Customer Ratings & Reviews

I was having difficulty with measurements for new appliances and wanted to be sure there would be no difficulties with selections. Also, the space for my refrigerator butts up against a wall. Needed assistance selecting a refrigerator that would work better than a side by side. Consultant very knowledgeable and helpful with selection of new appliances. Has also followed up on products that were damaged upon delivery.

We needed a new printer. The whole process from help in store to select the right one for our needs, the scheduling of delivery and install, checking out at the register and then actually having someone deliver and install the printer on the day and time we selected was flawless. Each person was helpful, knowledgeable and professional. Kudos to the whole team!

Once again, great service from Will in sales and Brendan, the service tech. They converted our system from satellite to streaming, with the result being a significant cost savings overall. Thanks for the support.

They came and installed my TV and when I told them that their colleagues were coming out the next day to install my ring doorbell. they asked if i had received the doorbell and when i responded yes, they installed it for me and gave me some advice abour another ring product for my back porch and saved another group of staff to come out. Great teamwork and customer service!

From the beginning of the sale with Santana to the installation of the products with Jake and Jason, the process was smooth, on time and on the mark! I had a bad experience prior to going to Best Buy with product purchase and installation. Santana and the Geek Squad made the purchase of my A/V equipment an excellent experience!

I can't speak highly enough about Molly Remirez, Mario, and Michael Laymon. I was in the middle of caring for my dying father and needed home security set up immediately. The kindness, knowledge and swiftness that each of these people showed me was unparalleled. Mario and Michael had to be in my father's home during a very dire part of his life. They showed compassion, respect and professionalism that you rarely find these days. These people should be applauded by Best Buy management.

I am very pleased with my new TV and soundbar. I had no idea of what TV to select that would best fit the room size. The items purchased were recommended by Matt. I was so impressed with his knowledge for room spacing and lighting that I purchased the items entirely based on his recommendation.

Terrell and John were fantastic in being very patient and professional with the whole process from installation (TV and sound system) to troubleshooting. Also, Terrell was very kind to accommodate my schedule due to a doctor's appointment. Both are great asset to any company.

Great customer service. My appointment for my call was on Saturday and Benjamin helped me on Thursday. I was going to make a purchase well over the price I needed and he helped me narrow it down to a better option for my need. Thank you sir. This is why I will purchase everything I need through best buy. Employees like Benjamin is the only reason I shop a giant corporate stores. Thank you again.

My in home consultation with Santiago was not what I expected. He spent two hours explaining what size tv I needed and where to put it in my living room and bedroom. He also helped me relocate my WiFi so I could work in my office at home. Santiago, also help me shop on line for everything I needed for the installation. Santiago made a follow up call to msure everything went well. I recommend this service to everyone that is not sure what they want or need. Santiago keep up the great work!!!

Lorri Shank provided Great Customer Service. She was friendly & knowledgeable. She addressed our questions & concerns, and make sure out fridge was being delivered to the correct address. If I have future purchases in the future, I'll come best visit Lorri.

We were looking to upgrade a 13 year old flat panel 37” TV. Was not sure of the correct size to go for to fit the room and one TV over another and the differences. To have someone from Best Buy come to our home, size up what we needed, offer suggestions and then do all the “paperwork” there and then for a new TV was great. All of it from setting up appointment, consult and install came off without a hitch.

I visited my local Best Buy looking for a new refrigerator. The in store employees were very help and set me up with an in home expert that very day. He measured the area, showed me which models would work and I was able to purchase it in the spot. The process was so simple.

Kelsey was top shelf, caring, helpful, kind, knowledgable, went the extra mile, and was just a terrific human! I am so glad that I had the opportunity to work with him and really he did the work! He saved me money, helped with little issues and coordinated timely delivery. God bless him and his family and all who have the opportunity to work with him.

Both techs (entertainment & Computer) that were here at the same time were really great. I'm pretty much over the "hump" regarding my ability to work with the really different architecture and appearance of the MacBook vs my old pc. I still have questions; and will probably use the tech service again.

Overall, I thought the in home consultation was pretty helpful. The suggestions that were made were good ones. In fact, some issues were pointed out that I hadn't even thought of. The only suggestion that I'd give anyone would be to expect some "up-selling" to more expensive solutions. I accepted the ones that made the most sense to me and declined the others. There was no push back or pressure, which I appreciated. Would I do an in home consult again? Yes.

If you EVER need any audio/video done in your home, call Josh. He was fantastic to work with and was always looking out for me, the customer. I was super impressed with our new home audio system and Josh made the whole experience very easy. I will definitely be buying from him again.

These folks know what they are doing! Brad was courteous, punctual, and most importantly, knowledgeable. We laid out a plan and budget, and he set everything into motion. Everything happened as he said it would...on time! Installers were absolutely phenomenal. I was so pleased, I've already asked Brad to help with some of our other properties.

Terak was extremely helpful in answering all of my questions. He was friendly, kind and his customer service was awesome not to mention his product knowledge was amazing. I also want to ditto the above for Fernando inside the store. Arlington, Texas location. Thanks to you both.

I first purchased major appliances from Linsey quite awhile ago, and I've reached out to her twice since because she is trustworthy, knowledgeable, helpful, courteous, goes the extra mile and is HONEST. Others might lie or omit details to avoid extra work or benefit themselves, but that's not her.