Customer Ratings & Reviews

Needed to replace my kitchen appliances because of a fire. Working with Thomas was a joy. He made it all so easy. He knows the products, he is very pleasant and he follows through on what he says. I recommended him to a friend and she wad completely happy too. I will absolutely continue to recommend him and I will work with him again

Holly…a Best Buy Consultant is an outstanding and professional source she has a knack of navigating complex situations and making it easy for the customer to receive the product with ease. Thank you Holly!

Both young men were exceptional. They took the time to check my home and ensure that tbe speakers fit inside designated areas. They worked carefully ensuring not toxda.age my home and the equipment.

Nolan and Ethan did a fantastic job in taking down our recently installed Sony 77" TV and adding a Sonos ARC soundbar. They then fine tuned the output and explained how to operate the new sound system. Their technical expertice coupled with their people skills made this a very nice experience.

We needed help with TV selection, mounting, home theater, and media accessibility. Randall Davis from the Memphis store was excellent and would recommend him to anyone. However, Nakia Lewis and the Jackson store did not show up for the appointment and waited over six weeks for them to call me and reschedule after calling and texting on multiple attempts. They never called. Thank goodness Best Buy has Randall or they would have received one star.

Changed homes and new needed a number of items: new mount for existing TV, new TV for bedroom, new laptop, computer monitor and speakers. John helped me choose every component and set up convenient day to install. Love that I can get advice, arrange delivery and installation with ease.

The program allows for a consultant to come to your home free of charge and the rep will evaluate what you have and precisely indicate what you need. This program by Best Buy is a step above every other vendor who doesn't offer this. The only drawback, the rep doesn't return phone calls which is extremely disappointing, considering he was very courteous and helpful at the time of in-home consultation. I had to travel into the Best Buy store to get answers.

Keshawn is excellent. We listened to our needs. To our knowledge of technology. He suggested different products (t.v.) to show us the differences. Not only in quality, user friendly and of course cost. He followed it thru from purchase to installation. He is the best ever.

We've worked with Brian on several projects in our home. He and all the installers that have been here are the utmost professionals and do great work! I would not go anywhere else for electronic needs.

Jay was excellent at finding a solution for my needs. He was also easily accessible and was able to answer all of my various questions. Will 100% use Jay for ALL my home needs going forward!

I had an excellent experience with my Home Consultation Expert. Tiffany Tavares went above and beyond my families expectations. All of her recommendations worked out perfectly and especially the X7 Remote Control is GREAT! Everything from start to finish went smooth and we are loving our new smart home theater and home.

Paul was my home expert and he did a fabulous job in providing me suggestions on product offerings and took me through every step of the process from product review, purchasing and scheduling the delivery and installation. He under no pressure forced us to buy anything and even found us great deals. I plan to use the service again soon for added tech setups in the future.

We are beyond EXCITED about our new sound system purchased at Best Buy and installed by the Geek Squad. We experienced professionalism from start to finish. While we experienced a hiccup, Alex remedied the problem and delivered as promised!! The Garland household is IMPRESSED and ROCKING with our new sound system!!!

My tv is going out, it is hard for me to get to the store. I got a hold of Steven Lim and he took care of everything for me on the phone, including helping me purchase a TV, installation, and instruction on how to use the TV remote. Only problem is that I accepted his proposal and have already paid for it and Steve set up the delivery day. Now, today I get an email asking me to review the prosposal and pay for it so the project can go through. ????????????????

Jacob was very helpful throughout the purchasing process; however, Best Buy coordination for delivery and installation was problematic. Please have Best Buy management call me to discuss the process beyond that of purchasing, which would include delivery and installation.

Francesco has designed and set up installation for 3 home theatre systems for me at 2 different homes. All three systems were custom to the room size and use. Francesco did the final tuning and came back as needed to get the systems where I wanted them to be. I was more than satisfied with everything.

Alec knows his stuff it was great that he came to our home so that we did not have to go to the store. When we did have one minor problem with our purchase he solved it in a matter of minutes and again we did not have to go to the store.

Walter was excellent! He spent time with us explaining everything and making sure he understood our needs. His product knowledge was excellent. He was responsive to emails and we received our order quickly and everything was correct. He ensured we had the connectivity in the house for the system to function optimally. Overall we were very pleased with his services and will recommend him to others.

Tom got to our home a few minutes after I returned from BB. He reviewed what we needed to do for our new TV installation as well as the relocation of 2 other TVs. He's very knowledgeable and easy to work with. He also showed us how to save $$$ w/ his suggestions. Deb & I were very pleased & appreciative of this in-home service.

We needed counsel on a wide range of items from appliances to home theater (in 2 rooms) and even home gaming for our kids, along with whole house WiFi. Bryan Herrera is a rock star who knows so much about many departments. His advice is smart and practical. Thank you Bryan!