Customer Ratings & Reviews

The representative, Jonathan Macklin was courteous and extremely helpful in addressing our needs for developing a smart home. After our discussion of our needs Mr. Macklin was very timely in providing written details and costs for this venture. Mr. Macklin also put us in contact with the Best Buy disabilities program. That was very informative and enlightening. However, we were told we would receive a proposal of our needs which differed somewhat from Mr. Macklin's proposal due to our needs to address disability concerns. We have never received the second proposal as promised. That is why I did not rate you with 5 stars.

We've been in the market for a fridge and decided to return to Best Buy and purchase now while it was on sale. We had just purchased a dishwasher a week and a half earlier and only with our consultant Lorri. We could have waited until later in the year since our current fridge was still working.

I needed to replace 2 old speakers, a failing printer, and a weak Wi-fi in the house. Justin is a terrific person to work with and I appreciate his demeanor and knowledge. In a short amount of time, my new 'replacement items' were ordered, delivered within a few days and the Geek Squad put it all together a few days after that. I'm a happy camper!

Bruno did an exceptional job finding a needle in a haystack. My oven has a unique width and is a gas oven. Through diligent searching around the So. Cal. area, he found "the one" oven that I wanted. One of the installers was very knowledgeable and was helpful in responding to my multiple questions.

Chuck Beck did an excellent job!!!...I wanted a home surround sound system and he set me up with the perfect system to meet my needs. He offered me the different options and clearly explained the differences between the systems. He had me come in to the store to hear the system I was interested in. I am very pleased with my experience. I have referred neighbors to Chuck due to my very satisfied experience.

Our Home Expert is exceptional. He is highly knowledgeable about Best Buy products and always helps us choose the products that best meet our needs. He routinely stays in touch with us during the decision and the purchase process, he makes all arrangements for delivery and installation, and then he follows up again after the installation just to make sure we are 100% pleased with our purchase.

Our Consultant was prompt, prepped and knowledgeable about all that is tech and in home appliances. He was able to recognize pros/cons to a variety of options and listened to our concerns. This is the best thing we have done for upgrading to a SMART home and buying new kitchen appliances with ease and confidence. HIGHLY recommend!

Marcus was very helpful and knowledgeable. He was able to stop by few times to make sure we were taking care off with setting up our home theater, living room, masters and my kids rooms. He made great suggestions for upgrades that made sense.

What a great experience. I contact Best Buy. The salesman showed up on time and gave me a timely quote. The install was scheduled and they showed up in time. The Geek Squad was professional and experienced. They even vacuumed!!!!!! The whole experience was excellent. In todays world of lack of customer service this was great! Thanks

James D, our Advisor, was of immense help when we decided to update to a SmartTV. He arranged everything and handled all the last minute change ups as well. The install team was polite and thorough as they de-installed that prior mounting system and put in the new one. I had to use online consulting because of COVID restrictions, however I am happy that I did and would definitely use James D. as our Advisor again.

The consultation was good, but the Geek Squad tech was great. He was prompt, thorough and honest with me. Unfortunately, he couldn't tell me what I wanted to hear, but he told me the facts. The fact is a component in my Home Theater set-up needs replacing. He set-up and made sure everything was integrated correctly. He explained his theory as to why the component wasn't working properly in a logic and concise manner. I appreciate his professionalism and level of expertise. I will definitely use the Geek Squad in the future.

We started a remodel kitchen project and decided to go with Best Buy for our appliance needs. Sean Callaway has been an amazing consultant throughout the project from availability to expertise and follow up! We would recommend Sean and would not hesitate to request his service again.

great consultation meeting. Representative offered suggestions on control 4 smart home options and points to follow up on. Representative was to follow up and provide geek squad support in researching and recommending a home private Cloud and mirror backup such as the Apollo duo. No follow up what so ever from the Best Buy Representative I left a number of messages asking for geek squad contacts and cloud options to incorporate into our smart home. Great idea for this service however my take is thT it’s not quite ready for prime time yet. I purchased my back up and cloud drives from Apple and received exceptional recommendations and support.

We needed to replace several kitchen appliances. David came to our home and helped us determine what would work based on our space and our wants. He was very knowledgeable and helpful. Very patient and flexible through the process. Can’t imagine how we would have managed it all without him.

We needed help in our theater room and a tv for a bedroom downstairs. Tyler’s consultative visit was extremely helpful and the two service techs from the Geek Squad were really exceptional in somehow miraculously solving some rather complex problems with sound in the theater room. I would not hesitate to use the again.

Zach is the man! His help from the start is the reason I chose the equipment I did. He took the time to ensure all of my questions were answered and even made a site visit to my home before install; just to double check it would all work according to plan. I am happy with the result.

Very convenient service. I was looking to cut the cable so I wanted to make sure my TV's were "smart" and ready for internet TV. They came out to my home and reviewed my current TV's and remotes. I met them back at the store the next day and went over their recommendations. I felt very comfortable that I was making a good decision because they had taken the time to review my current technology so there were no surprises when they came out to install my new TV and remotes.

Like so many other boomers, we had in our house a hodgepodge of old sound equipment, TV's, Amps, etc. The In Home Advisor, Eddie Rojas, came out and evaluated our current system and needs, told us what we could do, what we could still use, and how it would all work. No obligation but we did take all of his recommendations. The Geek Squad came and installed everything to perfection. I now control everything from my iphone (or android). Highly, highly recommend the service

Matt Hill did a fantastic job of advising on which speakers to purchase. He asked a lot of questions to assess which products would be best suited to deliver what I wanted, and he took his time to explain everything and answer my questions. Additionally, Matt was my go-to person throughout the entire transaction. I didn't have to deal with anyone else. I highly recommend this service, and Matt Hill.

I am completely remodeling my house. I needed all new TVs and audio. My advisor helped me figure out the perfect TVs for all my rooms. We picked the right size, picture, etc. Then we paired them with great audio. What would have taken me hours of research, took about 30 minutes. And I was completely confident in my choices. The added perk is I contacted my advisor for help with a garbage disposal and plan to use his help in the future.