatzke, our consultant, was extremely helpful in walking my wife and I through the process of deciding what size of TV we could mount above our fireplace. He also recommend what sound bar would work best for us. I liked that we could write up the order and pay the bill at the time of the consult.

Our experience from the in-stores sales person, to the in-home consultation and the installation was fantastic - probably the best I've ever experienced. Every petson we worked with was so pleasant, professional, experienced and made us feel like they truly just wanted to set us up with the best home theater experience. Their recommendation were incredibly thoughtful and ultimately saved us a lot of money. Highly, highly recommend!

Michael and all the Geek Squad team (Mitch, Tony, Ben, Chris) have been wonderful. From the initial Sony purchase then return (constant issues) to the eventual return and purchase of new Sonos Surround System. My thanks to all, i am a very happy Customer. Mike

We needed expertise to update our home theater system. We had cut the cable cord and were left with limitations due to a not-so-smart TV. We had a consultation with Denford Tavares and Cesar Calle. They made a thorough analysis and came up with most cost-efficient recommendations. I expected stress but they made the process a pleasant experience.

Rendee Snowdon gave us expert advice and always responded to every concern and text message quickly and with expertise and knowledge, She really has helped us navigate getting the right working refrigerator for our home. Rendee is kind and polite and a credit to Best Buy.